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“Perfect stay” 5 of 5 bubbles
Review of Francis Hotel Bath - MGallery by Sofitel

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Francis Hotel Bath - MGallery by Sofitel
Ranked #14 of 34 Hotels in Bath
Certificate of Excellence
London
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Perfect stay”
5 of 5 bubbles Reviewed 18 March 2014

I spent two nights in this hotel recently and I was incredibly impressed with the hotel, accommodation and the staff. I thought the hotel had the perfect mix of traditional architecture and contemporary interior design. I tend to also judge a hotel by its breakfast and I would go back to stay for the full English alone! In summary, I would highly recommend a stay. Its centrally located and reasonably priced for the high quality service and accommodation offered.

  • Stayed March 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Nic L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, Operations Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 21 March 2014
We appreciate you taking the time to send in a review following your recent stay with us. It is great to see that you had a good time and hope it won’t be too long before you return.
Kind regards - Pash Naidoo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,077 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (496)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
73 reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 17 March 2014

Expensive for what you get, even though it's Bath.
We thought the check-in process was efficient and friendly. The room was small but well equipped. Surprised to see the bathroom was smaller than my one back home (and I live in the middle of London!) but loved the rain shower. The bed wasn't well made, but as we were about to go to sleep we hardly wanted to have someone enter our room to remake it so we just fixed it up ourselves. There was also a small stain on the flat sheet. There was some noise from next door (opening and closing their door) and from upstairs (creaking of floorboards). The next day we enjoyed the buffet and a la carte breakfast, although service was a bit lacking.
They called me to say I was late checking out even though I had been given a late checkout for an hour later! And then on checking out.they charged us £2.50 for the paper they had offered us on check-in without mentioning any charge.This could have been better communicated.
Apart from the, I guess you could say 'minor', concerns above, the hotel is in a fantastic location and looks over the gorgeous square and the interiors are lovely, just a few teething issues during our stay.

  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank eaty0urheart0ut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, Operations Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 21 March 2014
Thank you for taking the time to write a review about your visit. I’m pleased you like the décor in the Hotel. It is inexcusable that the bed was not made properly and I apologise. I am also sorry that you were under the impression that the newspaper was complimentary; this is a service we offer, however, we will review how it is portrayed as we really don’t want to mislead. We do provide complimentary newspapers in both the Lounge and Breakfast rooms for our guests. I do hope we have the opportunity to welcome you back to the Francis for your next visit to Bath.
Kind regards – Pash Naidoo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
devon
Level Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 17 March 2014

4th visit in 16 months and continually faultless. beautiful building, great rooms and so central. staff all very friendly …. why stay anywhere else in bath??? will be making it a 5th visit soon i hope!

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sjc64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, Operations Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 21 March 2014
What a wonderful review – thank you very much for sending it in! We look forward to your 5th visit.
Kind regards – Pash Naidoo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 17 March 2014

I had a 2 night mid week stay in Bath and the hotel was superb. Everything was on the door step and the hotel was absolutely beautiful. The hotel had great design and the service was amazing. I will definitely be returning to the Francis.

  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ruthontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, Operations Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 21 March 2014
Thank you very much for your review – we are delighted that you enjoyed your visit. We look forward to welcoming you back to Francis Hotel Bath on your next visit.
Kind regards – Pash Naidoo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 16 March 2014 via mobile

Beautifully decorated hotel made of town houses knocked together and managed to get a fairly last minute deal at £130 a night vs the normal £190. I felt this offered fairly good value for money but the breakfast and extras are expensive at £15 per night parking and £20 each for breakfast. The bar staff were disappointing not knowing how to make some common cocktails and doing some wrongly but on the whole a good weekend away with plenty to do in Bath. Would have rated very good as hotel great but knocked down on the basis of extras cost and normal night rate increasing expectation.

Stayed March 2014, travelled as a couple
Helpful?
Thank Charlikus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, Operations Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 21 March 2014
Thank you for sending in a review following your stay with us. Parking is at a premium in Bath and we are fortunate to be able to offer guests the convenience of parking at the Hotel on a first come first served basis. We are also very close to the council run car park, which has over 1000 spaces, should we be full. I am pleased that you had a good weekend and we have noted your comments regarding the cocktails, which we are looking in to.
Kind regards – Pash Naidoo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
northwich
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 March 2014

This was a last minute trip for my partners Birthday. I do not always expect too much when I go to a uk city but was pleasantly suprised by this hotel. Staff were lovely and friendly, receiption was bright and fresh and the room was exceptional. When we checked in mentioned that it was a Birthday celebration and even received a small box of goodies and a lovely birthday wish. What a nice touch and thanks for making us feel so welcome. I would highly reccomend this hotel and may even come back in July for my Birthday.

Room Tip: If you see a special offer on this hotel, then just phone them direct.
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  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, Operations Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 21 March 2014
It would be wonderful if you we had the opportunity to welcome you back in July! Thank you very much for your recommendations.
Kind regards – Pash Naidoo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penzance, United Kingdom
Level Contributor
135 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed 15 March 2014 via mobile

Lovely hotel with lots of friendly staff all willing to help. Our room was up graded to a feature room which was lovely with huge comfy bed. Nothing was too much trouble even though we ordered afternoon tea a bit late, it was all laid up beautifully for us. Probably the best service we have experienced in an English hotel. Well done - we will certainly be back.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank CORNISHGIRLXX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, Operations Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review, 21 March 2014
Thank you for your kind words; they are very much appreciated by all. We would be delighted to see you again soon.
Kind regards – Pash Naidoo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Francis Hotel Bath - MGallery by Sofitel

Property: Francis Hotel Bath - MGallery by Sofitel
Address: Queen Square, Bath BA1 2HH, England
Phone Number:
Region: United Kingdom > England > Somerset > Bath
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#10 Luxury Hotel in Bath
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Francis Hotel Bath - MGallery by Sofitel 4*
Number of rooms: 98
Official Description (provided by the hotel):
In the heart of the historic city of Bath, this historic Regency style 4 star townhouse hotel, a member of the MGallery collection boasts 98 individually designed bedrooms, many with four poster beds and views over the city. Our stylish bar and lounge offers a haven of tranquility after a day exploring the many attractions of this world heritage city. Enjoy dining in Brasserie Blanc which adjoins the hotel. ... more   less 
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Also Known As:
Accor Francis Bath
Mercure Bath
Bath Francis Hotel
Francis Hotel Bath

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