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Bailbrook Lodge
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Reviews (666)
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Reviewed 21 August 2013

After travelling all morning and spending the afternoon visiting the roman bath's we arrived at Bailbrook Lodge only to be told that even though they had our reservation for two rooms only one was available. In this day and age these type of errors are just not acceptable. Our reservation had been received, our deposit taken but sorry no room. Oh but our " sister hotel " has two rooms available perhaps you would like to stay there instead, and by the way even though you wanted on site parking they have none available but there is a public car park 600 metres away. Well guess what if I wanted to stay there I would have booked that instead and you can jam your hotel up your a#!*e. We did get our deposit back minus international transaction fees, thanks.

Stayed: July 2013, travelled with family
6  Thank Chris K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bailbrook_Lodge, General Manager at Bailbrook Lodge, responded to this reviewResponded 22 August 2013

Dear Guest,

I cannot apologise enough for our error. This was no fault of the online booking system but a totally human error where only one room was reserved for you instead of two rooms.

Our sister hotel was offered to you at the same rate which you declined. The Royal has limited parking facilities, however the car park we directed you to is only 200 metres from the Royal.

Bailbrook Lodge is one of very few accomadation providers in Bath that offers free car parking, others charge on average £12 per day.

We will ensure that every procedure is followed to the letter to ensure that this doesn't happen again,

Once again my sincere apologies,

Regards,

Justine Lewis, Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2013

Having planned a lovely 2 night 30th birthday celebration at this hotel booked in july attempted check in at 12.00 was understandably told too early to check in by male reception. Headed into bath and enjoyed a lovely walk round the sights and evening meal before heading back to hotel at 9pm.

At this point we were told they had no record of our booking but luckily had a room free for tonight no mention of this at 12.00. Very helpful female receptionist looked at our email booking confirmation and realised they had made a mistake. We stayed one night the room was comfortable, little outdated, very soft bed. Not great night sleep as realised we may have to go home early as they could not fit us in for 2nd night. Reception had promised to find us an alternative hotel by the morning.

Reception were helpful next morning but best option they could recommend was a £130 a night 2 star hotel with terrible reviews the other side of bath. As we booked Bailbrook lodge for a special occasion due to the 4 star rating and good reviews this was not a great alternative. Being put in this situation on the day of trying to find a hotel in August on a Saturday was ridiculous!

We ended up in a lovely hotel we found ourselves that was a realistic 4 star alternative next door but were left having to pay a £220 premium for 1 night as we booked on the day! Very luckily Bailbrook lodge did not charge us for the 1 night stay or we would have been going home!

I would not say don't stay here but not sure worth the £160 per night for our upgraded room they stated on the invoice. I think there outdated half online and half on paper booking system is likely to fail again so definitely phone to confirm booking!

Breakfast I think was ok but not very relaxing whilst trying to find a hotel ourself on a smart phone!

Room Tip: Check they have booked you a room!
  • Stayed: August 2013, travelled as a couple
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Thank KTravis_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bailbrook_Lodge, General Manager at Bailbrook Lodge, responded to this reviewResponded 22 August 2013

Dear Guest,

I am truly sorry that we made a mistake with your booking. Our booking system is very efficient and we very rarely suffer these problems.

Bailbrook House where you ended up staying is much more expensive than rooms here at Bailbrook Lodge, however not having charged you for the night that you stayed with us, we ensured that you were not "out of pocket" financially.

Bailbrook Lodge dates back to 1823 and the hotel has been refurbished with the expertise of an interior designer to a style in keeping with that period.

I am pleased that Jackie eventually found you a hotel that you felt satisfied with. Bath is always extremely busy at weekends.

Yours sincerely,

Justine Lewis
Manager
Bailbrook Lodge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2013

Have just returned from a short break in Bath, where we stayed at Bailbrook Lodge. The welcome we received when we arrived was very professional, being shown all the useful things that you need to know on arrival at any hotel. Our room was nice but small and at the back of the hotel, over looking the car park! Whilst this was not a problem, the 44 steps to the room were, suffering from knee trouble and still being a little overweight, I found the climb to our room exhausting, BUT this was not the hotels fault that we were put there, I should have mentioned my knees and back when booking!! There was an excellent choice for breakfast, both full English and Continental, our first breakfast was a little chaotic as there are not enough tables for two and everyone had arrived at the same time, we learnt though, get there before 9am!! Following days were great!!
The hotel may be outside the centre of Bath, but there is good bus service into the city centre, with bus stops only a short walk away, as there was a car park on site, we parked the car on our arrival and didn't use it again until we went home!
We would like to thank Edward for carrying our cases up four flights of stairs and for the advice re; getting the boat into Bath, Justine for the advice re; bus stops etc. Patrick the owner, with whom we had an in depth discussion on the correct way to eat a scone, jam or cream first, he agreed with us, jam then cream. Michelle the waitress who helped us that first morning and finally and by no means least, the lovely Jacqui who served us our cream tea and made our stay at Bailbrook an absolute pleasure. We will return!!

Room Tip: If you have bad knees or back problems, make sure you book a room on the ground or first floor!
  • Stayed: August 2013, travelled solo
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2  Thank Veronica D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2013

Stayed here for 2 nights. Easy access into Bath. Staff very welcoming.. Room delightful though a tad small... Breakfast superb...Everything you need in the room...Only downside for us was the slipper bath which for me was a little difficult to get in and out of but that was just me not the bath. Would have liked an alternative of a shower as well/a;so. Would stay again..

Room Tip: Ask for a shower if you are having difficulty getting in and out of a bath...There are also quite a few stairs to negotiate
  • Stayed: July 2013, travelled as a couple
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1  Thank JulieN40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2013

Thoroughly recommended for a short stay near Bath. Very Friendly and helpful staff, and a fantastic location (easy to find, and ideal for Bath as well as the many nearby sites and attractions). The building has a good mix of period character and modern convenience, and is kept very clean. Our room had a wonderful balcony view, a large comfortable double bed, and the en-suite bathroom was excellent and well equipped with a slipper bath. The breakfasts are also very good! We will be visiting again...

  • Stayed: July 2013, travelled as a couple
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2  Thank BarryCrump
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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