I'm writing this review as myself and fiancé lie here in bed in the Francis hotel. We have stayed in a lot of lovely hotels 4 star 5 star and b&b's all over the country. The disappointment is that we stayed here last year with no faults, this year we have returned to pay double what we paid last year. " fair enough lovely hotel pay good money" ( over £200 a night to be a little precise). We will not be returning next year due to the poor standard of room we have been given "superior" ha ha mmmm if you like the view of the rear car park and the constant noise of a air conditioning unit from your window, along with rude night staff who think its acceptable to smoke in the bar toilets. Which is illegal and who wants there children breathing it. We rarely complain and understand businesses have errors or glitches like anything in life. But honestly this is not a good service or standard for this money. Think twice before booking unless you see the room in advance or don't expect great customer service. If your going to advertise as a premier or fine experience at least live up to people's expectations. False.
- Official Description (provided by the hotel):
- In the heart of the historic city of Bath, this historic Regency style 4 star townhouse hotel, a member of the MGallery collection boasts 98 individually designed bedrooms, many with four poster beds and views over the city. Our stylish bar and lounge offers a haven of tranquility after a day exploring the many attractions of this world heritage city. Enjoy dining in Brasserie Blanc which adjoins the hotel. ... more less
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- Also Known As:
- Accor Francis Bath
- Mercure Bath
- Bath Francis Hotel
- Francis Hotel Bath