We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Overpriced below average”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Francis Hotel Bath - MGallery by Sofitel
Ranked #14 of 31 Hotels in Bath
Certificate of Excellence
Oxford, United Kingdom
Level 3 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Overpriced below average”
Reviewed 31 October 2012

My partner paid for us to stay in this hotel over my birthday night. He paid £150 for one night. When we checked in it took ages and then we got to our room which I expected to be amazing and it was at the back of the hotel overlooking the carpark was dark and dingey. It was really small and very dated, the floor boards were so creaky it was annoying. The bathroom was nice and big and quite quirky. The bar downstairs was hardly ever staffed and we had to find someone to serve us a drink. The location of this hotel is excellent right in the middle. carparking was an extra £15 a day rediculous after paying that much to stay in the hotel!

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kate83mc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 7 November 2012
It is such a shame that you didn’t ask to see another room if you were not happy with the room that you were allocated. All the rooms vary in size, shape and décor and I am sure we could have found a room that you wold have been comfortable in. Parking is a premium in Bath and all the city centre hotels charge for using their car park.

Kind regards, Karen Bassett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,180 reviews from our community

Traveller rating
    1,178
    706
    210
    67
    19
See reviews for
299
1,349
70
103
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (510)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Salisbury
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 October 2012

What a great hotel and a great experience, from the welcome at the front desk and the helpfulness of the gentleman on reception, to the helpful bar staff and the simple check-out. Great room, facilities were great. Couldn't ask for more.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AndyTSalisbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 7 November 2012
We look forward to your next visit.

Kind regards, Karen Bassett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buckinghamshire
Level 3 Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 30 October 2012

We stayed at the Francis for 2 nights across the weekend to celebrate our 10th Wedding Anniversary. Having read the reviews here, I was expecting good things. The overall experience still managed to surpass these high expectations.

Check in was polite, efficient and we were delighted to be informed we had been upgraded which was an unexpected treat. As a bonus, we had arrived at 1145hrs and our room was ready for us!! On arrival in the room, we had received a note & some chocs from Karen Bassett, the Hotel Manager, wishing us a pleasant Anniversary which was a delightful personal touch. The room was fantastic - beautifully appointed, spotlessly clean and with all the special touches (Nespresso machine, four poster bed the size of our whole bedroom at home, fluffy gowns) to make us feel very pampered indeed.

The hotel's location was one of the reasons we had initially booked here (actually booked pre-upgrade) and we were not disappointed - 5-10mins walk from pretty much everywhere in Bath that we wanted to see. I can't imagine a better, more convenient location. We were also able to park in the car park (note to fellow reviewers - it's abundantly clear from the reviews here that parking costs £15 per night - please do stop acting surprised/indignant about this, it is pretty well publicised!!). We had no issue with noise at all, though with the bed as comfy as it was, not much would have dragged me from my slumber.

Breakfast was included in the rate I had paid, so can't comment on the cost for that, however we had 2 very pleasant breakfasts. The eggs benedict were perfectly poached, the hollandaise rich and flavoursome. The choice on the cold buffet was superb - pastries, cold cuts, cheeses, berry smoothies - easily enough to fill me several times over. Service was the perfect balance of discretion and attentiveness, and very polite at all times.

Overall I feel very lucky to have chosen the hotel for our special weekend, as it really made us feel like we were treating ourselves, and I would gladly return to the Francis next time we return to Bath.

Room Tip: Not a room tip, but parking is clearly limited - arrive early to stand a good chance of a space.
See more room tips
  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jhntigers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 7 November 2012
It is wonderful to see that you had such a good time in Bath celebrating your wedding anniversary. We really do appreciate the comments that you have made regarding parking at the Hotel; it really isn’t something that we try to hide. We look forward to welcoming you back.

Kind regards, Karen Bassett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol
2 reviews
Reviewed 29 October 2012

Stayed for a night with the girlfriend on Saturday. On arrival we were given a complimentary upgrade which was a surprise, no explanation given but who cares! Room was excellent as expected, the bed was unbelievably comfortable- best bed ever, no complaints with either the lounge or the bathroom. Unfortunately there was no hotel parking available but there is a long stay car park 2 mins up the road but be aware that it you will need pop up to buy more time and the cost will exceed the £15 that the hotel charges (but not by much), overnight in the long stay costs £1.50 but finishes at 8am, so i needed to wake up early to go and extend our time! A great touch was the fact that the bed had been made again and a small box of chocs left on our bed following us going for and returning from our evening meal. The breakfast was good although we expected more from the traditional breakfast, lots of other choice though. We enjoyed our stay so money well spent.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ads1984Bristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 7 November 2012
It is great to see you had such a good time when you were in Bath. Don’t leave it too long before you return!

Kind regards, Karen Bassett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 4 Contributor
30 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 27 October 2012

We paid about $220AUD to stay for a night, which included breakfast. The hotel interior and decor is of a high standard and the staff were friendly and helpful. The room itself was clean and modern but had a low ceiling, which means you'll feel a bit cramped if you're over 6 feet tall. Other than that, the room space was adequate, the bed was very comfortable and the tiled bathroom was a surprise, as it was fairly spacious and very luxurious.

The hotel location was excellent, as it's only a 5-minute walk to Bath Abbey and the Roman Baths, and a 3-minute walk to Victoria Park.

Keep in mind that this isn't a cheap hotel to stay at. But if you've got the money and want somewhere really nice to stay in Bath that's within walking distance to the major attractions (with breakfast included), I can recommend this hotel.

Room Tip: Parking available for guests in the hotel for 15 GBP per night.
See more room tips
  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jerry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 7 November 2012
Thank you very much for your recommendation. I think that you were probably accommodated on the third floor of the hotel, which used to be the servant’s quarters and the ceilings are lower than on the other floors. I do hope this wasn’t a problem for you; we would have been delighted to show you some other rooms. I hope you had a good time in the UK.

Kind regards, Karen Bassett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado Springs, Colorado
Level 5 Contributor
85 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 26 October 2012

We stayed on a Saturday evening. This is a very beautiful hotel. The bed is amazingly comfortable. The decor is beautiful. The room and the hotel in general is very clean. The breakfast is complete and includes the buffet and the choice of a hot breakfast item.

However, we had a street side room on the second floor and it was very very noisy--the windows are very thin. We could hear people walking along the street from the pubs until about 2am in the morning. Even the front service said it was very loud on the weekends. You would think since this is a pretty expensive hotel they would change the windows but I'm assuming that since it's such an old hotel, maybe they can't. So, I would stay there again but I will be asking for a garden side room when I make the reservation.

Room Tip: Rooms on street side are very noisy
See more room tips
  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Janell B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 7 November 2012
Thank you for taking the time to write a review about your stay at the Francis. I’m delighted that you liked the hotel and the décor. The windows in the rooms on the side for the hotel are double glazed; I am sorry if you were disturbed by people leaving the pub. I do hope that we see you back at the Hotel at some time in the future.

Kind regards, Karen Bassett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malaga, Spain
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 26 October 2012

Love this hotel great rooms with coffee pods and tea making bits also two types of mineral water and orange juice left for with the compliments of hotel,yummy bath bits and they let us check out at 1 pm and Sunday lunch in the hotel restaurant is a must its under the new rule of Raymond blanc delish food and attentive service,very good spicy bloody mary too.

Room Tip: I think all rooms have full double glazing I slept like a baby and heard no noise we had a room faci...
See more room tips
  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alexandsalvador
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 7 November 2012
Glad you had a good time! Hope we see you again.

Kind regards, Karen Bassett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Bath hotels
0.3 mi away
The Abbey Hotel
The Abbey Hotel
#16 of 31 in Bath
1,380 reviews
0.4 mi away
Villa at Henrietta Park
0.8 mi away
Macdonald Bath Spa Hotel
Show Prices
Show Prices
Show Prices
0.2 mi away
Hilton Bath City
Hilton Bath City
#23 of 31 in Bath
2,763 reviews
1.8 mi away
Bailbrook House Hotel
0.4 mi away
The Royal Crescent Hotel & Spa
Show Prices
Show Prices
Show Prices

Been to Francis Hotel Bath - MGallery by Sofitel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Francis Hotel Bath - MGallery by Sofitel

Property: Francis Hotel Bath - MGallery by Sofitel
Address: Queen Square, Bath BA1 2HH, England
Phone Number:
Region: United Kingdom > England > Somerset > Bath
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#10 Luxury Hotel in Bath
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Francis Hotel Bath - MGallery by Sofitel 4*
Number of rooms: 98
Official Description (provided by the hotel):
In the heart of the historic city of Bath, this historic Regency style 4 star townhouse hotel, a member of the MGallery collection boasts 98 individually designed bedrooms, many with four poster beds and views over the city. Our stylish bar and lounge offers a haven of tranquility after a day exploring the many attractions of this world heritage city. Enjoy dining in Brasserie Blanc which adjoins the hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Priceline, Hotels.com, TripOnline SA, Ebookers, TravelUp, 5viajes2012 S.L., getaroom.com, HotelQuickly, Evoline ltd and Cancelon so you can book your Francis Hotel Bath - MGallery by Sofitel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Accor Francis Bath
Bath Francis Hotel
Mercure Bath
Francis Hotel Bath

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing