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“Fabulous Stay”

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Francis Hotel Bath - MGallery by Sofitel
Ranked #14 of 31 Hotels in Bath
Certificate of Excellence
Reviewed 9 August 2014

Me and my husband stayed in this wonderful hotel for 4 days, and wow we was blown away everything was just perfect, couldn't fault a single thing. The hotel was spotless the room was lovely and the pillows were just heaven I even enquired where they purchased them from as I definitely wanted to invest in a couple for home. The hotel itself was in the perfect location everything was at hand for the shops, Roman baths, hop on tour bus, Jane Austen centre and the Circus, wouldn't hesitate to recommend this hotel to my family and friends for the perfect getaway break, will definitely be visiting again

Mr & mars lord.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank catherineBlackpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded 12 August 2014

We look forward to seeing you again and thank you very much for all your recommendations.
Kind regards - John Willcock

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Reviewed 9 August 2014 via mobile

We were very pleased with the location of the hotel and the grandeur, but we did have some problems with the room (the rain shower-head fell out of the ceiling) and although the general hotel staff were amazing, the Management were not as courteous as I'd expect from a hotel like this. Overall a good stay, the only negatives (apart from the attitude of the Managers when dealing with our complaint) was the noisy air conditioning/heating unit in the room and that there were a few over-sites on the cleanliness of the superior room we stayed in. If you want to stay in a Regency property this is the place - a wonderful location and a luxurious hotel. I would recommend it to anyone heading to Bath.

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Webb390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded 19 August 2014

Thank you for posting your thoughts following your stay in March. I was extremely sorry that you experienced a problem with the shower in the room; this was such a shame. Thank you very much for your recommendations.
Kind regards - John Willcock

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Reviewed 9 August 2014

Spent a night here, and it was a really nice place. Staff were very friendly and helpful, and our room was good, kind of classically designed, spotlessly clean. Layout of hotel is quirky as it comprises a number of old houses, which adds some charm. Breakfast was varied and good. The real plus is the location, which couldn't be better for central Bath. Parking was £15, but very convenient and not that much more than messing around with the public long stay nearby. Would happily stay here again.

Room Tip: Our room faced a side road and was quiet.
  • Stayed: June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Matti66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded 12 August 2014

It is great to see that you had a good time and enjoyed your stay with us. I hope it won’t be long before you return.
Kind regards
John Willcock

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Reviewed 8 August 2014

Staff couldn't have been more helpful even for our elderly members.
Meals were excellent.
Location was perfect.
Loved the lounges for us gathering around for tea.
I was in a group of 26 and everyone was so pleased.

Room Tip: Loved the view from the third floor.
  • Stayed: August 2014, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank Eleanor41003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded 12 August 2014

Thank you very much for taking the time to send in a review. I am delighted that you all had such a good time and hope you enjoyed your stay in the beautiful city of Bath.
Kind regards
John Willcock

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Reviewed 5 August 2014

Hi all,

I managed to get one of their Feature Rooms on a pretty good deal on a travel agent's website (much cheaper than their website- I ended up using the travel agent as the hotel wouldn't honour it's best rate guarantee despite my partner having a card with them).

The location is great - opposite Queen's Square - though this appears to be a route that many revellers take when walking home around 1am to 3am from some of the nightclubs and bars at the top of town. This did disturb out sleep as the Feature Room we had was on the third floor (from memory) and looking out over Queen's Square. Perhaps there could be slightly more sound proofing? Also, there was a wild bird exhibition that was being run in the morning with set up beginning about 4/5am which further disturbed our sleep with a number of vehicles arriving. Despite that, the view was great and we got some great people watching in whilst looking out over the wild bird festival.

There is car parking at the rear which was secure and very well situated. I think we paid £15 for car parking which seems good for overnight parking in a very congested city. I think that the signposting or directions to parking could have been slightly more explicit given that I had to jump out of the car whilst parked outside reception in order to find out that car parking was at the rear and down a side street.

We ordered extra towels to the room and these arrived very promptly which was great and with a smile. We also received a welcome box of chocolates which was yummy, and presume was due to my partner's card with the hotel chain.

Overall, the hotel is well situated which is a benefit although a few aspects for improvement mentioned above.

Room Tip: Feature rooms are great!
  • Stayed: June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded 8 August 2014

Thank you for taking the time to write a review following your stay. We always suggest to guests to pull up at the front of the Hotel before going to the car park so we can let them know if there are any spaces. I hope we have the opportunity to welcome you back at some time in the future.
Kind regards – John Willcock

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Reviewed 5 August 2014

I was very impressed by the warm greeting and the hotel decor which seemed to be a cross between W chic and Georgian history! (But it works very well!) I chose the hotel because of the location which was extremely central to the areas of historical interest and shops. The bar staff were very friendly and knowledgeable on cocktail mixes - will definitely stay again when next in the area.

  • Stayed: August 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank zoffany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded 6 August 2014

Thank you for the positive feedback. I’m delighted you had a good stay with us and we look forward to your next visit.
Kind regards – John Willcock

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Reviewed 5 August 2014

We were going to the theatre in Bath so decided to stay the night. We decided on the Francis Hotel as we saw it had Brasserie Blanc on site. What a great place. We arrived by car and the friendly guy at the front desk directed us to the on site car park behind the hotel.
Check in was smooth and our room at the front of the hotel was amazing, beautifully furnished, comfortable bed and spotlessly clean.
When we returned from the theatre in the evening we found our bed turned down, curtains drawn and water beside our bed.
Breakfast was superb. We were expecting continental but were provided with a buffet which included cereal, toast,pastries and a full cooked breafast which we both agreed was the tastiest we had ever had. Once again the service was first class.
If you are going to Bath this hotel is a no brainer. You will not be dissapointed.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank markPontypool_Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this reviewResponded 6 August 2014

What a wonderful review; thank you so much for the feedback. I hope we see you on your next theatre trip to Bath
Kind regards – John Willcock

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Francis Hotel Bath - MGallery by Sofitel

Address: Queen Square, Bath BA1 2HH, England
Phone Number:
Region: United Kingdom > England > Somerset > Bath
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#10 Luxury Hotel in Bath
Price Range: £112 - £260 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Francis Hotel Bath - MGallery by Sofitel 4*
Number of rooms: 98
Official Description (provided by the hotel):
In the heart of the historic city of Bath, this historic Regency style 4 star townhouse hotel, a member of the MGallery collection boasts 98 individually designed bedrooms, many with four poster beds and views over the city. Our stylish bar and lounge offers a haven of tranquility after a day exploring the many attractions of this world heritage city. Enjoy dining in Brasserie Blanc which adjoins the hotel. ... more   less 
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Also Known As:
Accor Francis Bath
Bath Francis Hotel
Mercure Bath
Francis Hotel Bath

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