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Best Western Stafford M6/J14 Tillington Hall Hotel
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Reviews (408)
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All reviewssky tvreunion weekendself servicebuffet breakfastcheesecakethe ground floorchristmas dinnerwould stay againreception stafflovely hotelboxing daybusiness tripevening mealfunction roomplenty of parkingshort breakstayed one night
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Reviewed 4 August 2014

The room was nice, however the bed was uncomfortable. Staff at the reception were excellent and very friendly Had breakfast in the morning, we had a delicious breakfast,however, a little expensive. We would stay again if the beds were more comfortable.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank bickybtrains
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
meg l, Guest Relations Manager at Best Western Stafford M6/J14 Tillington Hall Hotel, responded to this reviewResponded 14 September 2014

Dear Guest
Thank you for your kind feedback. We do apologise that you found the beds uncomfortable. As we are undergoing a refurbishment they will be changed. It is great to hear that you enjoyed your time with us, please do return.

Best Wishes
Meghan Loach
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014

Stayed here on chance mid week for one night as a stop over. Friendly reception and we had a room on the ground floor with a view onto a housing estate. There was some noise outside so we closed the window and it was ok. The room was spacious and very clean as was the bathroom and there were facilities for making drinks. The lights for the room and bathroom all switched on together which was a nuisance and the lighting was not too good in the room. Free Wifi in the room was good. Bar was ok but poor choice of draught ales. The meal in the restaurant was nice and a decent plateful. The wines were reasonably priced too. There was a nice area around the bar to sit and watch tv with other guests. The worst part was the sleep quality as the room was incredibly noisy. Doors were slamming in the early hours, the room telephone kept ringing accidentally (a fault) and woke us up at 2.30am. The cleaners were making a noise early outside our room and knocked the door at 9am so a bad sleep and we had missed breakfast. The staff were sympathetic when we mentioned it at check out and there was a suitable adjustment made to our bill which we were grateful for.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
2  Thank MoondanceMel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
meg l, Guest Relations Manager at Best Western Stafford M6/J14 Tillington Hall Hotel, responded to this reviewResponded 14 September 2014

Dear Mel
Thank you for your feedback. We are glad that you liked your room we have recently just undergone a £1 million refurbishment. It is also lovely to hear that you enjoyed your meal with us, we have just updated the menu so hopefully you will return to see our new choices. I do apologise about the noise and your phone ringing we do take into consideration all your comments and I will look into what caused this during your stay. we do hope you return in the future.

Best Wishes
Meghan Loach
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

We recently held a celebration lunch in the Queen's Room of the Royal Suite.
I just wanted to say a big ‘Thank you’ for all your help in organising our celebration lunch for Sunday 20th July and for making it such a special occasion.
Thirty four of our family and friends had a lovely time and all of our guests said how much they had enjoyed it. I did say thank you to the receptionist before I left and asked him to pass on our thanks to all of the staff involved. The food was delicious, so many thanks to Chef; and everyone commented about the choice and the standard of the food. Special thanks to Wayne, for the attention to detail and the way that he looked after us, and to the team who served us in a friendly and efficient manner. It is a perfect venue for a celebration or event, with easy access to the M6 and plenty of free parking.
All in all, an excellent lunch and a good time was had by all. Please pass on our thanks to all concerned.

  • Stayed: July 2014, travelled with family
    • Cleanliness
    • Service
1  Thank susieone54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
meg l, Guest Relations Manager at Best Western Stafford M6/J14 Tillington Hall Hotel, responded to this reviewResponded 14 September 2014

Dear Sue
Thank you so much for your lovely comments and we are all really happy that you enjoyed your celebration with us. I will pass on your comments to the chef. Please ensure that you return in the future to celebrate other occasions with us again.

Best Wishes
Meghan Loach
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

I stayed here a number of times earlier this year, great location, beautiful surroundings.

Had a number of meals in the the bar on an evening, freshly made, great quality and variety.

The buffet breakfast however is something else, not very appealing, everything looks like it's been left for some time and dried up, with the classic rubbery bacon yuk. Coffee not great either, some nasty machine.

Upon my second visit, by lunch I was ill, managed to make it home from my travels and spent the rest of the day suffering either food poisoning or tummy bug - not the best when pregnant.

On my next visit I skipped breakfast at the hotel, just opting for coffee in the room and making alternate arrangements for food.

On my first visit I endured listening to some Loud PR woman discussing with management at breakfast how to get additional custom. How about looking after the customers you have and letting us eat in peace, best about it they were sat at the opposite end of the restaurant and I could still hear every word.

Also the TVs are a nightmare, every time you turn them on you have to scan for channels for ten minutes :/

I did note that during my stays Best Western had taken over, so hopefully there will be improvements all round

  • Stayed: April 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
3  Thank Dale76uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMASanders, General Manager at Best Western Stafford M6/J14 Tillington Hall Hotel, responded to this reviewResponded 24 July 2014

Dear Dale76uk
Thank you for your review. I noticed that you stayed in April and have just reviewed the hotel. Thank you for your comments regarding breakfast. We are reviewing your quality of breakfast comments and making changes to our breakfast offering
I am very concerned that you indicated that our food gave you food poisoning after all it would have been prepared in the same 5 star rated food hygiene kitchen as to what you have had some great freshly made bar snacks during your stays with us. From your comment about our bacon it was dried up so therefore it would suggest that it has been overcooked thus destroying any bacteria that may be harmful during that process. I also am a little surprised that you would not inform us regarding this a lot quicker than three months and not by a review site. Did you visit a medical professional who diagnosed that you had a food poisoning bacteria in your system? Can I ask did you have any other food in the 24 hours prior to your symptoms sowing up? At home maybe? Or in a service station on the way to the hotel. Have you considered that you may have just had a tummy upset? I am also assuming that you are posting this review on behalf of someone else as you mention you were pregnant at the time.
You also mention that you were disturbed by a PR lady talking in a public place. I am keen to know how you would know that they worked at the hotel I would be very interested in hearing more details. Again I see that you did not comment during your stay about this also.
I am more than happy to discuss either your comments. I can then take action as to not repeat any mistakes that we may have made during your stay. Also for note I have just installed SKY TV in all bedrooms at the hotel thus elevating all issues in regards to the TV. This now offers sky sports and sky entertainment at no extra charge.

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Reviewed 21 July 2014 via mobile

The building falling apart when you pull in says it all. I stayed in an executive room but if that is executive I would hate to see standard. Looked and smelt like an old persons bedroom. Is in a stange location on a housing estate with a lot of teenagers hanging around. Other guests complained of them climbing over barbed wire near their room, doesnt make you feel very secure! Poor food. Walls are paper thin I could hear a loud tv above, loud music to one side and conversations and a shower to the other. Only positive I can manage is the receptionist was friendly. Never again. I will chose the Premier Inn down the road next time.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank Lst85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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