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“The walled garden cafe”

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Best Western Plus Swan Hotel
Ranked #1 of 6 Hotels in Wells
Certificate of Excellence
Maidenhead, United Kingdom
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“The walled garden cafe”
Reviewed 24 May 2014

we saw a sign for a cafe and decided to give it a go and found.It is part of the swan hotel.it was a lovely setting with lots of comfy seating and tables and is a lovely sun trap weather permmiting and is also used for wedding venues as an outside area. we had lunch there a beef ploughmans and a cheese ploughmans both of which were delicious .with 2 bits of rustic bread, for the amount of beef that there was we could have done with a small piece more of bread..but it was lovely and
tasty

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank mickeyminnie754
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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910 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
London, England, United Kingdom
Level 5 Contributor
74 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 23 May 2014

I have been staying at the Swan every six months for more than 10 years now, as I have been visiting Wells and the Cathedral for research. The Swan is the best hotel in Wells and I will still be staying there, BUT (and that is a big BUT) I am very disappointed about certain things that don't seem to get fixed.
The light switches in the rooms are often problematic. This has happened to me 3 times in a row in the Swan.
The water temperature in the shower is not constant. This is a huge frustration. You simply cannot have this happening in a hotel. I don't know whether they're running combination boilers or some other kind of eco technology, but this is not acceptable.
Third, and most important, you simply cannot offer a connection speed of 0.02 Mbps to your hotel guests that need to connect to the internet. This is worse than 80's bbs dialup. When quering this with the lad at reception I was told (and I quote) that "Wells has a known problem with Wi-Fi" and that all speeds are like this in the neighbourhood.
Now ignorance I can tolerate, although making things up is somewhat infuriating, as "Wi-Fi speed" was actually good (customer connecting to the Swan Wi-Fi), whatever that means... it is the resources that the Wi-Fi connection gives you access to, which was 0.02 Mbps.
But unfortunately for the young lad at reception, I was invited for dinner at a property that is about 200 yards from the Swan (i.e. almost certainly on the same telephone exchange) and their connection speed was 20+ Mbps.
This is a disgrace, and I am hoping that someone at the Swan is reading this, as lying to customers is a very bad idea. In a place where mobile phone reception is non existent, in the year 2014, it is inexcusable for a hotel that charges nearly £120 per night to offer such a bad connectivity service to customers.
It is somewhat disheartening, as I am a great fan of the Swan and its staff, who are friendly, efficient and very accommodating. I would have preferred to had received an apology instead of nonsense and lies about the general telecoms infrastructure of Wells.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Himonides
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review, 28 May 2014
Thank you for your feedback. It is always upsetting to receive negative comments, particularly from such a longstanding and loyal guest.

I would like to take this opportunity to clarify the WiFi connectivity problem that you experienced at the hotel.

Unfortunately Wells does not yet have ‘super fast broadband’ (according to connectingdevonandsomerset.co.uk parts of the Wells Exchange will shortly be fibre-enabled.) This is incredibly frustrating for businesses such as ours.

At the time of your stay the hotel was very busy. The more guests that draw on our WiFi bandwidth the worse the service becomes. If a local business to us has fewer people drawing on its bandwidth then the speed of their service will be faster than ours. In this instance popularity has a downside.

That being said there is always room for improvement and we are currently working hard to increase the number of access points around the hotel. All of Somerset needs fibre-enabled exchanges, but that is in the hands of BT. A company obviously out of our control.

I hope to have the opportunity of welcoming you back to the Swan Hotel again soon.

Regards and best wishes.

Mark Tobin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex
Level 4 Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 16 May 2014

An attractive hotel with friendly staff. No lift and lots if corridors as is to be expected in an older er property. Rooms was fine though access to the bathroom was 'tight'. Lovely views of the Cathedral and lovely garden across the road to view the green and enjoy a snack if a drink. The decor was fine but not outstanding. The breakfast was good if a little slow but the food at dinner was lacking. Big time lacking! Go for the general ambience, the location, the welcome, but don't expect a gastronomic experience.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anniemw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Welsh Marches
Level 4 Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 16 May 2014 via mobile

Stayed for a three day break with friends. First accolade goes to the staff who were first class, constantly attentive and helpful. Restaurant food was very good throughout the stay. Some rooms may not be suitable for 'oldies' (like us) as the character of the Hotel means that some floors are uneven, stairs up to bathroom, shower over bath. Didn't spoil our stay but check beforehand if it could be a problem for you. Five star location opposite the Cathedral - a must see, also the Bishop's Palace and grounds are really good. Wells is a lovely little City.

Stayed May 2014, travelled with friends
Helpful?
1 Thank CroftWelshMarches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 16 May 2014

This is a good hotel trying hard. It has so much going for it, particularly its location. Our room had a view of the cathedral and that was excellent. Our bathroom was minute but that's not really why you come to Wells. Do have a coffee on their outside terrace - very tranquil with superb views and people watching opps. The City guide Siobhan is excellent and very well worth meeting up with. The Bishops Palace restaurant is excellent and the Old Spot restaurant opposite the hotel is truly excellent. The staff at the hotel are excellent and very friendly.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank longweekendsrule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, United Kingdom
1 review
Reviewed 14 May 2014

Great hotel with a view of the Cathedral from our room number 41. Wells is a fascinating City and there is so much to see and do in the surrounding area. We only had 2 days but we will return again as we missed so much detail on this trip.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Swan Hotel

Property: Best Western Plus Swan Hotel
Address: Sadler Street, Wells BA5 2RX, England
Region: United Kingdom > England > Somerset > Wells
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Wells
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Best Western Plus Swan Hotel 4*
Number of rooms: 53
Official Description (provided by the hotel):
Stunningly located, directly opposite Wells Cathedral, the hotel is steeped in 600 years of history. The hotel has a unique charm offering guests modern amenities in a beautiful and relaxed setting. There are 48 bedrooms, a luxurious suite and 5 self-contained apartments to choose from. All bedrooms are individually designed and many feature period antique furniture while others have original four poster beds.The luxurious Cathedral Suite has panoramic views of Wells Cathedral from its lounge, bedroom and bathroom (complete with free standing brass bath). Swan Mews provides a peaceful retreat, ideal for small families or individuals on business. These self-contained apartments are situated in the middle of Wells, amongst a host of shops and restaurants. The hotel's award-winning kitchen (2 AA Rosettes) uses only the finest seasonal ingredients, locally sourced wherever possible. The menu combines modern and traditional British cooking. Diners can eat in our restaurant, 15c A.D., our bar and lounge areas. During the summer months al fresco dining is available in the Walled Garden Café and on Swan Terrace. Wells and the surrounding area is packed with plenty to see and do. Wells award-winning market takes place on Wednesdays and Saturdays. On the doorstep is The Mendips, an ancient range of hills designated as an Area of Outstanding Natural Beauty and recognised as one of England's most attractive landscapes. ... more   less 
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Also Known As:
Best Western Wells
Wells Best Western
Best Western Plus Swan Hotel Wells, Somerset

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