My husband and I stayed here on a business trip as he had a meeting in Glastonbury at 9am the following morning. My first impression of the hotel was the overwhelming smell of stale beer which pervades the building. We had tried to book direct with the hotel but after 48 hours of trying and then getting through one morning to be told to call back later as the person was serving breakfast should have warned us. We arrived in the evening and were shown to Room 8. Room 8 was disgusting, it was called the Confessional, it was grubby, the bed was very small, there was one badly stained spare pillow without a pillow case and was very tired. I asked for another room, and the duty manager showed me to another room No 15. This was in principle a better room but had a variety of problems, the window was propped open with a wastepaper bin to let the smell of smoke out (yes I know it's a non smoking hotel but!!) I went to make a cup of tea and the cups were not only grubby but crusty! as were the teaspoons. It was obvious the toilet had not been cleaned - and yes a set of spare badly soiled pillows - again without cases. I inadvertently touched the headboard and my hand was covered in dust. The duty manager - who was trying his best - went to check one of their best Four Poster Rooms - the Henry VIII, and himself spent 15 minutes trying to clean it. By now it was nearly 7pm and we had checked in a 5.40pm. My husband was having a meeting so I single handedly moved bags up and down the spiral staircase, it was also too late to move out by now. The premium room was anything but. Generally very grubby with - yet again the stained spare pillows with no covers. dust in corners and on the soft furnishings. The furniture was frankly tatty, stanied and chipped and like the four poster riddled with woodworm, one drawer could not be opened as the handles had dropped off, the bathroom had mould on the ceiling and in the shower, no doubt due to the fact the extractor fan didnt work, the fitments were broken - so nowhere to put the soap etc. The ancient windows didnt open in the bedroom, they were sealed shut with a bit of perspex apart from two directly by the bed so a cold blast over you all night. the blinds were broken. The TV didnt work properly etc etc. dreadful. Breakfast is officially served between 9 - 10, not great for a business day...although my husband went down early and they did feed him, unofficially! When I went down the bacon and tomatoes were good, although I was unable to help myself to juice as no glasses on the tables, tea and coffee were self service, by this stage the coffee was stewed so I tried to have Earl Gray, the answer came they had some last week but must have run out.................... so frustrating as the hotel has the potential to be wonderful! It is in the centre of town, the building is ancient, unique and beatiful but is not fulfilling its potential as a great place to stay. They say in their brochure that the rooms have recently been refurbished. This is certainly not true of the three I viewed. The night duty manager tried his best and offered us a meal on the house which we refused.
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- Also Known As:
- George And Pilgrims Glastonbury
- Hotel George And Pilgrims
- George And Pilgrims Hotel Glastonbury, Somerset