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“Stunning setting, beautiful views marvellous entertainment, super food, drink and service.”
Review of The Luttrell Arms

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The Luttrell Arms
Ranked #1 of 2 Hotels in Dunster
Certificate of Excellence
west midlands
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Stunning setting, beautiful views marvellous entertainment, super food, drink and service.”
Reviewed 29 July 2014 via mobile

Don't miss this place. Have a drink or bite to eat and go and sit in the garden and look at the wonderful views of the castle and blue anchor bay. I had a marvellous afternoon listening to a fabulous young musician (david mcvey - he is destined for big things). It was a magical time and one I will treasure for ever.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank johnandros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becca W, Manager at The Luttrell Arms, responded to this review, 30 July 2014
Thank you for taking the time to write us such a lovely review. We are really glad to hear that you enjoyed our garden, it is a lovely spot, especially when the sun is shining! I will pass on your message to David as he will be really pleased hear that - you saw him here first! Hope to see you again soon.
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694 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (179)
Date | Rating
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English first
Odiham, United Kingdom
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 July 2014

We visited the Luttrell Arms for Sunday lunch as part of a self catering holiday. The staff and food were both wonderful. The service exemplary and the location lovely. Our waiter took pains to explain that the roast beef was usually cooked rare, and that if we wanted it more well done then he would ask the chef to carve from the outside Vegetables were plentiful and nicely cooked. There was more than enough of the main course, and the chocolate Mouse with Honeycombe Ice ream was not only delicious and beautifully presented. a nice sized portion again. I only wish that I had been able to manage all three courses!

Stayed July 2014, travelled as a couple
Helpful?
Thank Airey_Odiham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becca W, Manager at The Luttrell Arms, responded to this review, 30 July 2014
Thank you for taking the time to write us such a lovely review. I hope that next time you are in the area you might come back and stay with us! See you soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Devon, United Kingdom
1 review
Reviewed 27 July 2014

but was this time.
A fantastic day/night with the gang great food good company ,they run a real tight ship well done to all the staff, a real top venue. Great location - the area is amazing and the castle is certainly worth a visit. We thoroughly enjoyed Dunster and the Luttrell Arms.
sid/lou grffiths

Room Tip: Choose a room with a 4 poster bed. we had room 14 which had its own writing room with lattice window...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank sid g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becca W, Manager at The Luttrell Arms, responded to this review, 30 July 2014
Thank you very much for your kind review - we hope to welcome you back soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taunton, England, United Kingdom
Level 5 Contributor
61 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 24 July 2014 via mobile

I visited the venue for lunch with 2 adults and 2 babies. The staff were very helpful and let us take our prams through the hotel to the secret garden. The secret garden is a real hidden gem and has plenty of tables and sun shades which were needed. The view if Dunster castle is very special. The food was very impressive, I had an Exmoor blue cheese and pear salad which had clearly been freshly prepared and not out of a packet. My sister had a chicken and bacon chiabata which came with chips. I would highly recommend this venue and would also note the interior would be nice and cosy in the winter due to the decor.

Stayed July 2014, travelled with family
Helpful?
1 Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becca W, Manager at The Luttrell Arms, responded to this review, 30 July 2014
Thank you for your kind words. We have had a lovely run of fine weather and it is great to see people out enjoying the garden but you are absolutely right, the hotel is lovely in the winter when the fires are burning and its nice and cozy - hopefully we will see you again for a winter break!
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Penzance, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2014

This was our second visit to this hotel this year. We will definitely go back again because it's such a beautiful village, and the Luttrell Arms is right in the centre. This time we took advantage of the Super Sunday offer which included Bed, breakfast and a 3 course dinner for £50 per person (2 sharing). The hotel is in the centre of the village and near to the pay and display car park. There is public parking spaces opposite the hotel, but this is limited. We were able to move the car closer from the car park to outside at around 6pm when the village became less busy. Our evening meal was something and nothing, but the breakfast was excellent!! Like our previous visit (in April) there seemed to be some lack of basic restaurant management, overseeing of the smooth running of service in the restaurant e.g. no one to advise you where you can / cannot sit; waiting for the desert menu for ages etc. The waitresses were lovely - very pleasant, but could have benefitted from some guidance and support to ensure the diners experience is more seamless. Our room was comfortable, clean and tastefully decorated and we had everything we needed e.g. iron, ironing board, drink making facilities, fridge, beautiful en-suite, television.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 650melanieg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becca W, Manager at The Luttrell Arms, responded to this review, 30 July 2014
Thank you for taking the time to write us a review. I am sorry that you found there was a lack of leadership in the restaurant, we have reviewed the staffing and we are inclined to agree with you, and as such we have introduced two new restaurant supervisors to the team. I hope that when you return you will see a marked improvement and there will be someone at the door to meet, greet and seat you. We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hereford, United Kingdom
Level 4 Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 13 July 2014

We used to live in the area and came back for a visit. The Luttrell is a lovely old building in a Medieval village that's steeped in history. We stayed with our 2 dogs in this very dog friendly hotel. We even had a dog bed in our room when we arrived. Unfortunately there is a parking problem in Dunster during the summer. We did manage to get a space on the Yarn Market when we needed it but it was a struggle. There is a pay and display car park on the Steep which I believe you can get a permit to use if you are staying at the Luttrell. We were allocated room 23 which was incredibly hot. We had a nap in the afternoon and the dogs were panting and going to the bathroom for water and we too were most uncomfortable. There was a fan in the room but it just wasn't enough to make a difference. I spoke to the receptionist and he explained that as it was an old building the room retained its heat and this happened sometimes. He was most helpful and offered to move us which we gladly accepted. Room 25 was much more comfortable, I think because it had 2 windows and was also above ground level. It is a family room as well so the extra space was most welcome. In hindsight room 23 was too small, especially as we had a dog crate assembled for our 7 month old puppy and another bed on the floor for our other dog. I would suggest room 23 is too small for someone with 2 dogs. This really is a quality hotel with sumptuous carpets and a lovely smell of old wood throughout but at a base rate of £112 with £10 for breakfast and £10 for each dog per night it was fairly expensive. The staff were absolutely fabulous and couldn't do enough to help. I was particularly impressed with how our room change was handled. We were set up in the bar for brekfast with the dogs which was very pleasant as in most hotels we have to leave them in the room. Breakfast was delicious and there is an extensive choice of items to choose from on the menu. The only meal we had was breakfast so I can't comment on anything else. The rooms were immaculate and you needed sunglasses to go in the bathroom because the taps were shining so much! There is free WIFI throughout the hotel but I'm afraid mobile reception is pretty much non existent. The hotel is currently being refurbished by the new owners. There was a man busy working in the garden, someone else painting a room and another gentleman working in the bar when we came for breakfast. He was drilling when we arrived but that soon stopped, so all in all the work that was taking place didn't make any impact on our stay. It was very nice to see the new owners maintaining and improving the place though. The "secret garden" is absolutely beautiful and has stunning views. A very satisfactory and enjoyable stay and I'm sure we will be back again.

Room Tip: Room 25 was nice large family room overlooking the garden.
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank hawthorn20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becca W, Manager at The Luttrell Arms, responded to this review, 30 July 2014
Many thanks for taking the time to write us a review, we appreciate your comments and feedback. I am sure that you are right and some of our standard rooms are probably a little to small for 2 adults and 2 dogs, next time you come and stay please ask for a superior room with garden access as there are ideal for those bringing dogs, they are lovely and spacious and have direct access to the garden and the park beyond.
We hope to see you again.
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Birmingham, United Kingdom
Level 5 Contributor
91 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 13 July 2014 via mobile

We had been recommended The Luttrell Arms and decided to try it on a last minute break. Because we booked only a couple of days before arrival we only had a choice of a standard room however there was nothing standard about our room. It was beautifully decorated with plenty of room and storage space. It was on the front of the hotel and I was concerned about the noise level during the night having read other reviews. However we too experienced a warm evening meaning we had our window open but did not experience excessive traffic noise - which of course cannot be the fault of the hotel! The staff we found to be extremely polite, attentive and friendly. Being a dog friendly hotel we took with us our black lab and we were delighted by how "dog friendly" the hotel was from the offer of providing him with a bed to him having access to all areas of the hotel (with the exception of the restaurant which is totally understandable). The hotel itself is stunning with many of the original features being kept, restored and complimented by some very tasteful decoration. The covered seating gallery overlooking the courtyard and leading to the gardens was a delight. The garden was vast being spread over several levels and had plenty of seating available and from what we could see some of the rooms had their own secluded courtyards or access to the gardens. All in all the hotel is definitely somewhere we will return to BUT the only thing that lets The Luttrell Arms down is the food. We only experienced the bar food but found the menu choice very limited and a little over priced for the quantity and quality of the food. However that said it is not a "deal breaker" for us and we will return, hopefully soon.

Stayed July 2014, travelled as a couple
Helpful?
Thank Neal710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becca W, Manager at The Luttrell Arms, responded to this review, 30 July 2014
Thank you for your review. I am really sorry to hear that you were disappointed with the food on offer in the bar, we regularly review the menu selection and acting upon your comments we have expanded our daily specials menu to ensure that there is more variety on offer. We do have a new brigade of chefs in the kitchen and we are hoping to put our newly refurbished restaurant, Psalter's on the map as a fantastic dining location, so we are really working hard to ensure the menus offer the finest local ingredients, freshly prepared and cooked, and reasonably priced. I hope that when you return you will see a marked improvement.
Thank you again and we look forward to seeing you soon
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Additional Information about The Luttrell Arms

Property: The Luttrell Arms
Address: 32-36 High Street, Dunster, Exmoor National Park TA24 6SG, England
Region: United Kingdom > England > Exmoor National Park > Dunster
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #1 of 2 Hotels in Dunster
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Luttrell Arms 3*
Number of rooms: 28
Official Description (provided by the hotel):
The Luttrell Arms is a 3 star, 28 room hotel. Set in the medieval village of Dunster with its many interesting buildings, under the shadow of the Castle and within the Exmoor National Park. The privately owned 14th century Luttrell Arms is surrounded by beautiful countryside making it the ideal destination for that weekend break or midweek getaway. Stroll around the village, walk the moor, or just sit by a log fire in a building where hospitality has been a way of life for hundreds of years. Heritage "If you could bottle the air in the bar at the Luttrell Arms and sell it you'd clean up" so wrote a local journalist. The smell of logs burning on the fire, a hint of hops from the pints of ale, add to this the smell of something aromatic being cooked in the kitchen, and the most essential element - the smell of history, it oozes out of the walls which have stood for 800 years. There are many outstanding architectural features, the medieval hall with its hammer beam roof (room 17) and twelve light window. History seeps out of the blackened frames, which had their glass rattled loose as Cromwell’s gunners laid siege to Dunster Castle from a defended strong point at the end of the garden. Cromwell’s Commander, Col. Robert Blake walked the corridors of the hotel, it was then called the Ship Inn and was used as his headquarters throughout the siege of the castle. Also of note is some very fine plasterwork on the ceiling of the lounge downstairs, and the plaster over mantle in room 12, showing Actaeon being devoured by hounds. The Arms of Luttrell that we use today carry us back to a Gentleman of 1261, the crest takes us only back to 1621, but the supporters are directly derived from one of the Barons who coerced King John into sealing Magna Carta. A more modern visitor is Hercule Poirot. In "The Cornish Mystery" he confronts the murderer in one of the hotel’s bedrooms. ... more   less 
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Also Known As:
The Luttrell Arms Hotel Dunster
Luttrell Arms Hotel Dunster
Luttrell Arms Dunster
The Luttrell Arms Dunster, Somerset

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