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“Shame About the Painting”
Review of The Abbey Hotel

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The Abbey Hotel
Ranked #16 of 32 Hotels in Bath
Certificate of Excellence
Reviewed 14 November 2013

When we arrived we were greeted by a cheerful and helpful receptionist who got us checked in with the minimum of fuss. We were staying in the Francis Moore room in the basement. There was a lift down but it was extremely small, barely accommodating my friend and I and our small amount of luggage. The room as you would expect from a basement suite had little natural sunlight, but was large with pleany of lighting. All good so far, but when you started to examine more closely things were not a good as they could have been. There was a fan unit in the main room with a remote but no instructions as to its use. There was a standard lamp that could only be switched on and off at the wall socket. The wardrobe was really to small for a twin room; it was placed so close to the bed that it was not possible to open the right hand door fully. The two bedside lamps did not match. The interior of one of the cupboards in the dressing table had clearly not been dusted every day. Finally the large red abstract painting to the right of the door should not be hung in any guest room, it was not restful.
The bathroom was large and contained bath and shower. However a mixer shower really isn't good enough especially when the water pressure is low. The toilet bowl was too low and located too near the bath, thus it was akward to climb into and out of the shower. The extractor fan was too small resulting in a wet steamy bathroom after either of us showered. Finally there were some brown watermarks on the ceiling above the bath that should have been cleaned.
Breakfast was plentiful and tasty, served by attentive waiters and waitresses in a bright airy dining room.
This hotel gets so much right it sad to say some details are so wrong.

  • Stayed: November 2013, travelled with friends
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Thank Nigel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abbeyhoteloperations, Owner at The Abbey Hotel, responded to this reviewResponded 18 November 2013

Dear Nigel H

Thank you for your review following your recent stay, I am naturally sorry to hear that the room you had did not fully meet your expectations. We are only part way through our refurbishment of the hotel under our ownership and so not all rooms are finished, this week there is a delivery of further new furniture some of which is going into the room in which you stayed.

The water pressure situation is also currently being worked on and significant improvements will allow us to go on to refurbish the bathrooms in our next phase of work.

Delighted to hear you enjoyed breakfast and hope we can look forward to a return visit from you.

Best wishes

The Abbey Hotel Team

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1,099 - 1,105 of 1,461 reviews

Reviewed 14 November 2013

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Best Western GB
Thank Maureen B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
abbeyhoteloperations, Owner at The Abbey Hotel, responded to this reviewResponded 18 November 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 12 November 2013

great location. i expected the hotel and the room to be more spectacular, like the pictures online. can tell it's an old place but it's clean and nice. large rooms have a huge bed, makes you feel like you're melting. a bit noisy because of ventilation system and some technical staff who opened our door when we were in the room... good breakfast, didn't like the juices though. go for scrambled eggs and smoked salmon. yummy

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Best Western GB
Thank Iulia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abbeyhoteloperations, Owner at The Abbey Hotel, responded to this reviewResponded 18 November 2013

Dear Lulia L

Your review is very much appreciated thank you, delighted to hear how much you enjoyed breakfast too. If you do see a particular room on the website please do ask our reservation team if it is available for you at the time of booking.

We look forward to welcoming you back soon.

Best wishes

The Abbey Hotel Team

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Reviewed 11 November 2013

Stayed for a weekend Christmas shopping with a friend, very friendly staff and hotel was comfortable and clean, only criticism is that one member of the reception staff kept me waiting while she finished texting on her mobile phone before asking if she could assist.

  • Stayed: November 2013, travelled with friends
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Thank Southwalesvisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2013

The hotel is in a good location, literally less then 5 minutes from bath spa station, and theme bath spa. Stayed 2 nights with my boyfriend the service was good, very friendly and the hotel was nice also, its right in the middle of everything has me and my partner didn't drive up so the hotel located in the main city. We did a tour to Stonehenge also and the coach stops right outside our hotel, so the whole trip we didn't have to catch a cab everything right near. The only down hill I can think of is there a construction site opposite so early mornings u may hear them. Other than that I really enjoyed my stay and defo be back

  • Stayed: November 2013
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Thank Chrissybarratt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abbeyhoteloperations, Owner at The Abbey Hotel, responded to this reviewResponded 18 November 2013

Dear Chrissy

Thank you for your kind words, delighted that you enjoyed your stay and appreciated our great location that makes exploring Bath so easy! Please accept our apologies for the noise you experienced this building work will be completed next week.

Best Wishes

The Abbey Hotel Team

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Reviewed 10 November 2013

I had the pre concert dinner at the Abbey Hotel last Saturday and it was a great experience. The staff were charming and very helpful even though the hotel was clearly busy.
As a recently diagnosed coeliac, I am very anxious about eating our because even a tiny amount of gluten makes me very very ill. However, the waiter was very knowledgable, the menu, though short, offered me several safe choices and the food was delicious. Between the four of us we sampled most of the available options and each was well balanced and beautifully cooked. I was even offered gluten free bread.
A lovely start to the evening - thank you!

  • Stayed: November 2013, travelled with friends
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Thank GFGranny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abbeyhoteloperations, Owner at The Abbey Hotel, responded to this reviewResponded 11 November 2013

Dear GFGranny

Thank you for your feedback, we appreciate it is not always easy to be restricted to dietary guidelines especially when you want to go out and have some fun. We are delighted that our menu worked for you and that you had a great evening. The early supper menu runs every day so do come back and see us again.

The Allium Team

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Reviewed 10 November 2013

Our room was comfortable (although a bit hot without A/C in a heat wave) and very conveniently located. Parking was a challenge due to the limited number of spaces and the cost, but once that was handled, everything in Bath in within walking distance. The staff was friendly. There are many restaurants nearby. Street noise and seagulls disturbed our sleep, but I imagine that happens nearly everywhere in this town.

  • Stayed: July 2013, travelled as a couple
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Thank eliz375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abbeyhoteloperations, Owner at The Abbey Hotel, responded to this reviewResponded 11 November 2013

Dear Eliz375

Thank you for your review following your stay in the summer when we were enjoying a very unusual heat wave, I am sorry if the room temperature was a little hot but if we are lucky enough to enjoy a great summer next year we will certainly have this resolved.

Hope that we can welcome you back to Bath when you are next travelling in the UK.

Kind Regards

The Abbey Hotel Team

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Additional Information about The Abbey Hotel

Address: North Parade, Bath BA1 1LF, England
Region: United Kingdom > England > Somerset > Bath
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#1 Luxury Hotel in Bath
Price Range: £85 - £270 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Abbey Hotel 4*
Number of rooms: 60
Official Description (provided by the hotel):
The Abbey Hotel is a privately-owned hotel in one of the best locations in Bath. Situated in North Parade, close to Bath Abbey, Pulteney Bridge, The Pump Rooms and the main shopping centre, it's the perfect base for exploring this glorious city, recognised as a World Heritage Site. The Abbey Hotel is also the ideal place to stay for rugby at Bath, and we are only minutes away from Bath Cricket Club and the Thermae Spa. Guided tour buses exploring the rest of Bath, including the Royal Crescent, Circus and Assembly Rooms, leave from outside the Hotel every 10 minutes. With 60 comfortable rooms, a lounge where you can enjoy coffee and drinks, and The Allium Brasserie selling drinks and meals throughout the day, the Hotel is a great place to unwind, whether you're here for business or pleasure. Watch the world go by from our pavement terrace over a cappuccino, light lunch or an early evening drink.Just opened: our brand new restaurant, The Allium Brasserie, created by our new former Michelin-starred Executive Head Chef, Chris Staines. It's set to become the most popular place to eat in the city. ... more   less 
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Also Known As:
Best Western Bath
Bath Best Western

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