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“Great location, but that's about it...”
2 of 5 bubbles Review of The Abbey Hotel

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The Abbey Hotel
Ranked #17 of 35 Hotels in Bath
Certificate of Excellence
New York City, New York
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great location, but that's about it...”
2 of 5 bubbles Reviewed 30 October 2013

Arrived to be assigned a tiny room and despite our request to move, nothing larger was offered. By tiny, I mean it was so small it had no dresser or closet - in fact it was a closet. Shower in tub also lacked any pressure... Our room was also insufferably hot but opening the window was not an option at night due to the two very loud pubs directly outside.
First night there we were also treated to a fire alarm at midnight with no explaination from management other than "false alarm".
The Abbey hotel is in a great location but beyond that, I'd suggest you look elsewhere.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bowsprint1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abbeyhoteloperations, Owner at The Abbey Hotel, responded to this review, 18 November 2013
Dear Bowsprint1

We appreciate your comments following your recent stay, due to the age of the building and its quirky lay out some of our rooms are on the smaller side and it is not always possible to facilitate a room move when the hotel is full. We can only apologise for the disruption caused by the fire alarm this is regrettable.

Since taking over the hotel we have begun a program of refurbishment that is on-going and will include renovation of the heating system and more air conditioning.

Once again thank you for your comments and we hope you enjoyed your visit to Bath.

Best Wishes

The Abbey Hotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,342 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (319)
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English first
Bristol, United Kingdom
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 30 October 2013

£198.00 for two nights seemed very reasonable but the room was very small and we were awakened at 6 a.m. both mornings by the kitchen ventilator just outside the window. The noise continued throughout the day so there was no chance of an afternoon rest.
Room was clean and bed comfortable but there was only one bedside light which made reading difficult.
OPeras were good, hotel very disappointing!

Room Tip: Check that your room is NOT near the ventilation system.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Phil_mary159
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leamington Spa
1 review
5 of 5 bubbles Reviewed 28 October 2013

A most enjoyable say indeed - the location was perfect- very close to all amenities in Bath - the room was large and comfortable - the staff uniformly polite..helpful and professional The breakfast was well excellent (apart from the toast which was very poor indeed!) and the service very prompt and pleasant. WE look forward to further visits to the Abbey Hotel and I would recommend it to others despite it being rather expensive

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 27 October 2013 via mobile

Nice position in Bath. Arrived without a booking on Saturday night and was told we were lucky. This was the last room! The price given was £210 with breakfast included, but no choice about the latter. The nice desk receptionist gave us a discount to £190 for the night. (The official visitor's guide we received at the Tourist Information office gives the price at £110 for a double!) I think this is a steep price for a small room on the first floor (rm 109) without aircon (it was stuffy) and old noisy plumbing. Not to mention the noise from Saturday night frivolities outside our window. The oldish shower had a complicated system of temp regulation and had low pressure. The toilet flush took forever to refill and was noisy. The bed was fine and the breakfast filling - though the full English breakfast could be presented with a little more flair without detracting from tradition! We were happy to find a place, but disappointed by the quality price rapport. Not up to good 3 star standards yet that we are used to in our EU travels.

Stayed October 2013, travelled as a couple
Helpful?
3 Thank Huon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 26 October 2013

On arrival to the room we found it quite small but this wasn't a big issue as we were only staying for one night, we decided to have a little nap as we had travelled to Bath by car and spent most of the day shopping so we were a little tired and thought we would catch 40 winks before getting ready and heading out. This wasn't the case we opened the window as the room was extremely warm and stuffy (even though the central heating wasn't on) as soon as our heads hit the pillow we were disturbed by what can only be described as hammer drilling and then all the dust was coming out into the room therefore we had to shut the window and suffer being warm. This drilling went on for at least a few hours.

At 6.00am we were the awoken by what we think of is the staff in the kitchen we assume getting ready for breakfast??

We went down to have breakfast at 8.00am the staff were very friendly and the breakfast was delicious, we then collected our bags and waited at reception to check out. We were then checked out by a lady who wasn't in uniform and no name badge (which I find quite odd for a Best Western) This lady was unfriendly and had no interest if we had a nice stay or had we far to travel, no interaction at all which was nothing like the receptionist who checked us in.

My friend then explained that we wanted to leave feedback i.e. the room was stuffy, the hammer drilling etc. This lady didn't say a word and didn't even apologise which I find quite disturbing.

I feel our trip to Bath was over shadowed by our stay at The Abbey Hotel and the price of £120.00 is just ridiculous.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wales1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 25 October 2013

Stayed for one night in a family room in March of this year. Amazed at its central location, which made it very easy to visit all the sites in town. The family room was in the basement, which is understandable and comfortable with a queen bed and two singles, but you definitely could hear people walking around above you. The breakfast was included and was a cooked one of choice from the a la carte menu - very nice. We had dinner in the hotel resaturant too, which was also pretty good.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BangkokDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pollock Pines, California
Level Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 24 October 2013

Our room was very clean and well equipped. I had requested a high rear facing room so we could barely hear the reveling on the street at night. There was no mini fridge but we were given ice from the hotel bar. The elevator is small. The location is perfect, several tourbuses pick up right in front. It faces the beautiful River Avon and the Parade Gardens Park. It's within walking distance of the Roman baths, the Royal Crescent, and museums.

Room Tip: Request a high rear facing room to avoid hearing street noise.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caltraveler50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abbeyhoteloperations, Manager at The Abbey Hotel, responded to this review, 25 October 2013
Thank you so much for your positive review on the site. We look forward to welcoming you should you return to Bath.
We would encourage all travellers to contact us in advance with any special requests.

Best regards

Richard Goodwin
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Abbey Hotel

Property: The Abbey Hotel
Address: North Parade, Bath BA1 1LF, England
Region: United Kingdom > England > Somerset > Bath
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#12 Luxury Hotel in Bath
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Abbey Hotel 4*
Number of rooms: 60
Official Description (provided by the hotel):
The Abbey Hotel is a privately-owned hotel in one of the best locations in Bath. Situated in North Parade, close to Bath Abbey, Pulteney Bridge, The Pump Rooms and the main shopping centre, it's the perfect base for exploring this glorious city, recognised as a World Heritage Site. The Abbey Hotel is also the ideal place to stay for rugby at Bath, and we are only minutes away from Bath Cricket Club and the Thermae Spa. Guided tour buses exploring the rest of Bath, including the Royal Crescent, Circus and Assembly Rooms, leave from outside the Hotel every 10 minutes. With 60 comfortable rooms, a lounge where you can enjoy coffee and drinks, and The Allium Brasserie selling drinks and meals throughout the day, the Hotel is a great place to unwind, whether you're here for business or pleasure. Watch the world go by from our pavement terrace over a cappuccino, light lunch or an early evening drink.Just opened: our brand new restaurant, The Allium Brasserie, created by our new former Michelin-starred Executive Head Chef, Chris Staines. It's set to become the most popular place to eat in the city. ... more   less 
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Also Known As:
Best Western Bath
Bath Best Western

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