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“Poor service”
Review of Prezzo

Prezzo
Ranked #248 of 618 Restaurants in Bath
Cuisines: Italian
Dining options: After-hours, Breakfast, Reservations
Restaurant details
Dining options: After-hours, Breakfast, Reservations
Reviewed 1 July 2014

My friend and I attended this branch of Prezzo after a previous "poor service" encounter at another Prezzo restaurant and were offered a discount on the next meal.

The service was actually worse than the previous experience with dirty tables, slow service throughout and whilst other diners were complaining about the service, all that could be heard was 'whiny' excuses from a rather manic and unprofessional member of staff.

When reporting back to customer services - they said it would be followed up and the problems rectified. However with multiple branches performing so poorly it would seem they have a lot of work to do.

Extremely disappointing - as the food is excellent.

    • Value
    • Atmosphere
    • Service
    • Food
2  Thank Matt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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422 - 426 of 510 reviews

Reviewed 28 June 2014

Sat outside on a nice sunny day. Food was fine as was the service. They have offers which you can sign up for and have the codes sent to your phone so you don't need to print anything off. They are more than happy to take codes without being funny about it.

    • Value
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    • Service
    • Food
1  Thank HCCCCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2014

Despite having two new members of staff our food and drinks arrived in good time and just perfect
The Manager was lovely and kept popping over to check all was well, will definitely return. Well done Gabriela

2  Thank thekenttravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

The food was just as it says 'Italian' nothing really special. My daughter really enjoyed her carbonara and my husband loved his duck leg with veg. But my pasta in a 'creamy cheese' sauce with chilli was very bland and I had to ask the girl to come back and cover the plate with tonnes of cheese.

Thank r00m2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2014

It was a lovely summer evening to sit outside and people watch. Good friendly service. We both ate from the specials menu. Good size portions. We spent almost two hours, didn't feel rushed or pressure to move on. I would happily go again.

1  Thank Lorna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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