This trip was a present for my wife for her birthday. I booked a Queen Size bed deluxe room with breakfast for two nights in December for the Christmas market. Check-in was easy and the staff polite. We got to our ‘Queen Size bed deluxe room’, my heart sank, it was a very small room with tired and dated decor (MDF with Walnut veneer, nice). However, a nice big bed. My wife tried not to look too disappointed. We went out for the evening and managed not to fall in the pool of vomit on the floor in the lobby however, my wife’s boots had a few splashes as a woman parted with the contents of her stomach. That night we had a terrible night sleep as the ‘Queen Size bed’ was actually two single beds pushed together which kept parting in the night! We were embarrassingly refused entry the restaurant at breakfast with the queue of people being informed were had not paid for breakfast, this disagreement continued at reception where I was challenged to produce the paperwork to “prove it”. When I produced the paperwork showing we had indeed paid for breakfast we were told it was not on their system but we could now have breakfast. I explained we were not happy with the room and was told queen size beds are two singles pushed together and indeed we did have a deluxe room. The receptionist offered to find us another room but the hotel was fully booked. My advice – if you can find somewhere else to stay in Bath.
- Official Description (provided by the hotel):
- Comfortable 173 bedroom hotel with an excellent city centre location, located 10 minutes from the railway station and close to Bath Rugby Ground. Beautiful views from our Restaurant of Pulteney Bridge, overlooking the River Avon. Please kindly note the hotel does not own a car park. Parking is available in the local vicinity and there are 3 Park & Ride options, please speak with our Reception Team for details. Facilities available in the hotel are gym, meeting rooms, restaurant, room service, lounge and bar area. ... more less
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- Also Known As:
- Hilton Bath City Hotel Bath
- Bath Hilton Hotel