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“Great restaurant, poor hotel”
Review of Weston Hall

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Weston Hall
Ranked #1 of 11 Hotels in Stafford
Certificate of Excellence
Matlock, United Kingdom
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great restaurant, poor hotel”
Reviewed 6 April 2014

The restaurant experience was excellent. We ate a high standard of food served in the bar area. The atmosphere was relaxed and enjoyable.

However, the hotel experience let's them down. We were pleased with the room on first impressions. However, those wishing for a restful sleep should avoid. The configuration of the room we stayed in, meant that we couldn't sleep due to the noise of our neighbours' extractor, toilet flushing and chat. We were begrudgingly given another room, which was little improved.

The restaurant service was good, but the accommodation staff let if down. I would also suggest, if you are going to pursue someone into the car park to accuse them of not paying, please be gracious enough to apologise when a paid receipt is shown.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Adrian N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin_Hirst_VD, Venue Director at Weston Hall, responded to this review, 7 April 2014
Hi Adrian N, thank you for your feedback, my apologies that you experienced noise in the bedrooms, I do hope that the new room that was allocated to you was improved. I’m glad to hear that you enjoyed your time in The Cellar restaurant, we hope to welcome you back there again soon.
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721 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
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  • French first
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English first
Nottingham, United Kingdom
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 April 2014

Stayed with family for one night to celebrate our wedding anniversary. We received a very warm welcome. Our rooms were spacious, warm and spotless. :) The evening meal in the restaurant was superb, the staff were very friendly and attentive. The hotel deserves the full 5 score. We will definitely revisit.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin_Hirst_VD, Venue Director at Weston Hall, responded to this review, 7 April 2014
Hello David C. Thank you for your review on your time at Weston Hall. We love hearing about peoples experiences here and it is great to know that you enjoyed celebrating your Wedding Anniversary with us! I will be passing your comments to our staff. Make sure to check our website out where you will see our other menus and upcoming exciting events at the Hall, and we look forward to seeing you again in the future.
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Leeds
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 April 2014 via mobile

Stayed here unexpectedly after over-enjoying our dinner with friends in the restaurant! Not only were we well looked after the next morning with a fantastic breakfast in bed but they also gave us his and hers toothbrushes, hair brushes, toothpaste, deodorant etc. Very much appreciated and thoughtful service. All at a very reasonable price too. Will definitely stay again, and again!

Stayed March 2014, travelled as a couple
Helpful?
Thank Joanne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin_Hirst_VD, Venue Director at Weston Hall, responded to this review, 7 April 2014
Hi Joanne H. Thank you for visiting Weston Hall and giving us a fantastic review. We will be sure to pass on your comments to our staff about how much you enjoyed your night out here. Make sure to check our website out where you will see our other menus and upcoming exciting events at the Hall. We look forward to seeing you again soon!
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Stafford, United Kingdom
Level 3 Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 March 2014 via mobile

After having a relaxing afternoon tea a few weeks ago, we booked the MD meal. It was very popular so the earliest we could get was 745pm. The evening was an absolute joy. The staff were friendly, the ambience was perfect and the setting just stunning (love the lights on the tree trunks).
The food though was just out of this world. We have pretty high standards and given this was a "mass market day" with a high turnover, I expected the food to be good but also prepared for it to be average. It wasn't. There were four of us in the party, so we had a range of dishes and not one of had anything other than praise for the food. It was really good quality, ample portions and served promptly.
The price was also very, very reasonable.
The lounge area is also a great venue for relaxing before and after the meal.
Finally, my mum was overwhelmed and must have said thank you to me about ten times, so well done Weston Hall, we will be back!

Stayed March 2014, travelled with family
Helpful?
Thank Dave H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin_Hirst_VD, Venue Director at Weston Hall, responded to this review, 3 April 2014
Hi Dave H. Thank you for visiting Weston Hall with your family and giving us a fantastic review. We will be sure to pass on your comments to our staff about how much you enjoyed your Mother’s Day meal. Make sure to check our website out where you will see our other menus and upcoming exciting events at the Hall. We look forward to welcoming you and your Mom again soon!
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Level 4 Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 29 March 2014

There is no denying that this is a lovely place. The menu is extensive but only one main dish is marked as vegetarian. I shared a cheese starter with another vegetarian in the party and we both had a different cheese starter as a main dish, with chips that were so undercooked they were almost white. I enjoyed the evening overall because of the people I was with, but I would not book to come here again unless the menu is updated and more vegetarian main courses added. We were told that we could book ahead with requests or have salads (!) or starters as mains but I feel that is not really very customer friendly. After all, there are between three and four million vegetarians in the UK so I don't think is is too much to ask!

  • Stayed March 2014, travelled with family
    • Value
    • Service
Helpful?
4 Thank Spagface
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin_Hirst_VD, Venue Director at Weston Hall, responded to this review, 1 April 2014
Hi Spagface, thanks for your review, I’m very sorry to hear you were not happy with our menu from a vegetarians perspective. We often get asked for specific vegetarian or vegan dishes which the kitchen do endeavour to produce on request. We will certainly look in to getting these put officially on the menu to ensure a little more choice for our vegetarian guests. Many thanks for taking the time to leave your feedback.
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Stafford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 March 2014

I recently organised afternoon tea for 20 people at weston for this special event and whilst the afternoon tea itself was delicious and the best I've had recently I was somewhat disappointed with the service we received. The afternoon tea was booked some time ago for this occasion and we were squashed into to the far end of the restaurant. This led to the serving staff clearly becoming frustrated at not being able to get passed to serve but the limited space was no fault of ours. In addition orders were taken for tea and coffee and the pots brought out but no milk and then the cakes. This lead to everyone's tea and coffee becoming cold and milk was only brought out when requested. Teaspoons for the jam and cream were only brought out also when requested. As stated above the tea and cakes were delicious and the portions very generous, however I would have liked to have been made to feel a little more special by the waitressing staff which I think would have been possible if they were more attentive and a larger space had been allowed for such a large party.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank SJN1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin_Hirst_VD, Venue Director at Weston Hall, responded to this review, 31 March 2014
Hi SJN1984, thank you for taking the time to leave your review, I can only apologise that you had to request the items that you noted such as teaspoons and milk, this is certainly not in keeping with the standards that we like to keep. With regards to space, due to the layout of the restaurant and the popularity of our afternoon tea service, we do have to seat on a first come first serve basis and therefore larger tables can’t always be seated in the larger sections of the restaurant. I am glad to hear you enjoyed the quality of the afternoon tea itself and we do hope to see you again soon
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Cannock Staffordshire
Level 3 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 16 March 2014

Friendly staff who were very helpful and well mannered. Meal was delicious and presented beautifully, will definitely visit again. Beautiful surroundings and the weather is a little warmer it will be lovely to visit and sit in the gardens.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank kddowen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin_Hirst_VD, Venue Director at Weston Hall, responded to this review, 17 March 2014
Hi kddowen, Thank you for visiting Weston Hall and giving us a fantastic review. We will be sure to pass on your comments to our staff about how much you enjoyed your meal here. Make sure to check our website out where you will see our other menus and upcoming exciting events at the Hall. Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Weston Hall

Property: Weston Hall
Address: Weston Bank, Stafford ST18 0BA, England
Region: United Kingdom > England > Staffordshire > Stafford
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#1 Family Hotel in Stafford
#2 Romantic Hotel in Stafford
#4 Business Hotel in Stafford
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Weston Hall 4*
Number of rooms: 8
Official Description (provided by the hotel):
Located in the heart of the Staffordshire countryside, Weston Hall is a magnificent grade II* listed building surrounded by 20 acres of breathtaking scenery. The Hall retains many of its Elizabethan features including open stone fireplaces and oak beams in many of the rooms. Whether it's for private, corporate or a wedding event the charming original features combined with custom-designed, elegant decor result in a truly magical event setting for you and your guests to enjoy. ... more   less 
Reservation Options:
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Also Known As:
Weston Hall Stafford, Staffordshire

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