My husband reserved a room for us to stay here to celebrate my birthday weekend and we found it to be an excellent choice. The hotel was scrupulously clean, tastefully and warmly decorated and the staff were helpful and delightful. I found a card "for the birthday girl" upon my arrival which was a very nice touch and Sue could not have been more helpful and accommodating. She rescued my husband from a "cufflink emergency" by loaning him some lovely old family cufflinks and then when our car required a tow upon our departure, she was so kind in our moment of stress. She even brought me a birthday brownie complete with candle as we awaited the tow truck!
Everyone we encountered there was warm, genuine and helpful. The website doesn't do the place justice, really. Don't miss this wonderful hotel if you have a chance to visit Bath.More