First impressions were great everyone seemed helpful but things soon changed.
We booked two rooms one for one night and one for two nights and unfortunately we couldn't keep our second night stay.
When we phone to explain this 5 days before we thought there may be some form of cancellation fee but were shocked ot find that they wanted us to leave cash or cheque in case they could not fill the room.
We were also told at this point that we were trying to scam a single night stay with them as this was not there policy however at no time were we made aware of this until we tried to cancel a room.
We were greeted by a very rude lady who barely made us feel welcome and then when we offered to leave our contact details to pay for the second room if it could not be filled - could anyone blame us for not wanting to leave the money there? we were barricaded in to the yard and told by the owner that we were w*%kers! How pleasant!!
Our relaxing weekend in Bath with our friends did not turn out how we planned and we then had to borrow £25 from our friends to allow us to leave.
I was disgustede withthe attitude of the owners and with the empty threats of prosecution which i have looked in to and what they did was totally wrong.
We have stayed in many small bed and breakfasts and have never been so appalled with the attitude and lack of clarity with booking rules and regulations!
I would not reccommend this place to anyone unless they want to run the risk of being held hostage in Bath!
- Also Known As:
- Rainbow Wood Farm Hotel Bath