We stayed here in December and it was a very mixed experience. Throughout the booking we received excellent service and I would say the staff went out of their way to be helpful. We had advised that we would be taking the train to visit the Christmas Market at Birmingham. On arrival we were offered coffee and toast on the house whilst we waited for our room to be ready (we were early) which was most unexpected and welcome. Back at the hotel in the evening we went downstairs to eat, it wasn't busy but we waited sometime to get a drink and then order our food, again the drinks were provided on the house. We chose to eat our meal in the restaurant but the food wasn't ready for for over an hour from ordering and unfortunately when it arrived it was dreadful - overcooked/burnt and my partners meal not even what he had ordered, he sent his meal back and another eventually arrived not so burnt but still not as ordered. I think the service problem was because one lady seemed to be doing reception, bar, food orders and waiting on tables. The rooms were okay, a little tired and it took us some time to get the tv to work and when we used the shower the whole bathroom shook and there was a terrible noise. Neither of us dared risk a cooked breakfast after our food experience the night before. The next day we walked into Lichfield to do some shopping, the hotel allowing us to leave our car in their car park until we were ready to leave for the journey home. It is a well situated hotel and very reasonably priced but such a shame it was let down by the food and a few defects in the room because in other areas they went way above the call of duty. Sadly this has put us off visiting here again.
- Official Description (provided by the hotel):
- Now under new ownership, The Cathedral Hotel is an independant family run hotel comprising of 36 comfortable en suite rooms, excellent function & conference facilities, 24hr licensed bar and a restaurant. The hotel is set in the heart of the beautiful city of Lichfield,just a two minute walk from the city centre and the magnificent cathedral. Our friendly staff will ensure your stay with us is relaxing and comfortable ... more less
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- Also Known As:
- Cathedral Hotel Lichfield