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“lovely stay”

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Francis Hotel Bath - MGallery by Sofitel
Ranked #17 of 34 Hotels in Bath
Certificate of Excellence
Reviewed 14 January 2013

We stayed here after christmass and for the new year great re furb only one problem was check in, i booked a double room and requested either a sofa bed or z bed for our son , check in was meant to be 2pm we arrived at 1.45 and we parked the car we told reception we would return in a hour to check in when we did our room was not ready till neary 4pm and we were shown to a twin room with a sofa bed,when i went down to reception to explain i was told that other rooms were not available. i had offered to up grade and pay extra still no chance my wife and i decide to stay the night and check out and not stay for the full lengh of our trip when i notified reception a different receptionist quickly showwed us to another room. the rest of oyr stay was fantastic the staff great and the whole ambience amazing

  • Stayed: December 2012, travelled with family
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Thank FoodtasterFoodtaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded 1 February 2013

Thank you for your review following your stay after Christmas. I am very sorry that we weren’t initially able to accommodate you in the room you had requested; I am pleased that the Receptionist was able to find an alternative room for the second day of your stay. We always state that the check in time is from 2.00pm and is dependent on the time the previous occupants leave; generally at the weekend guests will leave it until 12.00 noon to check out and then the rooms are cleaned as quickly as possible. I am delighted that you had an enjoyable stay and found the ambience to be amazing. I do hope we have the opportunity to welcome you back to the Francis soon.
Kind regards - John Willcock

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2,069 - 2,075 of 2,362 reviews

Reviewed 14 January 2013

This was a perfectly located hotel in Bath. The room was on the small side, but it was very tastefully decorated and very clean. The desk staff was welcoming. The Roman Bath House, the Jane Austen Centre, The Royal Crescent, The Circus, shopping, dining... are just steps away from this property. This hotel was a little pricey, but it was worth it for location alone!

  • Stayed: December 2012, travelled as a couple
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Thank Summer W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded 15 January 2013

We are lucky to be so well located for all the local attractions. I hope you come back soon to explore some more.

Kind regards
John Willcock

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Reviewed 9 January 2013

This hotel is one of the good ones. It has been refurbished to high standard. The rooms are warm and new. I have noticed materials used in refurbishment made in the UK
The hotel is in the city centre, which is handy for sight seeing.
Staff provide very good service.
Breakfast was of high quality and high service standard. I would come back indeed.
We have travelled for a week end as a couple.

Room Tip: Front rooms have good view but you can hear traffic noise Back rooms don't have such a good vie...
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  • Stayed: January 2013, travelled as a couple
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Thank Elena R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded 15 January 2013

Thank you for your feedback and recommendation. See you on your next trip.

Kind regards
John Willcock

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Reviewed 7 January 2013

We decided to try the Francis post refurbishment, it looked funky and bright. We were not disappointed. The decor is something you either like or not. Fantastic location 100 m seemingly from almost everything. Luckily they have parking behind the hotel which you have to pay for, but it's better than the alternative of no parking.
We had a issue with the safe and a hook falling off in the bathroom. The hotel upgraded the room immediately, which was superb and made the weekend even better.
The pillows and mattresses are superb.

  • Stayed: January 2013, travelled as a couple
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3  Thank AKS1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded 15 January 2013

Thank you for taking the time to write a review. I am delighted that you enjoyed your stay with us and look forward to welcoming you back soon.

Kind regards
John Willcock

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Reviewed 6 January 2013

Just returned from a very enjoyable stay at The Francis Hotel. We could not fault the hotel; its staff were all pleasant and helpful, the room (at the front) had a lovely view of the square, was comfortable and well appointed and not noisy, and the breakfast was particularly good - nice to have the hot food freshly cooked and a plentiful buffet with lots of fresh fruit, fruit compotes and smoothies, as well as the usual pastries etc. The hotel is well situated, within a short walk of all the sights, shops, bars and restaurants. We would recommend it and will return.
One small problem was that we telephoned the hotel on their Bath number to make our booking and were automatically put through to an Indian call centre at a charge of 10p a minute! Communication was difficult and they did not seem to understand our request for a particular room. We feel this service lets down an otherwise exemplary hotel. Having booked with the call centre we did then email the hotel with our requests which we were pleased to find on arrival were granted.

  • Stayed: January 2013, travelled as a couple
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Thank cat063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded 15 January 2013

Thank you for your kind comments and compliments about your stay at the Francis Hotel.

I am sorry that you had concerns when you were making the booking prior to your stay. Our in-house reservation team work from 8.00am until 6.30pm during the week. Should you call during this time or at the weekend and the line is busy it is automatically directed to our Central Reservations Team. I am very sorry that this was not as helpful as it perhaps could have been and I have passed on your concerns. I am pleased to see that your requests were carried out on your arrival.

Kind regards
John Willcock

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Reviewed 3 January 2013

Positives: Great bed and pillows. Great location in the city centre (although Bath is so tiny, you are never going to be far away). Nice decor.

Negatives: extra £15 to use the car park is cheeky (and you can't stay beyond 2pm the day you leave - we had to move our car to a public car park to avoid paying another £3 per hour in the hotel car park). A little bit expensive overall - we didn't eat or drink in the hotel because there are much cheaper places to eat round the corner. The light shade above the bed was full of dust and the drinks tray was unclean.

  • Stayed: January 2013, travelled as a couple
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Thank mejulie69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded 15 January 2013

Thank you for your feedback following your stay. I am pleased that you liked the bedding and décor in the Hotel.
Parking in Bath is a premium and we try to use our limited car park at the rear of the Hotel to the best advantage for the convenience of our guests, which at weekends, can be challenging.
I am very sorry that some areas in the room were not satisfactorily cleaned. This is an area that we are currently focussing on and I am confident that concerns such as this will not be a problem again.
Kind regards
John Willcock

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Reviewed 3 January 2013

My partner and I stayed at this hotel after having a great experience at hotel muse in Bangkok which is another M series hotel. None the less we were equally satisfied with the quality of the room, amenities and fixtures. The room was spacious for an entry level room located on the ground floor however was quiet, light and a great size.
The bed was extremely comfortable, breakfast had a great selection and had an early check in and late check out.

We would stay here again without hesitation

Stayed: December 2012, travelled as a couple
Thank Pepe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, Interim General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded 8 January 2013

I am delighted that you enjoyed your stay at the Francis after spending time at the Hotel Muse in Bangkok. It looks wonderful! I do hope we will see you again when you are next in Bath.

Kind regards - Nicholas Bees

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Additional Information about Francis Hotel Bath - MGallery by Sofitel

Address: Queen Square, Bath BA1 2HH, England
Phone Number:
Region: United Kingdom > England > Somerset > Bath
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#12 Luxury Hotel in Bath
Price Range: £94 - £208 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Francis Hotel Bath - MGallery by Sofitel 4*
Number of rooms: 98
Official Description (provided by the hotel):
In the heart of the historic city of Bath, this historic Regency style 4 star townhouse hotel, a member of the MGallery collection boasts 98 individually designed bedrooms, many with four poster beds and views over the city. Our stylish bar and lounge offers a haven of tranquility after a day exploring the many attractions of this world heritage city. Enjoy dining in Brasserie Blanc which adjoins the hotel. ... more   less 
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Also Known As:
Accor Francis Bath
Bath Francis Hotel
Mercure Bath
Francis Hotel Bath

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