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“Overpriced rubbish”
Review of Hilton Bath City

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Hilton Bath City
Ranked #26 of 34 Hotels in Bath
GreenLeadersBronze level
Reviewed 17 May 2014

I booked this hotel as a gift for my boyfriend for christmas and both of us were extremely disappointed. I paid £166 for a "deluxe queen room" which was just awful. The whole room looked very dated and not at all what it looked like on the internet and the bed was tiny! I rung reception several times to check we had the right room, but received no answer. I then went downstairs to reception where the man told me that queen beds are in fact smaller than double beds! I explained to him that this is not the case, but he insisted it was. The bed itself was on wheels and moved every time we got on it. The shelf behind the bed was caked in dust and to top it all off, the room was right by the second lift so we got kept awake for most of the night and early hours of the morning hearing the lift going up and down constantly. Overall I feel that £166 is an awful lot of money to pay for such an awful room which was meant to be one of the "premium" rooms. Safe to say I will NOT be returning to this hotel or recommending it to anyone else!

  • Stayed: May 2014
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2  Thank Katie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this reviewResponded 22 May 2014

Thank you for taking the time to tell us about your stay. It is most unfortunate that you will have received a personal response directly from the hotel only after having posting your review.

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1,558 - 1,564 of 2,889 reviews

Reviewed 16 May 2014 via mobile

From the moment we walked in, to the moment we walked out we weren't dissapointed!! Staff are amazing very helpful, always seem happy and make you feel a VIP! Room was spacious and well presented! Amazing food and service although drinks at the bar are slightly overpriced! With a short walk to all the shops we will certainly return!

Stayed: May 2014, travelled as a couple
Thank Ross B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this reviewResponded 22 May 2014

Thank you for your 5* review and compliments of our hotel, our helpful staff and spacious well appointed guest rooms. I am delighted to read how much you enjoyed your stay, we look forward to welcoming you back soon I hope.

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Reviewed 16 May 2014

We booked a weekend in Bath for our wedding anniversary and actually changed our booking from a B&B just on the outskirts to this centrally located hotel. The location is fantastic and has a secure car park which is definitely a benefit since parking in Bath is challenging. You can park the car and walk to everything. Our room was on the 4th floor and had a view over the river Avon. The room was very comfortable and quiet. We loved the fact that the window would open. And I loved the fact that hair conditioner is part of the toiletries! The staff were also very helpful on arrival and check in and out was swift. Breakfast was lovely - plenty of choice and we were seated quickly. We also ate in the restaurant on our first night. The menu is based on French brassiere style - we both had steak frites and it was just fine. We plan on returning for another trip!

Room Tip: Ask for a room at the back of the hotel so you don't get one overlooking the main road at the fr...
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  • Stayed: May 2014, travelled as a couple
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1  Thank Rachel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this reviewResponded 22 May 2014

Thank you for your 5 star rating having stayed with us to celebrate your wedding anniversary. Your compliments of the hotels location, convenient and secure car parking, room facilities and welcoming helpful staff are very much appreciated, thank you. We hope to welcome you back soon.

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Reviewed 15 May 2014

Generally when we travel we always stay at Hilton products. This is our second time selecting them in the UK. They seem to be well under their normal international standards. The hotel's location was ok. Actually on a very active street. But it did not affect our good night's sleep. The room was well sized and generally well appointed. The staff was good. The elevator was out and this really created a problem for the guests. I understand that these things do happen. The breakfast was delicious. We enjoyed a cocktail in the lobby bar and two occasions, each time the staff seemed quite indifferent and we had to order at the bar. I can not compare this hotel with other hotels in the area. The desk staff was very helpful and assisted with our very early departure.

Stayed: May 2014, travelled as a couple
Thank djack7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this reviewResponded 22 May 2014

Thank you for taking the time to post your comments following your stay with us. I am glad to read that despite our city centre location, you enjoyed a good night’s sleep and found the amenities in your room well appointed. Similarly, that you found our famous Hilton breakfast delicious. We hope to welcome you back next time you are travelling in the UK.

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Reviewed 14 May 2014

I stayed here 1 night on a Gate 1 tour...great location to the main streets..saw the Olympic torch pass thru Bath...great window view of the local street with cafes...large rooms..great bed! Also just 1 block from a huge grocery store!

  • Stayed: August 2013, travelled solo
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Thank luckylou56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this reviewResponded 15 May 2014

Thank you for your 5* review and compliments of our hotel. I am delighted to read how much you enjoyed your stay and we hope to have the opportunity of welcoming you back next time you are travelling in the UK.

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Reviewed 13 May 2014

Very conveniently located, the hotel is within walking distance from the Roman baths. While small, the room was adequate. No tub, but the large glass-enclosed shower felt safer and more secure. Unfortunately, the water backed up because the drain was full of hair. Yuck!

  • Stayed: April 2014, travelled as a couple
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1  Thank songbirdtova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this reviewResponded 15 May 2014

Thank you for taking the time to post your comments following your stay. I am glad to read that you found us ideally located for exploring Bath City centre with all its historical attractions. We hope to have the opportunity of welcoming you back next time you are travelling in the UK.

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Reviewed 13 May 2014

This is the perfect in foot location for exploring the incredible city of Bath. Literally in the centre a stones throw from historic sights and great shopping and dining. Sorry if this sounds like a hotel brochure but if you want to explore Bath on foot this hotel is hard to beat. Some renovations being done and £15 to park and only a tiny fitness room but all acceptable because you will only be sleeping here! So much to see. Nice dining room and breakfast - very friendly staff.

  • Stayed: May 2014
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Thank photoiq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this reviewResponded 15 May 2014

Thank you for your 5 star rating and compliments of our hotels central location and convenience for exploring the city centre. I am delighted to read how much you enjoyed your stay and that the staff made you feel welcome.

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Additional Information about Hilton Bath City

Address: Walcot Street, Bath BA1 5BJ, England
Phone Number:
Region: United Kingdom > England > Somerset > Bath
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Bath
#17 Luxury Hotel in Bath
Price Range: £94 - £289 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Bath City 4*
Number of rooms: 173
Official Description (provided by the hotel):
Comfortable 173 bedroom hotel with an excellent city centre location, located 10 minutes from the railway station and close to Bath Rugby Ground. Beautiful views from our Restaurant of Pulteney Bridge, overlooking the River Avon. Please kindly note the hotel does not own a car park. Parking is available in the local vicinity and there are 3 Park & Ride options, please speak with our Reception Team for details. Facilities available in the hotel are gym, meeting rooms, restaurant, room service, lounge and bar area. ... more   less 
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Also Known As:
Hilton Bath City Hotel Bath
Bath Hilton Hotel

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