Stayed here previously just prior to refurbishment on business and it looked promising, so thought would try it after refurb for a relaxed weekend with partner.
It certainly looks lovely, has a great boutique feel even though it is a large hotel. The decor is eclectic and therefore not to everyones taste but we loved it.
Happy with our room at the front of the hotel (much better view than the back), but then had a couple of problems with the TV and the shower. To be honest the staff were there within minutes to try to sort it for us, but couldn't. Offered another room next door but it was dark and not as nice. We declined offer and said it didn't matter. The lovely Manager Karen then rang us and offered to upgrade us to a feature room later on that evening, which we gratefully accepted.
This room was larger and had more facilities so it was a bonus. However, I would rather have just not had the problems in the first place. I was surprised that the feature room had a fridge and an ipod docking station - well actually I was surprised that the standard room didn't!?! Bed was as comfy as ANY I've slept in and the sheets were beautifully crisp!
Special mention to the housekeeper who seemed genuinely interested and keen to make sure we were happy.
Breakfast could have been amazing. Lovely mix of fresh fruits, yogurts, cereals, breads, croissants and al a carte menu. I chose the thick pancakes, crispy bacon and maple syrup (my favourite) but was very disappointed when it arrived as the pancakes were pale and not cooked properly and the crispy bacon was also pale and flabby. I asked if I could send it back to the kitchen and either get them to do it again or choose something different. Lovely waiter said ok they would do it again. Then he came back and said "actually I'd rather you chose something else, I'm not sure that they (chefs) can get it right" - not much faith in your staff then? Ended up with eggs and mushroom - but again would rather have just had it right in the first place.
On checking out it would have been nice if someone had checked to see if we had enjoyed our stay after the problems encountered - however the rather sullen girl on reception managed to check us out without even making eye contact.
I wouldn't say don't use the Francis as it could be lovely, but I just feel they need to sort a few issues out to make it the 5 star service and experience it really could be.
- Official Description (provided by the hotel):
- In the heart of the historic city of Bath, this historic Regency style 4 star townhouse hotel, a member of the MGallery collection boasts 98 individually designed bedrooms, many with four poster beds and views over the city. Our stylish bar and lounge offers a haven of tranquility after a day exploring the many attractions of this world heritage city. Enjoy dining in Brasserie Blanc which adjoins the hotel. ... more less
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- Also Known As:
- Accor Francis Bath
- Bath Francis Hotel
- Mercure Bath
- Francis Hotel Bath