My wife and I stayed two nights at this hotel. Hotel has recently been refurbished and we decided to give it a try. We booked a "feature" room as it appeared to provide best available accomodation. The room was clean and fresh, but do not expect luxury. The bed in our original room was sagging in the middle and, as we discovered the following morning, it had broken frame. More importantly, sound insulation is very poor. On our first night we had a room with interconnecting door leading to another guest room. We could hear virtually every sound coming from next door as if they were sharing room with us. We were moved to another room in the morning at the end of the corridor, which was better, but we could still hear our neighbours. Also, lack of secondary glazing means that traffic and street noise below is always present.
Customer service was good and efficient however. Staff were friendly and helpful.
We paid £465 for 2 nights (including parking but without breakfast), which, in the circumstances makes this hotel poor value for money.
- Official Description (provided by the hotel):
- In the heart of the historic city of Bath, this historic Regency style 4 star townhouse hotel, a member of the MGallery collection boasts 98 individually designed bedrooms, many with four poster beds and views over the city. Our stylish bar and lounge offers a haven of tranquility after a day exploring the many attractions of this world heritage city. Enjoy dining in Brasserie Blanc which adjoins the hotel. ... more less
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- Also Known As:
- Accor Francis Bath
- Bath Francis Hotel
- Mercure Bath
- Francis Hotel Bath