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Reviewed 14 February 2014

This is the second time I've had afternoon tea at Weston Hall. Although overall we enjoyed the afternoon there were a couple of things that let it down.

We sat in the lounge which was very comfortable. The waitress (Tian I think) who initially served us was very friendly and took our tea order and brought out our afternoon tea.

The food was nice, bread a little dry, scones also a little dry. When I came previously the lady who served us came and regularly offered us fresh tea/ hot water top ups but this time we had to catch the waitresses eye and ask. The hot water then came in a milk jug rather than a pot. The waitress who served us (slim with long light blonde hair) was very unfriendly, unable to make eye contact or crack a smile. Felt we were putting her out by being there. Maybe she didn't mean to come across like this but I wouldn't be surprised if it's the member of staff mentioned in the previous review. Perhaps a little training would help. 'Can I get you anything else' sounds better than 'Anythin else you want?'

There were also cleaning cloths left on the sink of the ladies toilets which didn't look great.

Last time our leftover cakes and scones were packed up for us without asking and we were served fresh shortbread when we paid the bill. This didn't happen this time, which was fine as we were so full but it was such a nice touch the previous time.

Weston Hall is still my favourite venue in Stafford and I would always recommend it to people but please don't let staff standards slip as this obviously effects the whole experience. I have been quite a few times and always had a great experience so hopefully this was just a one off.

Date of stay: February 2014
Trip type: Travelled with friends
1  Thank Yildirim23
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin_Hirst_VD, Venue Director at Weston Hall, responded to this reviewResponded 21 February 2014

Hi Yildirim 23, many thanks for taking the time to leave us such constructive feedback. As you are aware from your previous visits to the Cellar, the customer service that you experienced on this occasion is not of our usual standards, and I will ensure that we do not allow these standards to slip. It’s great to hear of your support for Weston Hall as a whole, it’s very much appreciated. I look forward to welcoming you to the cellar again soon.

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Reviewed 10 February 2014

Gorgeous food, excellent service in the restaurant , fabulous atmosphere. The only thing that ruined it for us was one girl serving behind the bar who was very abrupt, rude, and made us feel like we were putting her out by asking for our drinks.

Date of stay: December 2013
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank swirl999
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin_Hirst_VD, Venue Director at Weston Hall, responded to this reviewResponded 12 February 2014

Hi Swirl999, thanks for your feedback and I’m thrilled to hear that you enjoyed the majority of your time at Weston Hall. My apologies for the customer service that you received, as you will see from previous feedback this is most unlike our staff. I will certainly ensure that our standards do not drop. Thank you again for taking the time to leave your review.

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Reviewed 6 February 2014

Having been to Weston hall many times for evening dinner this was the first time I was very disappointed the service was very poor and my meal was very poor , I believe the menu has run it's course and needs to be updated

Date of stay: December 2013
1  Thank yllib
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin_Hirst_VD, Venue Director at Weston Hall, responded to this reviewResponded 12 February 2014

Hi yllib. Thank you for taking the time to leave your review, I am sorry to hear that you were disappointed in your experience with us. We completely agree that the menu needed refreshing and we actually launched our new menu last week so please do come along and try it. Many thanks again for your feedback.

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Reviewed 29 January 2014

A party of four of us went here to the cellar restaurant January 15th. Fantastic place beautifully decorated large roaring log fire, attentive friendly staff, superb meal and the portions were generous. Nothing was too much trouble and we ended a lovely evening sitting in front of the fire listening to a very accomplished violinist sipping cognac with our coffee. The musician was there for a staff evening so we were lucky but he was the cherry on the cake, and the bill for pre dinner drink, starter, main courses, bottle of wonderful red, and a few pints for the men was approx £35 each. Would go back in a heartbeat if I lived in Stafford , unfortunately it will have to wait until I am again in the area.

Date of stay: January 2014
Trip type: Travelled with friends
Thank alison l
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin_Hirst_VD, Venue Director at Weston Hall, responded to this reviewResponded 31 January 2014

Hello alison l. Thank you for your review on your time at Weston Hall. We love hearing about peoples experiences here and it is great to know that you and your party of friends enjoyed your meal in the Cellar! I will be passing your comments to our staff and our musician for the evening. Make sure to check our website out where you will see our other menus and upcoming exciting events at the Hall, and we look forward to seeing you again when you are next in Stafford!

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Reviewed 28 January 2014

I recently visited Weston Hall for afternoon tea for my sisters birthday both food and staff were fantastic, very friendly and helpful nothing is too much bother.

We are getting married at your spectacular venue in October and every time we visit we know we have made the right decision.

Excellent venue and staff.

Room tip: Would highly recommend the afternoon tea!
Date of stay: January 2014
  • Trip type: Travelled with friends
    • Value
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    • Sleep Quality
    • Cleanliness
    • Service
Thank Kroberts1711
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin_Hirst_VD, Venue Director at Weston Hall, responded to this reviewResponded 31 January 2014

Hello Kroberts 1711, Thank you for your great review on Weston Hall. We've had so much positive feedback about the venue since it has been taken over and we are glad you and your sister enjoyed your Afternoon Tea with us! We look forward to meeting you again in October for your big day!

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