We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Too much focus on customer churn”

The Cosy Club - Bath
Ranked #139 of 567 Restaurants in Bath
Price range: US$9 - US$19
Cuisines: Bar, British
More restaurant details
Restaurant details
Good for: Bar Scene, Groups, Special Occasion Dining, Child-friendly
Dining options: Dinner, After-hours, Breakfast, Brunch, Lunch, Drinks, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Description: Quirky, eccentric and playful the Cosy Club offers informal casual dining, drinking and lounging in a homely and family friendly environment.'Think gents club meets village hall meets cricket pavilion.'
Level Contributor
37 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“Too much focus on customer churn”
3 of 5 bubbles Reviewed 11 August 2014 via mobile

Went on a Saturday evening. Booked at 6.30. Arrived to be told we had until 8pm to finish...nice! Food on the whole was good although my chips were cold and were replaced without much fuss. Very busy and hence noisy. But being close to the shops, what do I expect? Wasn't as expensive as you might think as they cast the net for gullible tourists!

Visited August 2014
Helpful?
Thank Ian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cosyclub B, General Manager at The Cosy Club - Bath, responded to this review, 17 August 2014
Hi Ian,

Thanks for your feedback. I was sorry to hear that you were rushed through your meal, we do occasionally have to put time limits on tables if we are very busy, but this should always be communicated to customer's at the time of booking, so please accept my apologies for this. We try to create a welcoming environment in Cosy where customers feel that they can relax and take their time over dinner or drinks, so I am sorry that we didn't provide this on this occasion.

I will be reviewing the booking procedure with all of my managers to ensure that if we do have to put a time limit on a table that they are informing our customers before hand.

Kind Regards,

James Whitehouse
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

845 reviews from our community

Visitor rating
    278
    303
    109
    84
    71
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Greek first
  • Italian first
  • Spanish first
  • Any
English first
Leicester, England, United Kingdom
Level Contributor
50 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Great find”
4 of 5 bubbles Reviewed 9 August 2014

I was taken by a colleague for a lunch time meeting and was impressed. The staff were friendly and helpful and the food great. Sitting on a balcony having lunch was an unexpected pleasure.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Sue L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cosyclub B, General Manager at The Cosy Club - Bath, responded to this review, 17 August 2014
Hi Sue,

Thanks for your lovely feedback (and thanks to your colleague to introducing us to you).

We look forward to welcoming you back soon - hopefully the weather will hold out so you can enjoy lunch on the balcony again.

Kind Regards,

James Whitehouse
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
leatherhead
Level Contributor
19 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Great All Round”
5 of 5 bubbles Reviewed 8 August 2014

Great food, friendly staff, really great atmosphere, loved the balcony overlooking the new shopping development. Can recommend the pulled pork burger and the fish pie! Massive selection of beers and a great décor.

Visited August 2014
Helpful?
Thank danmagnet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cosyclub B, General Manager at The Cosy Club - Bath, responded to this review, 17 August 2014
Hi Dan,

Thanks for your lovely feedback. I'm so glad you enjoyed the food that we provide - the pulled pork burger is a personal favourite of mine too!

We look forward to welcoming you back very soon.

Kind Regards,

James Whitehouse
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lancaster
Level Contributor
46 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Nice family lunch in a nice relaxing atmosphere”
4 of 5 bubbles Reviewed 6 August 2014

Chose Cosy Club as they have a gluten free menu. Really nice atmosphere and we had an enjoyable lunch. Service was really good and food was enjoyed by all. I had a number of option on the gluten free menu and would recommend to coeliacs. We will return when we come back to Bath

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank LancasterSarahb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cosyclub B, General Manager at The Cosy Club - Bath, responded to this review, 7 August 2014
Hi Sarah,
Thanks for taking the time to review us after your recent visit.
So lovely to hear that you enjoyed your meal and the atmosphere of the Cosy club.
We always try to cater for people with allergies and dietary requirements, so nice to hear that your noticed this.
We look forward to seeing you again soon.
Kind regards
Kat Jones
Deputy general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
134 reviews
114 restaurant reviews
common_n_restaurant_reviews_1bd8 359 helpful votes
“Gave it another go”
5 of 5 bubbles Reviewed 5 August 2014 via mobile

After my poor visit in april we returned I could not fault it this time very very good being vegertarin I find it hard at some estalishments but this was excellent some thing for every one iam going to try the cardiff one next

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank emmaloolooy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cosyclub B, General Manager at The Cosy Club - Bath, responded to this review, 7 August 2014
Hi Emma, thanks so much for giving us another go.
It's lovely to hear that we made up for your last visit.
Hope to see you again soon.
Kind regards
Kat Jones
Deputy general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed The Cosy Club - Bath also viewed

 

Been to The Cosy Club - Bath? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing