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Bailbrook House Hotel
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Reviews (1,938)
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All reviewscloisters restaurantconservatory barhand picked hotelshandpicked hotelsnew wingthe main houselovely hotelexecutive roomcoffee machineafternoon teafresh milk in the fridgeon arrivalbuffet stylemain restaurantcity centredvd playerwould highly recommend this hotel
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1,907 - 1,912 of 1,938 reviews
Reviewed 6 July 2013

Just stayed at Bailbrook House for the first time. Fabulous. The level of personal service is second to none. Having arrived at 1pm, we were given a personal guided tour of the hotel while our room was being prepared. Dinner in Cloisters started with canapés in the lounge while we perused the menu. The restaurant manager was very helpful, advising on wine selections and recommending items from the menu. The pigeon breast starter and fillet steak main courses were delightful - and served with such style. We took coffee on the terrace - the restaurant manager having escorted us, along with our unfinished wine. All the staff are friendly and helpful and clearly keen to ensure that everything is to our satisfaction. The bedroom (310) was comfortable and well appointed (as was the bathroom). Full of all those little touches that make the difference from an "ordinary" hotel.
For anyone having second thoughts because of the advertised renovation works - don't worry, they're not intrusive and don't detract at all from the ambience. We look forward to finding an excuse to come back - hopefully for a longer stay next time.

  • Stayed: July 2013, travelled as a couple
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Thank DeniseP118187061
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2013

We have just returned from a two night stay at Bailbrook House Hotel which is on the outskirts of Bath in 20 acres of grounds. There has been a £10 million refurbishment programme and so the rooms were brand new. There are still workmen on site completing a small corner of the large premises but their presence was barely noticeable. We chose an executive room on the ground floor of the modern annexe. The room overlooked a part of the grounds which has not been landscaped as yet. It was very quiet with wonderful soundproofing so that you could hear no noise whatsoever from adjacent rooms. The room was furnished to a high standard with a very comfortable 6ft bed with really good quality linen. There were tea and coffee making facilities with complementary shortbread biscuits, fresh milk and two small bottles of mineral water per day. The bathroom was also very good with a feature that I have never seen before... a blue courtesy light that comes on at night when you open the bathroom door to avoid putting on the main light... brilliant. The hot water from the shower was intermittent on one of the mornings and the shower head dripped for a while after we had finished but this was no real problem. The bedside lights also had extending reading spotlights which were also a brilliant idea if you wanted to read and your partner didn't. Everything was to a very high standard with gowns and slippers provided as well as an iron and ironing board, hairdryer and room safe.

On the first night we dined in the Cloisters Restaurant which is the fine dining venue for the hotel. It was expensive and, in my view, overpriced for what we had. I chose Brixham scallops which were beautifully cooked but there were only two on the plate for £14.00! Again, a personal view, although the flavour of the risotto was good I felt that the lumpy texture did not go well with the smooth creaminess of the scallops. The small lumps of chorizo were also overcooked and hard. I was not aware of any butternut squash flavour in the dish. My main course was Lackham lamb which was cooked to perfection, The portion size was fine - as was the potato dauphinoise (which was called potato pressings?). However, the menu mentioned broad beans. These had their outer case removed, as one would expect, but there were only 7 small half pieces on each plate! Sorry, but that's fine dining gone mad! There was one tiny Chanterelle carrot and a tablespoon of spinach as the remaining vegetable. The red wine jus tasted lovely. The whole dish could have been greatly improved by increasing the vegetable portion sizes and the amount of jus on the plate. My husband chose pigeon breast as his starter and found two pieces of shot in the food. He shoots pigeons and cooks the breasts at home and said that there were small tears in the flesh which the chef should have noticed in order that the shot could have been extracted prior to serving. For this level of dining this was unacceptable. For dessert, I chose the English apples dessert, which was absolutely delicious and perfect in every respect. Having recently dined at Le Manoir aux Quatre Saisons (see my Tripadvisor review), this fine dining for three courses was comparatively as expensive as the Raymond Blanc five course taster menu, but without the cachet. Until the Cloisters becomes the place to dine in Bath, I think they should review their prices downwards. Only one other table was occupied on the night we dined at The Cloisters and I think that reflects my views on the pricing. For the second evening, we had a salmon nicoise in the bar as we had eaten out with friends at lunchtime. No complaints about this dish. I must also mention the breakfast which was probably one of the best I have ever experienced in a UK hotel with freshly squeezed juices plus a variety of teas/coffees, a wide selection of continental cold meats etc, cereals, dried fruits, yogurts and smoothies. The cooked breakfast bar had two types of bacon, herby sausages and black pudding, two types of eggs, grilled tomatoes, hash browns, brilliant mushrooms - all perfectly cooked. In addition, you could also select omelettes, kippers, pancakes etc to be cooked to order.

In conclusion, this is a lovely hotel which is well worth a visit - we will certainly be staying there again in the future and hope that the management review the Cloisters restaurant portion sizes and prices.

I must comment on the staff who were exceptional. In particular, Ibrahim on reception - who was very helpful when I was finalising my booking. The Conservatory Bar manager was also worth a mention. He was very efficient at his job and also very charming, as was Blaze. In fact, all the staff were very friendly, efficient and helpful.

Before we left, we asked if we could see the suites in the Mansion House. They are jaw droppingly beautiful; expensive but something to aspire to for a special occasion.

  • Stayed: July 2013, travelled as a couple
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Thank Janet C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2013

We've just returned from a fabulous couple of days at Bailbrook House. The hotel was absolutely lovely - beautiful surroundings (despite the renovation work currently being undertaken!!) , luxurious interiors, excellent breakfast and super comfy beds! The staff were brilliant, striking the perfect balance between being attentive and friendly, whilst remaining totally professional - particularly the reception and bar staff. I would definitely stay here again.

  • Stayed: June 2013, travelled with friends
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Thank Jo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2017
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  • Stayed: August 2017, travelled as a couple
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Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bailbrook, General Manager at Bailbrook House Hotel, responded to this reviewResponded 30 August 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2017
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  • Stayed: August 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bailbrook, General Manager at Bailbrook House Hotel, responded to this reviewResponded 25 August 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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