our family have been coming here for the last few years when karen was the gm!we lover the francis and return each year.sadly things have changed for the worst!dont get me wrong the refurbishment is amazing,but what really let us down was the sloppy inexperienced service!on arrival reception was lovely all smiles and very friendly..on our breakfast visit things were not very organized and things were messy!had to wait around about 45minutes for our cooked breakfast to arrive and when it did order was undercooked and wrong!bath is a lovely city and there are many a good places around!now the reason we wont return and are disgusted is the service in bar/lounge!apon been greated by an american waiter he was lovely at first.afternoon tea was tremendous and was quite alot for us!we only had enough to pay for it and couldnt include a service charge at the time!on explaning this to the american jason i think,got a sudden change in facial expression and was spoken to rudely after!i left it at that.coming back later that evening he clearly recognised us and were made to wait for service and was spoken to like garbage and in a tone that was condescending shouldnt be used in front of PAYING GUESTS! we did tip this time and he was then full of smiles!on the 2nd breakfast we spoke to our lovely waiteress and explained what had happened!she said he speaks like that to everyone and many a staff had left because of him,swhe herself was made to feel worthless and cry before!left it at that and didnt think much of it again!went back to bar with my husband and was told couldnt get coffee after 9.30 by the disgraceful american!left vbar for a cigarette out back and low and behold he was drinking a pint and smoking in garden!im disgusted by this and shall not be returning!as soon as u cant afford a £1 tip be prepared to take the brunt of a shallow individual who clearly only has money on the brain!we will try the bath spa in future.
- Official Description (provided by the hotel):
- In the heart of the historic city of Bath, this historic Regency style 4 star townhouse hotel, a member of the MGallery collection boasts 98 individually designed bedrooms, many with four poster beds and views over the city. Our stylish bar and lounge offers a haven of tranquility after a day exploring the many attractions of this world heritage city. Enjoy dining in Brasserie Blanc which adjoins the hotel. ... more less
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- Also Known As:
- Accor Francis Bath
- Bath Francis Hotel
- Mercure Bath
- Francis Hotel Bath