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“lovely place lovely people”

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Best Western Plus Swan Hotel
Ranked #1 of 6 Hotels in Wells
Certificate of Excellence
Winchester, United Kingdom
Level 6 Contributor
234 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“lovely place lovely people”
Reviewed 22 March 2014

We stayed two nights on a wet and windy weekend in march.Our room was on the small side but very well presented.There was a wedding on and its worth checking so that you can have a room towards the back of the hotel in case of a disco being on.
Staff and food were very good as is its location over looking the Cathedral. one of the few hotels i would return to .
Car parking is interesting but manageable even with a 4x4 ,We did not use the spa

Room Tip: check if there is a wedding taking place and then book appropriate room.
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  • Stayed March 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hantshawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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910 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (258)
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Weston-super-Mare, United Kingdom
Level 5 Contributor
80 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 19 March 2014

This is the second time we have stayed at this hotel. it was so good last year we booked again!
We were made to feel special from the moment we stepped into the reception until we left. All the staff were attentive, polite and nothing was too much trouble.
The food is excellent (we had dinner, bed and breakfast) and the room superb.
We parked the car on Friday night and with the location being second to none didn't move it until late Sunday morning. A really relaxing weekend.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Midlands
Level 5 Contributor
64 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 18 March 2014

The whole team at this hotel work SO hard to make your stay just perfect.Nothing is too much trouble.They are to be congratulated!
The location is unbeatable, central for walking round Wells (there's LOTS to see).Plus parking.
Also a great centre for touring. If you have never visited Wells you must! Its a gem. Street market on Saturday. Lovely shops. The Cathedral and the Bishops Palace an easy stroll away.
Back to the Swan and a fantastic evening meal with a very good wine list. They also do a wonderful English breakfast .Nice decor, tea and coffee making in the room comfy beds, soft towels and a power shower in the bath.
Absolutely great for a weekend away.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank motherofthebride35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hertford, United Kingdom
Level 5 Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 17 March 2014

This hotel is a story of two halves, the location is really perfect, almost opposite the Cathedral, the reception staff were very helpful and the chef was very good. We also had an amazing value price with bed, breakfast and dinner included. On the other hand, service in the restaurant was slightly 80's Fawlty Towers and they had run out of the best starter and only meat main (we were allowed to order off the a la carte though included within the price because there was nothing available). All could be forgiven as the price was so good even the large leak in the shower as these things happen but the quality of the mattress was poor to the extreme and this just wrecks any sort of decent night's sleep which is a real shame. Swan Hotel, please get new mattresses and we will definitely be back. We stayed in a nice double room with super king bed and lime green and black decor.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poole, United Kingdom
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 March 2014

Had a lovely weekend in Wells staying at the Swan Hotel. We booked 2 nights at £99 per night to include dinner and thought we would probably have the most basic room for that price. I expected an old fashioned hotel from the photos of the exterior but was in for a very pleasant surprise. Was really pleased right from the start from the telephone booking with Lee, who was really helpful.

We arrived early and found plenty of room in the car park. The reception area was very modern with a lovely lounge area and bar with magnificent views of the cathedral. We were allocated room 4, on the ground floor, which had recently been refurbished. Although it was slightly small with no view it was more than adequate and very clean. It was very comfortable with wifi in all areas, newspapers in the lounge and logs fire which made it extremely relaxing.

The dinner was fantastic. A varied choice of three courses but you can choose from the A LaCarte for a very small supplement. The food was presented and cooked beautifully, tasted superb with excellent service. The breakfast was also excellent with plenty of choice - even boiled egg and soldiers.

We had such a lovely time we are planning to return again. All the staff were very helpful and friendly and all areas were very clean.

Our only problem was that due to it being an old building it suffered with creaky floorboards. This isn't normally a problem but the person in the room above us had little disregard for other guests and walked around continually and heavily and then got up at 6.30 in the morning and continued to bang around. Fortunately they were leaving the next morning and when we mentioned it at Reception the manager said the room would remain vacant to ensure we wouldn't be disturbed at all. I'm sure that noise isn't usually a problem with this room, and no fault of the hotel - we were just unlucky with the people above.

Thank you to Mark and staff for a lovely weekend, we will definitely be back.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Deb D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wells, United Kingdom
Level 4 Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 March 2014 via mobile

We regularly visit The Swan, sometimes we will pop in for a coffee or lunch, we even stayed in the Cathedral Suite for our wedding anniversary a couple of years ago. On each occasion, we are greeted by friendly professional staff who go out of their way to ensure our every need is catered for. They even have a resident cat now who was in the lounge on our last visit. Well worth a visit.

Stayed March 2014, travelled as a couple
Helpful?
Thank MrsBrien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hemel Hempstead, England, United Kingdom
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 March 2014

Booked this hotel for a visit to the city of wells.

The hotel is very well maintained and clean. Ample parking round the back of the hotel.
Staff were very nice and friendly. Booking in early wasn't a problem as the room was already available.

Room was very nice indeed. Bathroom was very clean and the bed was very comfortable.

Didn't have food in the hotel as we ate out, but looking at the menu, it appeared a good choice of food with 24 hour room service.

All in all, a good visit, made better by having no problems with the hotel at all.

Would come back again

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Russell M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Swan Hotel

Property: Best Western Plus Swan Hotel
Address: Sadler Street, Wells BA5 2RX, England
Region: United Kingdom > England > Somerset > Wells
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Wells
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Best Western Plus Swan Hotel 4*
Number of rooms: 53
Official Description (provided by the hotel):
Stunningly located, directly opposite Wells Cathedral, the hotel is steeped in 600 years of history. The hotel has a unique charm offering guests modern amenities in a beautiful and relaxed setting. There are 48 bedrooms, a luxurious suite and 5 self-contained apartments to choose from. All bedrooms are individually designed and many feature period antique furniture while others have original four poster beds.The luxurious Cathedral Suite has panoramic views of Wells Cathedral from its lounge, bedroom and bathroom (complete with free standing brass bath). Swan Mews provides a peaceful retreat, ideal for small families or individuals on business. These self-contained apartments are situated in the middle of Wells, amongst a host of shops and restaurants. The hotel's award-winning kitchen (2 AA Rosettes) uses only the finest seasonal ingredients, locally sourced wherever possible. The menu combines modern and traditional British cooking. Diners can eat in our restaurant, 15c A.D., our bar and lounge areas. During the summer months al fresco dining is available in the Walled Garden Café and on Swan Terrace. Wells and the surrounding area is packed with plenty to see and do. Wells award-winning market takes place on Wednesdays and Saturdays. On the doorstep is The Mendips, an ancient range of hills designated as an Area of Outstanding Natural Beauty and recognised as one of England's most attractive landscapes. ... more   less 
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Also Known As:
Best Western Wells
Wells Best Western
Best Western Plus Swan Hotel Wells, Somerset

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