Having read the recent reviews I would almost think that there were two Royal Hotels in the same location in Bath! The positives (for us) friendly helpful restaurant staff (but there should have been more of them at breakfast as the two ladies on duty were run off their feet although they kept smiling and apologising for delays); good food; great location; excellent selection of beverages and biscuits in the bedrooms.
The negatives: the very unfriendly older receptionist who was quite off-hand when we arrived and each time we spoke to her thereafter - reception is the face of the hotel and even if staff are having a bad day, they should be pleasant to their guests! There was a thick layer of dust in the bedroom on bedframe, radio, t.v. and a dead wasp on the window which had clearly been there a while! The towel rail in the bathroom was stone cold at the top and boiling hot at the bottom and obviously needed the air bleeding from it. A halo of light shone all night around the bedroom door where it didn't fit the doorframe meaning difficulty in sleeping and the conveniences on the ground floor were in need of a good clean!
Overall conclusion: the owners have worked hard to upgrade the hotel to a generally good standard. It could be a great hotel if they could sort out the apparent understaffing in the restaurant , improve the standard of cleaning and sort out the maintenance issues.
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- Also Known As:
- Royal Hotel Bath