The advance literature looked inviting and we happily anticipated our arrival at the house. I say house, because we would not call Tasburgh House a hotel but a large guest house.
On entering, we were greeted by a small swarm of flies in the reception area and had to fight our way through them to ring the bell to attract attention. When Antonia arrived, she was cheerful and welcoming, but didn’t seem to notice the flies! We wondered if the flies were house guests of Charlie the parrot whose cage was close by in the reception area!
We were given a tour of the facilities and then shown to our room – the Keats Room. This turned out to be a small attic room right at the top of the house, with two flights of stairs to negotiate. There is no lift as we were informed when the question was asked.
The room was very pleasant if a bit small, and the sloping ceilings called for some careful movement round the bed. The views were as promised and the house is in a very picturesque location.
Working on information contained in the brochure, we were looking forward to having one of the ‘simple home-prepared suppers served in the conservatory’ as we didn’t initially wish to go into Bath to eat. However, we were informed quite simply that the suppers were only served to groups of 6 or more. We were also told that breakfast was at 8.30am the next morning in spite of the room information folder stating 7.30am, which would have suited us as we were flying the next day.
We would certainly question the ‘hotel’ label for the house as it always been our understanding that the term implies the provision of meals. In this respect, we have previously enjoyed a stay at the Macdonald Bath Spa Hotel, closer to the city centre and costing not much more for a full service.
This left us travelling into Bath for a restaurant meal and on Susan’s advice, we booked a taxi with a firm which according to Susan, they had an arrangement. The taxi was some 15 minutes late and it was left for us to look out for its arrival. When the delay was mentioned, the driver merely said that traffic was bad, but made no effort to apologise for the wait. There was no sign of Susan or Toni as we left.
Needless to say, we did not make the return journey with the same company!
We left the next morning after a reasonable continental breakfast with mixed feelings about our stay. When five-star service is mentioned, we believe this is what Susan is trying to achieve, rather than a rating bestowed on Tasburgh by one of the hotel inspection bodies.
Our impression is that whilst Susan is giving a cheerful ‘front of house’ welcome, she would do well to pay more attention to the background detail that five-star service demands. In addition; we felt that Toni, rather skimpily dressed and with a tongue-stud, didn’t quite fit in with what we would expect in a five-star establishment.
On a final note, after being asked to pay an additional 60p for a 50p morning newspaper, it was somewhat embarrassing to have to wait while Susan foraged for small change, searching handbags etc. with the result that we left foregoing £1 in change to avoid any further embarrassment. It would have been better to wave the payment altogether if the management couldn’t run to a petty-cash float. Again, basic detail.
- Official Description (provided by the hotel):
- Perfectly situated, Tasburgh House offers idyllic countryside tranquility, with the liveliness of Bath just on it's doorstep. The five star Victorian Boutique Hotel boasts stunning accommodation and the views over the rolling Somerset hills are equally as magnificent. Guests can walk through the seven acres of beautiful gardens and terraces and access the canal tow path, leading into the Heritage City of Bath. Tasburgh House is the home of affordable luxury, where no request is too much for the friendly and welcoming staff. You arrive as a guest and leave as a friend. A light and seasonal supper menu is served daily. Evening meals can be taken in the restaurant or out on the terraces (weather permitting!) The hotel offers free WiFi, and stocks an impressive range of drinks to be enjoyed anywhere on the premises. Your stay at Tasburgh House is guaranteed to be a peaceful and memorable one. All rooms host extremely comfortable beds, powerful showers and luxurious towels. Staff are always on hand to offer advice, book taxis or recommend restaurants. Call direct for the best available rates. ... more less
- Reservation Options:
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- Also Known As:
- Tasburgh House Hotel Bath