Took my family out for lunch on a Saturday afternoon, pub was fairly busy but waited over 15mins to even be acknowledged by the rude staff who were too busy chatting amongst themselves. Young so called "manager" was completely incompetent, clearly no idea what customer service is and had an attitude problem towards my wife. We had ordered our food which took near on 40mins to even arrive at our table, when it did the food was cold almost as if it had been waiting around for too long. Extremely disappointed with our visit to the city arms as we had been recommended by a friend who had dinned there back in the Begining of march he couldn't stress enough how great the service was in the pub was especially from the young chap from Essex who served him! Pub has obviously gone down hill since, on that note we shall not be returning to the city arms and would advise people to try somewhere else.
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