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“Lovely hotel, fairly expensive. ”

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Francis Hotel Bath - MGallery by Sofitel
Ranked #14 of 31 Hotels in Bath
Certificate of Excellence
Level 5 Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Lovely hotel, fairly expensive. ”
Reviewed 16 March 2014 via mobile

Beautifully decorated hotel made of town houses knocked together and managed to get a fairly last minute deal at £130 a night vs the normal £190. I felt this offered fairly good value for money but the breakfast and extras are expensive at £15 per night parking and £20 each for breakfast. The bar staff were disappointing not knowing how to make some common cocktails and doing some wrongly but on the whole a good weekend away with plenty to do in Bath. Would have rated very good as hotel great but knocked down on the basis of extras cost and normal night rate increasing expectation.

Stayed March 2014, travelled as a couple
Helpful?
Thank Charlikus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, Operations Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 21 March 2014
Thank you for sending in a review following your stay with us. Parking is at a premium in Bath and we are fortunate to be able to offer guests the convenience of parking at the Hotel on a first come first served basis. We are also very close to the council run car park, which has over 1000 spaces, should we be full. I am pleased that you had a good weekend and we have noted your comments regarding the cocktails, which we are looking in to.
Kind regards – Pash Naidoo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,179 reviews from our community

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Rating summary
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northwich
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 March 2014

This was a last minute trip for my partners Birthday. I do not always expect too much when I go to a uk city but was pleasantly suprised by this hotel. Staff were lovely and friendly, receiption was bright and fresh and the room was exceptional. When we checked in mentioned that it was a Birthday celebration and even received a small box of goodies and a lovely birthday wish. What a nice touch and thanks for making us feel so welcome. I would highly reccomend this hotel and may even come back in July for my Birthday.

Room Tip: If you see a special offer on this hotel, then just phone them direct.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, Operations Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 21 March 2014
It would be wonderful if you we had the opportunity to welcome you back in July! Thank you very much for your recommendations.
Kind regards – Pash Naidoo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penzance, United Kingdom
Level 6 Contributor
156 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 15 March 2014 via mobile

Lovely hotel with lots of friendly staff all willing to help. Our room was up graded to a feature room which was lovely with huge comfy bed. Nothing was too much trouble even though we ordered afternoon tea a bit late, it was all laid up beautifully for us. Probably the best service we have experienced in an English hotel. Well done - we will certainly be back.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank CORNISHGIRLXX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, Operations Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 21 March 2014
Thank you for your kind words; they are very much appreciated by all. We would be delighted to see you again soon.
Kind regards – Pash Naidoo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Level 4 Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 March 2014

Last Christmas holiday we went to Bath with family and stayed at the Francis Hotel for 1 week.
It is a nice hotel with nice classic design of the room. The best thing is the location of the hotel which makes very convenient as tourist to stay, almost every must to see place is within the walking distance. The hotel has outdoor parking place but it is not large enough many times we need to park our car outside in front of the hotel. The staff is quite helpful, it was snowing and when we asked staff to borrow the snow remover, not only we may borrow but the nice staff even clean the car windows for us!!! The breakfast was good, only one remark, they didnt change the menu for the enitire week, so at the end we were a bit bored.
We will stay at the same hotel if we go to Bath again, a hotel we could recommend to others.

Room Tip: We were fortuante to have our room updated, you could ask staff for their recommendation when bookin...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank G L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, Operations Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 21 March 2014
Thank you for your kind comments they are very much appreciated by the Team. We look forward to seeing you again at Francis Hotel Bath.
Kind regards – Pash Naidoo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sussex
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 March 2014

Great hotel, I don’t know what you call a collection of hotel staff (a menagerie sounds good!!) but the reception is full of them all keen to assist in every way. Very comfortable beds and decent décor, with clean and tidy surroundings, just what you need from a hotel.
Many things in life only really come to “light” when things go wrong, which unfortunately due to a leaking pipe it did. But it was rectified in a professional and amicable way, and even with our slightly frustrating cold water situation, the way in which it was handled gave me faith that I would choose this hotel again in the future

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlanCSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, Operations Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 21 March 2014
The Front Office Team are delighted to be described as a ‘menagerie’! It is great to see that you had a good stay with us in spite of the unforeseen problem with the water. Do come back again soon.
Kind regards – Pash Naidoo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level 6 Contributor
247 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 7 March 2014

My fiance and I traveled to Bath to do a bit of sightseeing and visiting friends and family in surrounding towns. Immediately upon entering the hotel we were struck by it's classic style. From the moment we checked in, the service was exemplary. Everyone from the front desk to the breakfast staff were warm and welcoming and interested in making our stay as nice as possible. the room was clean, comfortable and well appointed. The hotel is located in the center of the downtown area within a 15 minute walk of dozens of restaurants, if you choose to eat outside the hotel, which has a great eatery of it's own! We will be returning to Bath again in the very near future and I can't imagine staying anywhere other than the Francis!

Room Tip: Get a room overlooking "Queen's Square" in front of the hotel. It's a lovely view.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, Operations Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 21 March 2014
I do hope we get the opportunity to welcome you back very soon. Thank you very much for posting all your positive thoughts on here.
Kind regards – Pash Naidoo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 March 2014

The overall appearance of the hotel is very very nice it's been recently renovated and the room we booked was clean a good size and the bathroom was lovely! Its a Georgian Style hotel quite eccentric. Has a lovely picture of the Roman baths in the shower so it was as if you were in the baths themselves.
The hotels appearance is quite eccentric but keeping with the Georgian style of Bath making it fit in well.
The location of the hotel is very central we were within walking distance from literally everywhere, which is great.
The staff are very friendly willing to help with anything. We stored our bags when we first arrived and when we checked in later in the day the bags had been taken to the room for us.
Breakfast was very good a small selection on a menu and also a buffet, continental breakfast was available. We sampled both the continental and the menu both were very nice.

Tip: worth getting down to breakfast a little early as it gets quite busy around 9ish

Service at breakfast on the second day was a little slower and a little disorganised we had to ask for tea and toast to find out where it got to be seen at the hotel was quite busy .
Would gladly stay there again.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShannonPage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, Operations Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 21 March 2014
Thank you for taking the time to send in a review following your stay. I am delighted you had an enjoyable stay and hope you don’t leave it too long before you return to The Francis.
Kind regards – Pash Naidoo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Francis Hotel Bath - MGallery by Sofitel

Property: Francis Hotel Bath - MGallery by Sofitel
Address: Queen Square, Bath BA1 2HH, England
Phone Number:
Region: United Kingdom > England > Somerset > Bath
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#10 Luxury Hotel in Bath
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Francis Hotel Bath - MGallery by Sofitel 4*
Number of rooms: 98
Official Description (provided by the hotel):
In the heart of the historic city of Bath, this historic Regency style 4 star townhouse hotel, a member of the MGallery collection boasts 98 individually designed bedrooms, many with four poster beds and views over the city. Our stylish bar and lounge offers a haven of tranquility after a day exploring the many attractions of this world heritage city. Enjoy dining in Brasserie Blanc which adjoins the hotel. ... more   less 
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Also Known As:
Accor Francis Bath
Bath Francis Hotel
Mercure Bath
Francis Hotel Bath

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