Not sure if the pianist is always there but he was for our visit pre Christmas mid-week. Added a nice touch to the overall feeling in this large and well presented room which somehow didn't feel soulless despite its size.
We both had the standard afternoon tea, which was a good variety of sandwiches, scones and fancy cakes, they catered well for a dislike of one ingredient with a substitution. There was a very wide range of teas available, and enough served to not want anything else to eat for some considerable time afterwards.
Service for us on this day was good, I couldn't fault it, gave us a little time to choose, not too long, not too short, answered our questions, made the substitution without fuss, brought some more jam quickly when I used it all up on my first scone.
The menu is quite wide ranging so you can either pick and mix, or choose from a variety of pre made options.
In summary I'd say it is a venue for a special occasion or when you want to splurge, it's not really the place for some ordinary sandwiches or a value meal, you have to accept that the service and surroundings come at a price and taking that into account it was worth the cost to me (about £19 a head I think).
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