I think we must have timed our arrival for a bank holiday lunchtime rush - the girls working here were incredibly stressed! They said there might be a little wait for our toasties, but what we had intended to be a quick bite to eat was drawn out into a very prolonged wait. My toastie, when it arrived, was nice but nothing spectacular and pretty overpriced at £6.95. Not only was service painfully slow but there was a big delay between the first plate of food arriving and the last. Two of our group had completely finished our food before the third member of our party (who had ordered first) received her toastie. There's a really vibrant atmosphere there, but it was a bit spoilt by the waves of stressed tension from the waiting staff. It feels like it needs better management - capacity to make more food and more staff at busy times (only one toastie maker?!). Simple things like giving the girls a tray to deliver drinks rather than having to make endless trips carrying glasses would be rather sensible. One last thing that was a bit disappointing: the shop prides itself being fairtrade; I would have hoped that the food would also be fairtrade / locally sourced. I'm not sure I'd include doritos crips and pre-prepared bags of salad within this ethos.
It's a nice place and we may have just had a badly timed visit, but I was disappointed.
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