Booked a room for 3, for 2 nights. Double bed and sofa bed. The location is perfect, leave the hotel, turn left and you walk straight into the city centre. Car Park downstairs as well, very handy in a busy city!
On arrival though the reception was a bit "flat". I suppose I expected a welcome smile, "how was your journey?" the usual chit chat but it was all a bit robotic. I requested extra towels as the rooms are normally serviced for 2 and the sofa bed needed to be made up. This was requested on arrival, we checked in, dumped our bags and headed off out to explore. Returned 4 hours later. No extra towels, no made up sofa bed so had to request again. The room itself was very spacious and comfortable, no qualms there.
The amenities were good, a gym (some equipment not working), 24hr bar, wi-fi access downstairs. An exceptional breakfast is served downstairs in the dining hall. Everything you could wish for from continental to cooked breakfast, pancakes/omelettes made to order, fresh fruit, pastries etc etc, wonderful! And here the dining staff went out of their way to make you feel welcome (unlike reception). One girl in particular looked after us very well. Wish I took her name!! Really made our visit that little bit more memorable.
Overall reasonably priced, great location, dining staff/ hotel staff were fantastic. One star missing as I think Reception is the face of the hotel......more smiles and acknowledgement please!!! First impressions count.
- Official Description (provided by the hotel):
- Comfortable 173 bedroom hotel with an excellent city centre location, located 10 minutes from the railway station and close to Bath Rugby Ground. Beautiful views from our Restaurant of Pulteney Bridge, overlooking the River Avon. Please kindly note the hotel does not own a car park. Parking is available in the local vicinity and there are 3 Park & Ride options, please speak with our Reception Team for details. Facilities available in the hotel are gym, meeting rooms, restaurant, room service, lounge and bar area. ... more less
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- Also Known As:
- Hilton Bath City Hotel Bath
- Bath Hilton Hotel