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“A very nice place to stay in the heart of Bath”

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Francis Hotel Bath - MGallery by Sofitel
Ranked #15 of 34 Hotels in Bath
Certificate of Excellence
london
Level Contributor
68 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“A very nice place to stay in the heart of Bath”
Reviewed 9 November 2013

Stayed only for one night but made the most of it. In the heart of Bath with parking and that in itself means it will be my first choice next time I return. In addition, very pleasant and helpful staff, interesting décor, very good standard of rooms and cleanliness (224 was a great superior room) with a Nespresso machine, means it ticked all the right boxes for my husband and I. But why should it get 5 stars? Because of the very generous and well cooked breakfast, served till 10 on the weekdays and check out was not till noon.

Room Tip: 224 is right at the end of the corridor with double aspect and a bath with a great shower. You can...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smc2807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 12 November 2013
Thank you so much for the 5 stars! It is appreciated by all and we very much hope that we see you again soon.
Kind regards - John Willcock
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,153 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
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Somerset
Level Contributor
71 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 9 November 2013

Oh, I really struck lucky with this! Firstly, they had a special offer on their website, 3 nights for the price of 2, so only spent £298 for a superior double which for Bath at a high end hotel is pretty fantastic. Secondly, the hotel itself is truly lovely, adapted from a terrace of Georgian houses on Queen's Square, and manages to combine the grace of that period with a clean, bold contemporary feel. Having had a recent refurb, everything felt pristine! Our room was lovely, a modern extension to the terrace, but built in character, on what was originally a garden of one of the houses. I just loved the design - bold uses of colour, black and white, and the bed was wonderful. Bathroom, albeit a bit small, was also fabulous, with a great walk in rainfall type shower, huge fluffy towels and good toiletries. Oh, and a demisting mirror. The location couldn't be more perfect - Bath City Centre is small anyway, but Queen's Square is slap bang in the middle. Best of all (if that is possible) was the service. Never really come across such excellent customer service in this country before, from being greeted by the porter/doorman/security person each time we came in or left, to the really nice receptionist, and the brilliant housekeeping. We were tired on our last day and needed to put our feet up in the afternoon, so put a Do Not Disturb sign on the door. Housekeeping put a letter under the door saying that they had left us alone as requested, but if we wanted our room serviced after 5pm, that would be no problem at all. I was impressed! This probably would be a bit out of my usual league had I paid full price, but worth far more than the price I paid. Thank you Francis!

Room Tip: Didn't see inside any of the period rooms, but going for the Garden rooms is a good idea - perio...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luckywomanSomerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 12 November 2013
Thank you for posting your thoughts here. It is always good to check our website for any special offers coming up. I do hope we see you again soon.
Kind regards - John Willcock
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 November 2013

Really nice hotel, my room had no bath, which I really dislike in a hotel. But otherwise, great location, lovely staff and very helpful.
I would stay here again tomorrow! Breakfast was great - lots of selection and an a la carte menu as well as the buffet. They also had option for specific dietary requirements.

Room Tip: Ask for a quiet room as the front of the hotel you can hear traffic/people out drinking!
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank ranchale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 12 November 2013
Thank you for your review. I am sorry we were unable to accommodate you in a room with a bath. Should you return to the Francis, which I do hope you will, please request a bath when you make the booking and we will do our best to accommodate you .
Kind regards - John Willcock
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Manchester, United Kingdom
2 reviews
Reviewed 8 November 2013

The bed was a good size and very comfortable and we slept very well. The room was very tidy and airy with high ceilings. Location was great, 5 mins walk from SPA, close to restaurants and shops. Reasonably quite area. Staff were professional and hotel in general was very well looked after. Would definitely stay there again next time in Bath.

Room Tip: Rooms on the front are a bit noisier with road right in front. Quieter if you get higher up room.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Alex D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 12 November 2013
Thank you for sending in such a constructive review. I look forward to welcoming you back to the Francis.
Kind regards - John Willcock
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Builth Wells, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 November 2013

Very nice 4 star in centre of Bath tastefully decorated and very clean. Excellent breakfast and very friendly staff.Would recommend to friends as a good location and nice character hotel.Hotel has a carpark but £15 per night.

Room Tip: We had a classic room which was really nice and quiet even though it was in the front of hotel.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank builthboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 12 November 2013
Thank you so much for your recommendations it is always a great boost to morale.
Kind regards - John Willcock
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 November 2013

this recently renovated hotel is ideally placed for our visit, being very close to the main shopping street. The service we received from the staff was excellent, right from booking the hotel on the phone. I am a wheelchair user and they offered to reserve us a place in their car park. This was greatly appreciated, as the car park was otherwise full when we arrived. This quality of service continued throughout our stay and their assistance was always given happily. They are also good at recommending and booking some good restaurants nearby. The Francis Hotel certainly added to the pleasures of our recent stay in Bath, We will certainly stay there next time we visit.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 360Wheely
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 12 November 2013
I am delighted you enjoyed your stay at the Francis Hotel and in the beautiful city of Bath; I very much hope we see you again soon.
Kind regards - John Willcock
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Francis Hotel Bath - MGallery by Sofitel

Property: Francis Hotel Bath - MGallery by Sofitel
Address: Queen Square, Bath BA1 2HH, England
Phone Number:
Region: United Kingdom > England > Somerset > Bath
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#11 Luxury Hotel in Bath
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Francis Hotel Bath - MGallery by Sofitel 4*
Number of rooms: 98
Official Description (provided by the hotel):
In the heart of the historic city of Bath, this historic Regency style 4 star townhouse hotel, a member of the MGallery collection boasts 98 individually designed bedrooms, many with four poster beds and views over the city. Our stylish bar and lounge offers a haven of tranquility after a day exploring the many attractions of this world heritage city. Enjoy dining in Brasserie Blanc which adjoins the hotel. ... more   less 
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Also Known As:
Accor Francis Bath
Bath Francis Hotel
Mercure Bath
Francis Hotel Bath

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