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“Brilliant when wanting a hotel bang in middle of bath city centre”
Review of Hilton Bath City

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Hilton Bath City
Ranked #26 of 34 Hotels in Bath
GreenLeadersBronze level
Reviewed 29 June 2014

My husband and I went for a three day break. The Hilton is a great location if wanting the city sights and the amazing restaurants of Bath. It is within five minutes' walking distance of the great shops. We stayed on the third floor, right by the only lift; not a good place to be if not wanting to be woken up by party people coming in from their night out. The view from the room was good, looking over the River Avon and Pulteney Bridge. Our room was a bit dated; on the ceiling it looked like they had had a water leak and the stains were still there. Cobwebs were on the room ceiling, and were still there at the end of our stay. We had a meal deal in the hotel restaurant on our first night. The restaurant staff could not do enough to serve us; very friendly and the food was excellent. The reception staff were also very helpful. Overall though, the hotel decor was tired, in need of a refurb, and not up to the standard expected of a Hilton.

Room Tip: If you are a light sleeper , not to have room next door to lift.
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  • Stayed: June 2014, travelled as a couple
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Thank Jeanette D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this reviewResponded 30 June 2014

Thank you for taking the time to post your comments, indeed we are ideally located for visiting all the local attractions of Bath. The housekeeping and maintenance observations you raise will be addressed directly with the appropriate heads of department. I am pleased you received excellent and friendly service from the restaurant and reception staff, we hope to welcome you back next time you are in the area.

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1,515 - 1,521 of 2,889 reviews

Reviewed 29 June 2014

We stayed at the Hilton as we were going on to the Festival of Speed at Goodwood, and as we were driving from the North East thought it would be a good stop off point for a couple of days.the Hotel is in a great location so we could park the car and then walk everywhere. Cannot fault the Hotel apart from the room was a bit small but everything else spot on.

  • Stayed: June 2014, travelled as a couple
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Thank helensmith135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this reviewResponded 30 June 2014

Thank you for taking the time to tell us about your stay whilst travelling though the South West of England. I am pleased that you found the car parking convenient, meaning you could walk everywhere and enjoy the beautiful historical City of Bath. We hope to welcome you back next time you are visiting the area.

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Reviewed 26 June 2014

I cannot fraud the Hilton Bath City hotel for its value for money and super good location where it's close to all main attractions. Breakfast was ample and service was good. The room was a bit small (and bed also) and the one thing that let us a bit down was the elevator, only one working during our visit and it was small and sooooooo slow. On the morning when we checked out we waited for 20 minutes for the elevator!!!!

  • Stayed: June 2014, travelled with family
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Thank Connie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this reviewResponded 30 June 2014

Thank you for taking the time to tell us about your stay. We apologise for the inconvenience of a lift being out of service at the time of your stay, these works are necessary and essential maintenance work and with such work, there is never an ideal time to carry these out within the hotel. Your patience and understanding regarding this was very much appreciated. Once this work has been completed, we will improve the time that our guests will need to wait for a lift during peak times and it will reduce the noise the lifts make to certain guest bedrooms which are sited in close proximity to the lift areas. Your compliments of the hotels location, value for money and the customer service you received is appreciated, thank you.

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Reviewed 25 June 2014 via mobile

Stayed with my mother here for two nights in a twin room.

It was clean and comfortable, the pillows were a bit hard but we didn't worry too much as this comes down to personal preference.

Was surprised that there was no mini fridge in the room but coffee and tea making facilities were appreciated.

Staff were extremely helpful and friendly, it is a very short walk to the sites and a Waitrose is very close also.

Stayed: June 2014
Thank ChloeeMaryy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this reviewResponded 30 June 2014

Thank you for taking the time to post your review whilst visiting the UK. I am glad that your room was clean and comfortable, similarly that the staff were extremely helpful and friendly.

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Reviewed 24 June 2014

convenient location and parking. Room clean and comfortable with a large bed, Impressed by the service and pleasant attitude of the restaurant staff and the good selection on the menu. Would choose to stay here again when in bath

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Lavenders61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this reviewResponded 25 June 2014

Thank you for taking the time to post your comments. Your compliments of our hotels facilities, the convenience of car parking and the pleasant customer service you received, particularly in the restaurant, are very much appreciated, thank you. We look forward to welcoming you back next time you are in the area.

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Reviewed 24 June 2014

The rooms were to small even with the undersized twin beds you had to wiggle around your luggage. There was no bath just a shower. The wait staff and bartenders knew what they were doing and kept smiles on their faces.

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with Hilton Hotels & Resorts
Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this reviewResponded 25 June 2014

Thank you for taking the time to tell us about your stay whilst travelling in the UK. Your 5* ratings for the hotels location, cleanliness and the customer service you received are appreciated, thank you.

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Reviewed 24 June 2014

The hotel is located at the bottom end of Walcot Street and is a short walk from the main tourist attractions, namely the abbey and the Roman baths. It is around a 15 minute stroll to the railway station.

The staff are very friendly and helpful and although our family room was clean, it was a little on the small side and requires updating with more modern fittings in the near future.

The breakfast was excellent and the omelettes we ordered were very nice. We'd purchased breakfast vouchers for £10 each and it turned out to be reasonable value.

We stayed for just the one Saturday night and found the cost to be high, but the Hilton was one of the few hotels that gave the option of a one night stay (others required a minimum stay of two nights). I appreciate that Bath is a tourist town and that Hilton is not a budget chain, but nearly £250 for one night is more than double what I've paid at other Hiltons.

  • Stayed: June 2014, travelled with family
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2  Thank The_Coach55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JacquelineGayler, Hotel Administrator at Hilton Bath City, responded to this reviewResponded 25 June 2014

Thank you for taking the time to tell us about your recent family stay. I am pleased that you found the staff welcoming and the location of the hotel ideally situated for visiting the attractions in Bath City.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Bath City

Address: Walcot Street, Bath BA1 5BJ, England
Phone Number:
Region: United Kingdom > England > Somerset > Bath
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Bath
#17 Luxury Hotel in Bath
Price Range: £94 - £289 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Bath City 4*
Number of rooms: 173
Official Description (provided by the hotel):
Comfortable 173 bedroom hotel with an excellent city centre location, located 10 minutes from the railway station and close to Bath Rugby Ground. Beautiful views from our Restaurant of Pulteney Bridge, overlooking the River Avon. Please kindly note the hotel does not own a car park. Parking is available in the local vicinity and there are 3 Park & Ride options, please speak with our Reception Team for details. Facilities available in the hotel are gym, meeting rooms, restaurant, room service, lounge and bar area. ... more   less 
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Also Known As:
Hilton Bath City Hotel Bath
Bath Hilton Hotel

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