This hotel should have restored my faith in hotels charging above average prices, but unfortuanetly did not. While the room I stayed in was clean, well maintained and had all the amenties i'd expect in a 4* hotel), the management behind the scenes (mostly rooms division) did not and left a sour taste on what should have been a lovely relaxing weekend with friends.
We'd booked 4 twin rooms, and unfortunately the hotel had decided to overbook themselves and we ended up with three king rooms and firstly 1 double room. For 8 ladies, this was not acceptable. Some of the party accepted this as they didn't want to move after realising the problem after check in. There was no way myself and my friend could share a double, and reception finally had to allocate us an additional room, after calls to and from reception. The concierge did then mention, as we were being moved to the additional room on another floor, that they had a hen party in and it would appear that they had taken all their twin rooms..
I am an ex hotel professional, and this sort of issue just infuriates me. At no point before check in, during checkin were we told of the issue with the rooms. A receptionist came and 'apologised' after to my room mate, while we were waiting for taxi's into Bath, but to be frank, it wasn't enough for me. At £169 a double room, I expect better management than this. They knew in advance of our arrival that this was an issue and did nothing to notify us or to mitigate the disappointment. To put us in a double was inexcusable, at least the other ladies had to share a king bed.
The rest of the stay was fine, good service at breakfast, bar service was good before 9pm, when we arrived back at 1130, it had slipped a little and we had to keep reminding the waitress to take our orders.
Wish it was a better review, as i'd planned a lovely relaxing weekend, but it did put a sour note on the trip.
- Official Description (provided by the hotel):
- One of the top 5 hotels near bath and one of the top hotels in Bath on Tripadvisor. Bailbrook House Hotel a historic grade II* listed mansion, located just a few minutes from the centre of historic Bath with on-site complimentary parking. We are the only Grade II* listed hotels in Bath, set within 20 acres of private grounds with commanding views towards central Bath and the adjoining countryside. The property was originally built as a private residence in the early 1790s and has had a number of uses over the years providing the perfect base for a city break to Bath. ... more less
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- Also Known As:
- Bailbrook House Hotel Bath
- Bailbrook Hotel Bath
- Bailbrook House Bath