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“Fantastic stay”
Review of Hilton Bath City

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Hilton Bath City
Ranked #23 of 31 Hotels in Bath
GreenLeadersBronze level
Torquay, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Fantastic stay”
Reviewed 17 March 2014

I stayed one night at the Hilton Hotel in Bath with friends for my hen night. The location is great - right next to the river but very central to all attractions and shops. We arrived early and our luggage was stored and moved into our room for us when it was available. The customer service was excellent, we were upgraded to the Junior King Suite which was fantastic with lovely views over the river. The beds were very comfortable and the suite was spacious and well decorated. All the staff were very friendly and the afternoon tea was fab. Access into and within the hotel was great which was important as one of my friends uses a wheelchair. Parking was available for blue badge holders free of charge and immediately located outside the hotel. I had a fantastic weekend in Bath and would highly recommend the Hilton hotel.

Room Tip: A robe, slippers, a therma spa products, water, wine and a complimentary mini bar are all provided w...
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claire F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this review, 26 March 2014
Thank you for your 5* review and taking the time to tell us about your stay. I am happy to read how much you and your friends enjoyed your stay with us and that you liked your suite and afternoon tea. Thank you for your recommendation of our hotel and its facilities, we hope to welcome you back at some point in the future.
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Bristol
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 March 2014 via mobile

What an amazing weekend we had in Bath at this wonderful hotel! Superb location close to all the amenities of Bath, fabulous rooms with a river view, and staff who really went that extra mile to make everything go well for us. I can't thank Joanne and her team enough for making this weekend special for us!

We had brilliant rooms with lots of space, the ensuites were massive and everything was all laid out to make our stay perfect! We also had afternoon tea at the hotel which we would highly recommend- very tasty and very enjoyable!

We would definitely definitely come back to this hotel again- without question it really made our trip!

Stayed March 2014, travelled with friends
Helpful?
Thank Jo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this review, 26 March 2014
Thank you for your 5 star rating following your stay with us. It is a pleasure to read how much you enjoyed your stay and that Joanne and her team made your visit extra special with their kind touches, I will ensure they receive your gratitude. We hope to have the opportunity of welcoming you back soon.
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Rochdale, United Kingdom
Level 3 Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 March 2014

This is my 1st time at a Hilton Hotel and it is what I would expect from the name. We stayed 2 night, The hotel is well located, close to the centre of bath. As some of the reviews state, some of the internal fixtures and fitting (carpets) are dated, however the hotel and rooms are clean and tidy. the staff were very friendly and helpful to all our requests.
I would be happy to stay at the hotel again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PG0PG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this review, 17 March 2014
Thank you for taking the time to post your view. I am glad to read that you found the hotel to be a clean and tidy environment in which to stay, ideally located for visiting the city centre and that the staff were friendly and obliging. We look forward to welcoming you back next time you are in the area.
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lancashire
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 March 2014

You except with the name Hilton it to be a good hotel and that is what you get. The hotel is in a good central location to bath and closes to bars and restaurants. The hotel is clean and very helpful staff.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank pg112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this review, 12 March 2014
Thank you for your review and I am glad that you found us ideally located for exploring the city centre of Bath. Your compliments of our clean hotel and welcoming staff are appreciated, thank you. We hope to welcome you back next time you are in the area.
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Glasgow, United Kingdom
Level 5 Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 11 March 2014 via mobile

Check in was fine. Room looked ok, but this morning the bed turned out to be not very comfortable and maybe even needing a good clean to the bed, and pillows. Noise from the street last night was loud and I was disturbed on several occasions affecting my sleep comfort. The fire alarm was also activated just after 4 in the morning by some numpty burning toast. This was not managed well, there seemed to be a joke element to this by the staff with an almost dismissive attitude to all the guests who evacuated the rooms. There were guests going both up and down stairs. This needs to be addressed, fire evacuation is a key safety issue and with this in mind I will be making a report to my Organisation with a recommendation that they consider stop using all Hilton brand hotels until this has been investigated.
Still to have breakfast but it is usually fine.

Stayed March 2014, travelled on business
Helpful?
Thank Realism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this review, 13 March 2014
Thank you for taking the time to tell us about your recent business stay. We apologise for the erroneous fire alarm and any deficiency perceived in the co-ordination in relation to the evacuation of the hotel. Please be assured, we have extremely precise procedures and measures in place to cover such an eventuality and at all times we take the safety and welfare of our guests and staff very seriously. Therefore, I am very sorry to read that on this occasion this was not evident. Needless to say, your observations and comments have been noted and will be addressed by the Hotel Manager with all the Duty Managers in the hotel.
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Travellers are raving about these Bath hotels

France
Level 5 Contributor
71 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 10 March 2014

Stayed here for one night and chose the hotel because of it's city centre location. I would definitely recommend it if you need a basic, central, clean hotel. The building is very ugly but inside it looks very much like other city Hiltons around the world.

I did not have any meals here as I was meeting friends in the city. The hotel was extremely busy when I arrived at 2pm and my room was not ready so I just handed over my luggage and went to explore the city, only returning late at night - my luggage had been put into the room by then.

Fortunately I got up quite early and was not lying in because the walls are thin and families tend to choose this hotel so there was a lot of noise being made by screaming children. I would not recommend that couples stay here for a romantic break!

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank loobyloz83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this review, 12 March 2014
Thank you for your review and recommendation, I am glad you found us ideally located for exploring the city centre with all its historic attractions. We hope to welcome you back next time you are in the South West of England.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bodmin, United Kingdom
Level 5 Contributor
69 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 9 March 2014

This hotel is perfect if you want to stay in the centre of Bath. Cost is a little on the high side when compared with other hotels in the area and the rooms a little tired. The rooms closer to the elevator suffer from the noise of the mechanism. However, staff were very keen to assist once this was pointed out. Breakfast is a pleasure, plentiful and varied.

Room Tip: Don't choose any room ending in 01 or 02
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this review, 12 March 2014
Thank you for taking the time to tell us about your recent stay. You compliments of our hotels city centre location and famous Hilton breakfast are very much appreciated, thank you. We hope to have the opportunity of welcoming you back at some point in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Bath City

Property: Hilton Bath City
Address: Walcot Street, Bath BA1 5BJ, England
Phone Number:
Region: United Kingdom > England > Somerset > Bath
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Bath
#14 Luxury Hotel in Bath
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Bath City 4*
Number of rooms: 173
Official Description (provided by the hotel):
Comfortable 173 bedroom hotel with an excellent city centre location, located 10 minutes from the railway station and close to Bath Rugby Ground. Beautiful views from our Restaurant of Pulteney Bridge, overlooking the River Avon. Please kindly note the hotel does not own a car park. Parking is available in the local vicinity and there are 3 Park & Ride options, please speak with our Reception Team for details. Facilities available in the hotel are gym, meeting rooms, restaurant, room service, lounge and bar area. ... more   less 
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Also Known As:
Hilton Bath City Hotel Bath
Bath Hilton Hotel

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