My friend and I attended this branch of Prezzo after a previous "poor service" encounter at another Prezzo restaurant and were offered a discount on the next meal.
The service was actually worse than the previous experience with dirty tables, slow service throughout and whilst other diners were complaining about the service, all that could be heard was 'whiny' excuses from a rather manic and unprofessional member of staff.
When reporting back to customer services - they said it would be followed up and the problems rectified. However with multiple branches performing so poorly it would seem they have a lot of work to do.
Extremely disappointing - as the food is excellent.
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