My sister and I booked to stay for 2 nights stupidly without checking on TripAdvisor first! On arrival ( you have to arrive between 5pm & 7pm otherwise you incur a £8 per hour surcharge!) we were shown to our room which involved walking past the owners children sat watching TV in their lounge. The room was OK but the TV, kettle etc were not plugged in and you had to reach around the back of a large chest of drawers into the thick dust to plug them into the extension lead. On inspecting the shower room we found the toilet had been used and not flushed and there were long black hairs in the shower tray, leading us to the conclusion that it had not been cleaned since the previous guests.Also absolutely NO effort was made to provide any vegan alternatives for breakfast despite being informed on booking, she seemed totally clueless about what I could have. We were asked repeatedly to pay in cash as firstly we were told that her "member of staff" was away and hadn't left a docket/receipt to say payment had been taken. Having no phone or internet signal (no WiFi here!) We couldn't get hold of the bank. We went out and found an email from Late rooms.com confirming payment had been taken on booking. On our return at 10pm she came knocking on our bedroom door (which had NO LOCK except a bolt on the INSIDE) in her pyjamas and clearly having had a glass or two of wine, demanding we go and get the cash!!! Oh I forgot to mention the fact that on arriving back we had to walk past her husband who was laid on the lounge floor with a bottle of whiskey! We told her we weren't prepared to pay again as we had got email confirmation of payment on the 12th.This time she was "sure the payment hadn't been taken as her card machine had been out of order for weeks" hmmmmm. We offered to leave but said we didn't want to discuss it any further, upon which she left the room. Being unable to find alternative accommodation we were forced to sleep that night but left before breakfast the next day and never returned. On returning home we find she took payment AGAIN!!!! I have phoned her and have been assured a refund will be made immediately..... let's hope that happens. In conclusion we were made to feel very uncomfortable and unwelcome and downright harassed late at night by the most unprofessional B & B owner we have ever encountered! Just avoid at all costs!!!
- Also Known As:
- Millbatch Farm Glastonbury, Somerset