When I made the on-line booking I selected the option of a river view if available at £10/night. On arrival, I was told "good news" you have a river view. We were given room 353 and it overlooked some Air Conditioning units, a dilapidated shipping container, some pallets and some items of discarded furniture and assorted rubbish and an expanse of flat roof. The river could not be seen apart from a glimpse through the trees and only part of the river at the bridge was visible if one leaned out of the window. The flat roof of the lower storey obscured the rest of any view of the river. I made a mental note not to pay the surcharge for the river view and then, while settling in, realised the room was next to the service lift and the noise from that was loud and intrusive. I complained at reception and was moved to room 409 and was told the river view surcharge would not be charged, and a good job too because the river view is not amazing from that room either, you can't see the bridge because of the angle of the building and the flat roof of the lower floor of the hotel doesn't look very salubrious, although being 1 floor higher I concede the river was visible. The check in staff dealt with me in a polite manner albeit that it it took them a while to identify a vacant room that was not next to a lift shaft and I was told I would not be charged for the river view. There was a great deal of noise in the early hours from other residents on the 4th floor which I slept through but my partner did not. Arrival in a car with luggage was not easy as there were cars occupying all the space on the double yellow lines (the same vehicles were there for the duration of my stay). There is no defined set down area, only Disabled Parking spaces and the Disabled Parking spaces extend all the way along the front of the hotel and were occupied, not all by disabled drivers. You need to have a designated set down area and marshall it. The arrangement with the Podium Car park should be explained fully on your website. The steps leading from the car park to ground level were filthy, surpassed in squalor only by an inner city underpass. On checkout it appeared that I was going to be charged for the river view except that my partner on being asked how she had enjoyed her stay made her views clear and then I was told there would be no surcharge by way of recompense (so I was going to be charged even though I had been informed on the occasion of the first complaint that the charge would be dropped in compensation for the inconvenience/lack of satisfaction?). I got the impression that tidiness is only addressed at a few appointed times and not on a 24/7 basis. When walking through the ground floor on the way to the stairs I noticed napkins on the floor, uncleared tables, strewn newspapers; the ambiance was more Motorway Services than a Hotel. It took a not inconsiderable time to check in/out or make enquiries at reception due to queues. Perhaps a dedicated desk for a concierge/general enquiries would speed matters up ? In summary, Premier Inn at Ritz prices. Must try harder.
- Official Description (provided by the hotel):
- Comfortable 173 bedroom hotel with an excellent city centre location, located 10 minutes from the railway station and close to Bath Rugby Ground. Beautiful views from our Restaurant of Pulteney Bridge, overlooking the River Avon. Please kindly note the hotel does not own a car park. Parking is available in the local vicinity and there are 3 Park & Ride options, please speak with our Reception Team for details. Facilities available in the hotel are gym, meeting rooms, restaurant, room service, lounge and bar area. ... more less
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- Also Known As:
- Hilton Bath City Hotel Bath
- Bath Hilton Hotel