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“Poor service”
Review of The Saxon Penny

The Saxon Penny
Ranked #57 of 163 Restaurants in Lichfield
Dining options: Breakfast, After-hours, Reservations
Restaurant details
Dining options: Breakfast, After-hours, Reservations
Reviewed 21 June 2014

It was my moms birthday and we booked a table.Was told a table could be booked for 8pm.On arrival we were told we have a table ready but would have to wait a minimum of another hour.Explaining that we had booked only two hours earlier,and could have been told of this delay over the phone.This has left us with nowhere to go on a Saturday night. YOU NEED TO BE MORE ORGANISED ,, very disappointed. Will not return.

1  Thank Jue W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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456 - 460 of 545 reviews

Reviewed 17 June 2014

I take my father out for lunch each Saturday and he has particular diet desires. I have always found the Saxon penny to be a delightful experience, the food is good, meals are easily adaptable and prices are good; however, it is Charlie a member of staff at the penny who is a treasure, he is very accommodating & offers a personal service. Thank you Charlie

Thank Wendy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2014 via mobile

Took my dad here for Father's Day; surprisingly it wasn't that busy! Food was decent and good value but the customer service was terrible! We witnessed 3 tables complaining about various things and we could have easily complained due to the time it took for our food to arrive (35 minutes), the fact that our order of desserts was incorrect and the clear lack of training given to staff! Food was nice but wouldn't go here again due to the poor customer service!!

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Thank Worldtravel1992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2014

we go every week either to eat or to have a drink friendly pub good for couples and families value for money

Thank lorraine m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2014

We went for a family meal on thursday. We all enjoyed our food which we had plenty off.
Good selection on menu. The desserts are so nice. We couldn't eat all of it as they are big
portions you get. We had a bit of a hiccup with the wrong dessert being bought to our table but
it was soon rectified although i had to wait for about 5 mins for it to come. Its a lovely clean pub with a playing area outside and a small one inside for under 5's. The staff are so nice and pleasant. Will be going again.

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Thank june w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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