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“great location... but no bath!”

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Francis Hotel Bath - MGallery by Sofitel
Ranked #15 of 35 Hotels in Bath
Certificate of Excellence
London, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“great location... but no bath!”
4 of 5 bubbles Reviewed 8 November 2013

Really nice hotel, my room had no bath, which I really dislike in a hotel. But otherwise, great location, lovely staff and very helpful.
I would stay here again tomorrow! Breakfast was great - lots of selection and an a la carte menu as well as the buffet. They also had option for specific dietary requirements.

Room Tip: Ask for a quiet room as the front of the hotel you can hear traffic/people out drinking!
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ranchale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 12 November 2013
Thank you for your review. I am sorry we were unable to accommodate you in a room with a bath. Should you return to the Francis, which I do hope you will, please request a bath when you make the booking and we will do our best to accommodate you .
Kind regards - John Willcock
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,101 reviews from our community

Traveller rating
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    678
    198
    67
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288
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102
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (499)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Manchester, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 8 November 2013

The bed was a good size and very comfortable and we slept very well. The room was very tidy and airy with high ceilings. Location was great, 5 mins walk from SPA, close to restaurants and shops. Reasonably quite area. Staff were professional and hotel in general was very well looked after. Would definitely stay there again next time in Bath.

Room Tip: Rooms on the front are a bit noisier with road right in front. Quieter if you get higher up room.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alex D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 12 November 2013
Thank you for sending in such a constructive review. I look forward to welcoming you back to the Francis.
Kind regards - John Willcock
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Builth Wells, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 7 November 2013

Very nice 4 star in centre of Bath tastefully decorated and very clean. Excellent breakfast and very friendly staff.Would recommend to friends as a good location and nice character hotel.Hotel has a carpark but £15 per night.

Room Tip: We had a classic room which was really nice and quiet even though it was in the front of hotel.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank builthboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 12 November 2013
Thank you so much for your recommendations it is always a great boost to morale.
Kind regards - John Willcock
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 November 2013

this recently renovated hotel is ideally placed for our visit, being very close to the main shopping street. The service we received from the staff was excellent, right from booking the hotel on the phone. I am a wheelchair user and they offered to reserve us a place in their car park. This was greatly appreciated, as the car park was otherwise full when we arrived. This quality of service continued throughout our stay and their assistance was always given happily. They are also good at recommending and booking some good restaurants nearby. The Francis Hotel certainly added to the pleasures of our recent stay in Bath, We will certainly stay there next time we visit.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 360Wheely
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 12 November 2013
I am delighted you enjoyed your stay at the Francis Hotel and in the beautiful city of Bath; I very much hope we see you again soon.
Kind regards - John Willcock
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surfers Paradise, Australia
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 3 November 2013

We stayed at the Francis 2 weekends in a row (separated by a short drive holiday to Wales). Sensational location in easy walking distance to the old town, restaurants and bars. Very friendly staff and very clean, modern (if a little small) rooms. Seems all rooms are different interior designs which adds to the surprise and intrigue. Highly recommend this hotel. Very reasonable price given location and condition.

Room Tip: The ground floor rooms have he best sound proofing. Upper level room walls are a bit thin.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fotosnapper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 12 November 2013
Thank you for your great review. Do come back again soon!
Kind regards – John Willcock
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
130 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 3 November 2013

Reception staff in this town centre hotel were charming and helpful. The public rooms are comfortable and well appointed and there is a linking door to the Brasserie Blanc Restaurant which is in the building. The location makes it an easy stroll to all the visitor attractions and is excellently placed for the shopping area.

Our room was smallish but very comfortable. The bed was one of the most comfortable I have ever had in an hotel. The fixtures and fittings were all very high quality and chosen with taste.

One down side to the overall experience that causes me to mark this hotel down to very good from excellent was the breakfast. As is usual in hotels today it is a buffet breakfast but with the addition of some items that you can order from a menu. Both mornings that we were there the buffet looked like it had been attacked by the proverbial plague of locusts and the staff were very slow to replenish. We also waited over twenty minutes to get a pot of coffee and some toast. I had to ask for this, toast was cold and the omelette we had ordered arrived even after the coffee. At £20 for breakfast the hotel desperately need to improve this.

Apart from that it is a lovely hotel. The modern 'Georgian' prints are also fun.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Selgris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 12 November 2013
Thank you for taking the time to write a review about your recent visit. I’m delighted you enjoyed your stay and we have noted your comments about the buffet which we have since addressed.
Kind regards – John Willcock
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Francis Hotel Bath - MGallery by Sofitel

Property: Francis Hotel Bath - MGallery by Sofitel
Address: Queen Square, Bath BA1 2HH, England
Phone Number:
Region: United Kingdom > England > Somerset > Bath
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#11 Luxury Hotel in Bath
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Francis Hotel Bath - MGallery by Sofitel 4*
Number of rooms: 98
Official Description (provided by the hotel):
In the heart of the historic city of Bath, this historic Regency style 4 star townhouse hotel, a member of the MGallery collection boasts 98 individually designed bedrooms, many with four poster beds and views over the city. Our stylish bar and lounge offers a haven of tranquility after a day exploring the many attractions of this world heritage city. Enjoy dining in Brasserie Blanc which adjoins the hotel. ... more   less 
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Also Known As:
Accor Francis Bath
Mercure Bath
Bath Francis Hotel
Francis Hotel Bath

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