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“Brilliant hotel!”
Review of The Swan Hotel

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The Swan Hotel
Ranked #5 of 11 Hotels in Stafford
Certificate of Excellence
Reviewed 14 June 2011

Stayed here for a long weekend in second floor room 207. This is the room that appears on the website's virtual tour and it's brilliant. Very comfortable; massive bathroom; windows that open (very important to me); a good number of TV channels; fridge and two comfortable leather armchairs. Dinner was beautifully presented and cooked. Good choice at breakfast. Staff outstanding and willing to go that extra mile to make your stay an excellent one. There was a wedding taking place on the Saturday and staff apologised in case it got noisy but I was awake, reading, until 2am and I was not disturbed at all.

  • Stayed: June 2011, travelled solo
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2  Thank BrummieScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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616 - 622 of 663 reviews

Reviewed 5 May 2011

We booked this hotel through lateroom.com we usually stay at holiday inn express or the travelodge....What joy, easy secure parking. The hotel had its own very busy bar and brasserie. We stayed in room 203, it was spacious with one double and a single with en suite. We requested a hair dryer and one was delivered to the door within 2 mins, what service. Breakfast was good with a cold buffet and choice of hot from a menu.
The location was perfect.. We would stay again without hesitation.

  • Stayed: May 2011, travelled as a couple
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2  Thank ahmskier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2011

during my recent time working away this hotel has been one of the best we have stayed in! we have also stayed on several occasions! smashing location very good and friendly staff and most of all very very good quality of food and presentation ! this hotel beats all the major chain hotels in all areas! if I had to be critical its is loud until the bar closes but to be fair I was in the bar so it didn't bother me.

on a side note I have stayed in hotels all over the country and often find that breakfast is often a very poor meal to eat in a hotel! not at the swan! other hotels could learn from your stile of service and organisation! very good food!! very well cooked and very well served the staff are 10/10 well done keep the hard work up!

  • Stayed: January 2011, travelled on business
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3  Thank markharrogate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2011

This is a perfectly located hotel for the centre of town and gives you great access. The hotel is a historic hotel but had been renovated into a modern hotel and this was such a shame as there was no character to any of the rooms. The restaurant and bar were very modern which was great but I felt they could have benefitted from having character rooms. The rooms are average and adequate for a one night stay but the staff on reception were very cold and unaccommodating.

The bar is very popular with local young residents of Stafford and it got very noisy in the evening and there was nowhere quite you could for a drink. We ended up walking to another hotel nearby to get some peace.

The food is very good and there is a carpark at the back of the hotel which was a real plus.

This is a good hotel if you need to be centrally located and only in for a one night stay. I would not recommend it as a romantic stay though.

  • Stayed: September 2010, travelled as a couple
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2  Thank IntrepidMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisLMilwich, Owner at The Swan Hotel, responded to this reviewResponded 3 March 2011

Thank you for your valued feedback, I appreciate your comments but beleive we do offer within our town centre location a haven of quality for discerning clientele. Our bedrooms are an eclectic mixture, with rooms to most peoples requirements, however we work within the constrains of a listed building, so shapes & sizes vary & as such not all are so well blessed.
We are fortunate to be very busy, the result I beleive of a dedication to customer service and staff training, a fact not lost on other reviews, so I do apologies that on this occasion we have fallen short of our normal level of service.
In the evenings we normally have our coffee lounge which is a perfect haven , apologies if on this occasion it wasn't available.
Rest assured your feedback will be used in every way possible to improve our service.
Chris Lewis
Owner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2011

Good location in the middle of Stafford and instructions on website made it easier to find - although the car park was a bit busy when we got there! The staff were great both before and during our stay. We have a lovely room at the top of the hotel. Food was great and the various places to eat and drink on the groundfloor were all very welcoming.

  • Stayed: December 2010, travelled as a couple
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2  Thank Poro30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2010

We stayed at the Swan on 11th December as we were attending a family birthday just across the road. Location was ideal (if a little hard to find if you don't know Stafford town centre). Our room was lovely, huge stone open fireplace, two large beds, enough room for a cot, plus lovely bathroom. We were very comfortable and the hotel staff could not do enough for us. Also the breakfast was delicious. Would be ideal both for business traveller or weekend away to explore the area.

  • Stayed: December 2010, travelled with family
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2  Thank beckone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2010

This hotel has been recently converted from an old coaching inn and hotel with flair and very good taste. It is in the centre of Stafford on a pedestianised road. The quality of the rooms is excellent. Large high ceilings and a huge bathroom and very clean. The conversion has created an interesting design which means that there are quiet spaces but lively bars. The restaurant was attractive and food excellent and good value. The hotel was dressed tastefully for Christmas which added to the enjoyable atmosphere. Added to all this the staff were very friendly and helpful. I was doing some family history research at the local archives and the waiter at breakfast even gave me detailed directions.

  • Stayed: November 2010, travelled as a couple
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1  Thank PJ102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Swan Hotel

Address: 46-46A Greengate Street, Stafford ST16 2JA, England
Region: United Kingdom > England > Staffordshire > Stafford
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Stafford
#4 Romantic Hotel in Stafford
Price Range: £79 - £143 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Swan Hotel 3.5*
Number of rooms: 31
Official Description (provided by the hotel):
The Swan has been providing a warm welcome at the heart of the beautiful county of Staffordshire for nearly 300 years. Nestled in the centre of Stafford's historic and pretty high street, our lovingly restored coaching inn now acts as a vibrant, modern hub for stylish accommodation,dining, relaxed coffee shop, social and family celebrations. ... more   less 
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Also Known As:
Swan Hotel Stafford
The Swan Hotel Stafford, Staffordshire

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