We visited today for a Mothers Day treat with the family. We had a rather frosty reception (we have a toddler and a had a sleeping baby in the pram); there was quite a lot of fuss over where we could be seated and it was suggested we sit in a separate area (we were sure this was due to the fact that we had a rather vocal toddler with us!). We decided we would rather sit in the main area but when we requested this, it appeared to no longer be an option! After some discussion over whether we should stay or go somewhere else, we decided to stay. By this point it was probably obvious to staff that we weren't that impressed... We sat down in the sofa area, and ordered our tea and cakes. The choice was good, but the cakes were pretty average. The portions were very good but for the price, I wouldn't expect anything less.
We stayed for a good hour or more, and during this time, the woman who we assumed to be the manager made a few attempts at idle chit-chat (I'm sure in an effort to make up for the initial approach). Just before we left I visited the bathroom and I took the opportunity to have a browse at the downstairs area of the tea room - it was empty and the manager was certainly making the most of the quiet time by putting her feet up and falling asleep on one of the sofas! Not particularly professional and I couldn't help but feel sorry for the staff busily working around her.
When we received the bill (£16 for one pot of tea, an apple juice and 3 cakes), the waitress who to our money was particularly unapproachable and made no effort at all to communicate with us. A family entered at this point and were told that a table of 4 wasn't available but I mentioned we were just leaving and the look I received from the member of staff was quite something!
I don't think we'll bother going back.
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