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“Great Location, good hotel”
Review of Hilton Bath City

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Hilton Bath City
Ranked #23 of 35 Hotels in Bath
GreenLeadersBronze level
Årjäng, Sweden
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great Location, good hotel”
Reviewed 25 October 2012

Hotel is undergoing restauration. Ground floor with lobby, bar, restaurant etc. as well at 1st. floor where I stayed looked recently renovated.

I was given a room that was very small. I later learned that this was a "compact room" the smllest they have. As I had not done the booking myself, i did not reflect on any upgrade that may have been available. Apart from the size, the room was OK.

Breakfast was very english, meaning excellent eggs, bacon, sausages etc. and pastries with marmelade, cereals and yoghurt. But as Scadinavians we missed more cold cuts of meat or fish and cheeses to chose from. Otherwise good service at breakfast.

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oddak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimThyer, Administrator at Hilton Bath City, responded to this review, 7 November 2012
Dear Sir/Madam

Thank you for your comments on this website I wanted to personally reply and thank you for your feedback.

I appreciate all your positive feedback following your recent stay at the Hilton Bath City I will ensure your kind comments are passed to the team.

I note your comment in regards to the size of your room. The hotel was built in 1974, and the standard of hotel room layout has dramatically changed over the last 30 years. We have a fantastic location, but are limited due to the size of our building. I can assure you our newer deluxe rooms are larger in size (these were added in 1990).

Feedback is always important as it is a vital way of reviewing the level of service and facilities we provide our guests so as to make improvements. Once again thank you for your truly valuable comments.

Thank you for staying with us at the Hilton Bath City and we look forward to welcoming you back in the future.

Kind regards

PJ Kenny
Hotel Manager
Hilton Bath City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Oxford
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 24 October 2012

Came here with 12 guys for my best friends stag weekend, and had a really good time. It worked out cheaper than anywhere else in the city and it was bang in the middle of town.

Walking distance to all the attractions in Bath, as well as bars and nightclubs.

Breakfast was excellent and included in the room, although if it is not included in your price, I would find a greasy spoon as it was £18!

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JamesypOxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bath, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 October 2012 via mobile

Loved it but no mini bar and room was okay need to sort out heating system and had huge gaps in the tile roof were there were fire alarms hanging a little from the gym . Also before you check out room maintance is at the door wanting to clean the room hour before suppose to check out felt rushed .

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hayley Siobhan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimThyer, Administrator at Hilton Bath City, responded to this review, 7 November 2012
Dear Sir/Madam

Thank you for your comments on this website I wanted to personally reply and thank you for your feedback.

Your observations and opinions are appreciated, as they enable us to assess the standard of our facilities and services and monitor if we are meeting guests needs and expectations.

I note from your feedback areas that did not meet your expectation. Please accept our sincere apologies for any inconvenience caused during your stay. We pride ourselves on our customer service at Hilton Bath City, and I can certainly say this is not indicative of our usual standard. As with any complaint/feedback, I can assure you this will be communicated to all staff involved, so that they may learn from this situation. I appreciate you bringing this to my attention.

Once again thank you for your truly valuable comments.

Thank you for staying with us at the Hilton Bath City and we look forward to welcoming you back in the future.

Kind regards

PJ Kenny
Hotel Manager
Hilton Bath City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Midlands
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 October 2012

Best thing by far about this Hotel is its location, right in the centre of Bath. So you can park up your car, leave it for the weekend and enjoy the shops, Spa's, restaurants and watering holes of Bath

As for the hotel itself, the reception area was small given the size of the hotel. Which can cause a problem at peak times e.g. checking out

We did have a slight hiccup checking in. They couldn't find our details because we had been checked in previously by accident........which I can't not understand given our unusual surname!

We had a Queen Hilton Deluxe double, which was functional rather than deluxe and not that big. But it was clean and covered the bases...shower, TV, safe

Apart from the above everything was ok, although we didn't use any of the hotel facilities e.g. restautant, bar etc, so we cannot comment on this, although they did look quite nice

This Hotel is all about the location!!!

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harvi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimThyer, Administrator at Hilton Bath City, responded to this review, 7 November 2012
Dear Sir/Madam

Thank you for your comments on this website I wanted to personally reply and thank you for your feedback.

I was extremely pleased to read you enjoyed our central location, we certainly are very fortunate.

Feedback is always important as it is a vital way of reviewing the level of service and facilities we provide our guests so as to make improvements. Once again thank you for your truly valuable comments.

Thank you for staying with us at the Hilton Bath City and we look forward to welcoming you back in the future.

Kind regards

PJ Kenny
Hotel Manager
Hilton Bath City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Braunton, United Kingdom
Level Contributor
65 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 21 October 2012

after the previous weekends disappointment booking a different hotel in Bath which wasn't at all what i professed to be, we booked bk into the Bath Hilton this weekend and had a lovely stay , lovely quality room, amazing breakfast and great customer service , won't be ever booking elsewhere again :-)))

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 October 2012

I stayed here this week for business - room was ample sized, bed comfy. No bath, but nice large shower in bathroom. Only slight criticism is water pressure wasn't as much as I'd like in the shower. Staff were great, especially at breakfast time - would stay here again and parking in podium car park v convenient, not to mention Waitrose right next door for anything I forgot!

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Poodlicious_81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloucester, United Kingdom
Level Contributor
75 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 17 October 2012

Enjoyed weekend in Bath City, hotel ideally located for City centre, short walk into shops/Abbey/Pump rooms etc. Car park is not owned by hotel, adjacent and take token which is validated on leaving the hotel, need to pay for this. Hotel was clean, staff helpful, breakfast very good choices. Room 418 was small but adequate. Ate out at Eastern Eye, Indian - excellent and Cassanis restaurant which was excellent, need to book this one. All within walking distance of hotel. Visited Thermae Spa, 2 hours £26 brilliant to go on roof top, would go back at night time next time.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carole B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Bath City

Property: Hilton Bath City
Address: Walcot Street, Bath BA1 5BJ, England
Phone Number:
Region: United Kingdom > England > Somerset > Bath
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Bath
#14 Luxury Hotel in Bath
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Bath City 4*
Number of rooms: 173
Official Description (provided by the hotel):
Comfortable 173 bedroom hotel with an excellent city centre location, located 10 minutes from the railway station and close to Bath Rugby Ground. Beautiful views from our Restaurant of Pulteney Bridge, overlooking the River Avon. Please kindly note the hotel does not own a car park. Parking is available in the local vicinity and there are 3 Park & Ride options, please speak with our Reception Team for details. Facilities available in the hotel are gym, meeting rooms, restaurant, room service, lounge and bar area. ... more   less 
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Also Known As:
Hilton Bath City Hotel Bath
Bath Hilton Hotel

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