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Bailbrook House Hotel
Ranked #13 of 34 Hotels in Bath
Certificate of Excellence
Hampshire, United Kingdom
Level Contributor
54 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“An accurate and fair review”
Reviewed 21 April 2014

I stayed at Bailbrook House recently with my partner, we stayed for two nights. We booked a classic room which we found to pleasantly furnished, spotlessly clean, cold, dark, and with a view of a grassy mound and a gravel path. It was impossible to warm the room as the heating was ineffective and difficult to control. As the room was so cold we asked for a heater, but instead we were upgraded to an executive room on the first floor. This room was identical in every way to the classic except that it was decorated with a different colour scheme, and had a coffee machine. The view was very slightly improved as it was on a higher floor, but was certainly not a view of rolling countryside as depicted in the hotel's photos. The room was still cool and dark, but after about an hour my partner was finally able to operate the heating system to heat the room. The bathrooms in both rooms were identical, clean and functional, definitely not luxury.
The breakfast room is located in the new wing, and is somewhat characterless. The breakfast was a very average spread of hot and cold food, the hot food incidentally, was not hot but luke warm. As food ran out it was not refilled. Service was good on day one, average on day two.
The hotel hosts a good many corporate events, including many from the University of Bath. If you are staying whilst on business, the new wing will probably suffice, assuming you don't mind being cold. If you are looking for a special, personal celebration, you may find that the rooms in the old house suit your purpose better. For those staying in the new wing, the hotel is essentially a modern, purpose built block, devoid of the character the hotel markets itself as having. I found that after check in I didn't set foot in the original manor house again. Obviously, if having dinner in the Cloisters Restaurant, guests would walk through the old house.
To conclude, my overall experience was disappointing.

Room Tip: Choose a room in the main house unless you are a corporate visitor.
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  • Stayed April 2014, travelled as a couple
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Helpful?
1 Thank maddyHampshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Derby
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 April 2014

We have just got back from a weekend here and what can I say except WOW! Everything was fantastic. We stayed in the old part and had the Henry Talbot Room. Not the biggest we've stayed in especially for the price but definitely the best and the most worth it. Three tellys! Roll top bath. Rain shower. Fridge. Choice of coffee's. Food was excellent. Stunningly eye pleasing and better to eat but the best thing about this place is it's Customer Service. I've never received better. We were phoned the day before to check we knew the route and if there was anything we needed arranging prior to our stay. Shown round the hotel on arrival and to our room. We went out the first night and came back to find our bed turned down, curtains drawn and towels changed. Nothing is too much trouble but also not too full on just the right amount of perfect. The staff seem to work all hours and are permanently smiling and friendly. Everything about the place awed me. Thank you to all the staff you work hard but it's appreciated. Oh and for someone who doesn't sleep well the beds and bedding are to die for.

  • Stayed April 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Alicha4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 20 April 2014

My husband and I stayed in an executive double for one night to celebrate our anniversary. Years ago, the hotel was an air traffic control training centre - my dad trained and worked here, so it was great to see how it has evolved from Bailbrook College to Bailbrook House!

Before our arrival we had emailed the hotel to book dinner in the Cloisters restaurant, and mentioned that it was our anniversary. When we got to our room, there was an anniversary card and a small box of chocolates for us, which we thought was an unexpected and lovely touch. The room was very spacious and beautifully furnished. The bed was huge and extremely comfortable.

Our room wasn't quite ready when we arrived at 11am, so we left our luggage and caught the bus from the main road into the centre of Bath and went to the Roman Baths and the Thermae Bath Spa. It cost £5.20 for 2 singles. As it was a bank holiday, the bus timetable back top the hotel wasn't regular so we took a taxi. When we returned, our luggage had been taken to our room for us.

The price of our stay included dinner in the Cloisters restaurant, which was absolutely delicious. Before eating we were invited for drinks and aperitifs in the lounge whilst looking at the menus. The food was delicious and in a fantastic setting.

We had a full English breakfast the following morning, before checking out. I wish we had booked for 2 nights as we had such an enjoyable time! We would definitely return,

  • Stayed April 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Beach_Bum_Ali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal Tunbridge Wells, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 April 2014

Had a couple of days here, have stayed in a few Handpicked Hotels and this was by far the most elegant and well maintained. Staff were lovely, and made such a fuss of our 9 year old. Food excellent. Loved the atmosphere of the Cloisters restaurant. Shame there is no pool.

Room Tip: Would try and stay away from the ground floor, lots of noise from people walking past
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  • Stayed April 2014, travelled with family
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Helpful?
1 Thank Vickiharper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albany, New York
Level Contributor
83 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 19 April 2014 via mobile

Sits just outside Bath. We walked into the city 45 mins. There are bus stops along the way if you want to hop on. Taxi back £7. The hotel itself is very nice, clean, friendly staff. We ate 1 night, food was ok! But nothing spectacular. The cream tea however is a must!!! The scones melt in you mouth. Delicious experience. Breakfast,was full English cooked to order, or almost anything you could want for b/fast.

Stayed March 2014, travelled as a couple
Helpful?
Thank stirling061
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bailbrook, General Manager at Bailbrook House Hotel, responded to this review, 27 April 2014
Thank you for posting a review on TripAdvisor. It was great to read you enjoyed your stay. Thank you for your kind comments about the scones, I will let the kitchen team know.However, Please accept my apologies that you felt dinner was just okay, and I know Peter our head chef would also wish to say sorry. I hope we will see you again if you visit Bath again in the future.

Regards

Jonathan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 April 2014 via mobile

Stayed here for two nights on a training course. Felt thoroughly spoiled by the time we left. The room was fantastic, bed was very comfortable and fresh milk was appreciated. During our training there were drinks always on tap and more than enough delicious food! The staff were friendly and there always seemed to be someone on hand if you needed anything.
The only thing that disappointed me was the quality of the house red wine. The bar was expensive, and I decided I was happy enough to go for the house red, however the wine was worse than anything I've had for a while. That said it was a minor issue in an otherwise excellent stay.
I do hope I get another chance to come back with work, and I'd definitely consider it for a night or two away with my other half.

Stayed April 2014, travelled on business
Helpful?
Thank UKandbeyond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bailbrook, General Manager at Bailbrook House Hotel, responded to this review, 27 April 2014
Thank you for posting a review on TripAdvisor. I am pleased that you enjoyed the hotel during your 2 day training course. Thank you for your kind words regarding the food and team, they will be pleased to read your comments. I have noted your comments regarding our red wine and I will pass your comments on to our purchasing department.

I hope you won’t leave it too long before visiting us again.

Regards

Jonathan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Georgeville
Level Contributor
47 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 17 April 2014

By reputation, Bath has a very crowded core, so we purposefully looked for a quality hotel away from the center. Set on a treed hill just outside the center (but still very accessible by bus or taxi), Bailbrook was a stunning refurbished country house with added, modern accommodation that was well in keeping with the original property. The valet (Otto ) was exceptional both in terms of his energy in dealing with our luggage, and in providing local guidance (he lived his whole life in a nearby village).Having arrived too late to begin touring town,in the evening, we walked down the hill to the river, crossing a unique toll bridge, and found our way to a re-furbished (due to recent flooding)pub set by a dam on the Avon, and returned again by walking to the hotel. Hotel service and facilities were excellent throughout our short stay.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JakeKGeorgeville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bailbrook, General Manager at Bailbrook House Hotel, responded to this review, 27 April 2014
Thank you for posting a review on TripAdvisor. I am pleased that you enjoyed your stay and that we helped towards you enjoying your visit to Bath. Thank you for you kind words regarding Otto, I will make sure that he receives a copy of you review.

I Hope we can welcome you back soon.

Regards

Jonathan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bailbrook House Hotel

Property: Bailbrook House Hotel
Address: Eveleigh Avenue | London Road West, Bath BA1 7JD, England
Phone Number:
Region: United Kingdom > England > Somerset > Bath
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Business Hotel in Bath
#10 Luxury Hotel in Bath
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Bailbrook House Hotel 4*
Number of rooms: 78
Official Description (provided by the hotel):
One of the top 5 hotels near bath and one of the top hotels in Bath on Tripadvisor. Bailbrook House Hotel a historic grade II* listed mansion has recently completed a £10 million refurbishment. Welcome to Bailbrook House Hotel in Bath, located just a few minutes from the centre of historic Bath. We are the only Grade II* listed hotels in Bath, set within 20 acres of private grounds with commanding views towards central Bath and the adjoining countryside. The property was originally built as a private residence in the early 1790s and has had a number of uses over the years. In less than one year since re-opening Bailbrook House Hotel is now one of the leading hotels in Bath. ... more   less 
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Also Known As:
Bailbrook House Hotel Bath
Bailbrook Hotel Bath
Bailbrook House Bath

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