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Best Western Plus Swan Hotel
Ranked #1 of 6 Hotels in Wells
Certificate of Excellence
Reviewed 22 June 2014

Stayed here for a couple of nights whilst seeing friends locally. Beautifully located in the centre of this breathtakingly pretty and historic tiny city, within easy walking distance of everything you expect to see. We had one of the four poster rooms on the top floor. Warning - it's the climb from heck up those stairs. There's also no air conditioning, so rooms at the top get very hot in summer. Another warning - the car park entrance. OK, we have a Land Rover which isn't a very parkable thing at the best of times. But oh my word, that is the most exciting car park entrance we've ever encountered. If you are the slightest bit worried about driving through narrow gateways and round boggling bends under a hotel, park in a public car park elsewhere. We met someone coming the other way, half way round this obstacle course, and had a very, er, interesting bit of reversing to do. Staff friendly. Perhaps they need to re-think the waiter service to the outdoor courtyard, though. There's nothing to say you have to order your drinks etc indoors first, and then they bring them to you. So we sat there for some time with staff walking round us, seemingly ignoring us. Even giving us a hint would have been handy. A small thing, but sometimes it's the small things that are easiest to solve. Breakfasts plentiful and lovely. And the view over the Cathedral was enough to bring tears of joy to the eye. Would we stay here again? Yes.

  • Stayed: June 2014, travelled as a couple
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Thank amberlight9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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551 - 557 of 938 reviews

Reviewed 20 June 2014

Cathedral Suite is fabulous, it's our 2nd visit & will not be our last, management & staff excellent, food great, location excellent. Celebrating my wife's birthday, the hotel made the stay really special.

  • Stayed: June 2014
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Thank 1868TW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2014

The hotel is in an excellent position in the centre of Wells, with wonderful unobstructed views of the Cathedral. Access to this, The Bishop's Palace and Gardens and the town itself is on 'the doorstep' of the hotel.

There is car parking at the hotel, which can also be a centre from which to explore surrounding areas.

Our bedroom was well equipped and comfortable.

The staff are very helpful, and the food was excellent.

We hope to return.

  • Stayed: June 2014, travelled with friends
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Thank FelineLeamingtonSpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2014

My Wife & I stayed at the Swan Hotel to celebrate our wedding anniversary & was a little dubious to start with simply because the photographs of the Hotel on-line don't look that great. I have to say that the photo's do not do the place justice. On arrival, you enter the grounds by driving through a covered alleyway into the car park which is at the rear of the building. On entering the Hotel we were surprised at the pleasant & calming atmosphere at the reception. The staff were very welcoming & willing to answer any questions. We were shown to our room, which was exceptionally clean & had the biggest bed I had ever seen. We had booked for a Half board stay which included Breakfast & evening meal. We had considered just bed & Breakfast but i'm very pleased we chose the first option. The food was absolutely outstanding & there was plenty of it. The restaurant staff were also very pleasant & helpful in every way, nothing was too much trouble for them. I should say that about all the staff really as they really did make our stay very comfortable indeed. After dinner there was nothing better than having a drink from the bar & standing in the lounge looking out of the window directly at the very impressive front of Wells Cathedral. If you stay at the Swan hotel, you have within reach, lots of the best attractions Somerset can offer such as Glastonbury, Cheddar Gorge, Wookey Hole, Bath & Wells Cathedral itself which is well worth a visit. Overall had a wonderful time at the Best Western Swan Hotel & would love to return for a special occasion in the future. Thank you to all the Staff.

  • Stayed: July 2013, travelled as a couple
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Thank Brian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

We made a late one night booking and decided to take advantage of an evening meal offer for an all-inclusive (and reasonable) price. The hotel is very well situated in the middle of Wells next to the Cathedral close.
Our room was large enough with a modern 4-poster. The bathroom was extremely clean and well-appointed; the only down-side being the steps up to it which could be hazardous in the dark, but which are to be expected in an old historic property. Dinner was of mixed quality, the starter & sweet both being excellent but the lamb in our main course was seriously undercooked and tough. Breakfast was excellent. All-in-all though, a very pleasant hotel that we'd stay in again for the price.
One further note........car-parking is a bit limited and seems to be shared with the leisure club on the site. We managed to squeeze in though (there is public parking just round the corner in the square).

  • Stayed: March 2014, travelled as a couple
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Thank countryman74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2014

In the shadow of Wells Cathedral, the 15th Century BEST WESTERN PLUS Swan Hotel is a history-rich and character-full place to stay. Note hotel does not have a lift however I found that porterage was readily available. I stayed there 4 night and visited place between Dunstar in the west and Stourhead in the west. The bar menu was all I used because I did not realize that I should have reserved a table in the restaurant on Friday night. The consolation was that there is a fine view of the cathedral from the bar.

  • Stayed: June 2014, travelled solo
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Thank TravelingFoodie14AVP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2014

Lovely friendly Staff. Garden opposite hotel to relax with a view of the catherdral. Clean and comfortable room. Only watch out is banging pipes when some one showers if you are in the coah house. Breakfast and Eveing Meal very testy and good value.Would definatley stay again.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Best Western GB
Thank 995Jane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Swan Hotel

Address: Sadler Street, Wells BA5 2RX, England
Region: United Kingdom > England > Somerset > Wells
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Wells
Price Range: £107 - £172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus Swan Hotel 4*
Number of rooms: 55
Official Description (provided by the hotel):
Located directly opposite Wells Cathedral, parts of this historic building date back to at least 1422. Today, the hotel offers guests modern amenities in a beautiful and relaxed setting. There are 49 bedrooms, a luxurious suite and 5 self-contained apartments to choose from. For a real treat, stay in the award-winning Cathedral Suite (complete with free standing brass bath). Swan Mews provides a peaceful retreat, ideal for small families or individuals on business. These self-contained apartments are situated in the middle of Wells, amongst a host of shops and restaurants. During the summer, al fresco dining is available on Swan Terrace (with a magnificent view of the West Front of Wells Cathedral) or in our peaceful Walled Garden Cafe. The hotel's award-winning kitchen (2 AA Rosettes) uses only the finest seasonal ingredients, locally sourced wherever possible. ... more   less 
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Also Known As:
Best Western Wells
Wells Best Western
Best Western Plus Swan Hotel Wells, Somerset

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