Great location, mostly great staff, but they should let everyone know that due to the fact that they assume that all travelers , domestic and foreign have iphones or equivalent, there are no landlines or alarm clocks in the rooms, so you have to have a phone or iPad if you need to wake up.
Also no kleenex tissues or flannel, which US residents are used to finding, even in budget hotels, but the room was large, clean , the bathroom adequate , .....staff mostly friendly and helpful..BUT...having ordered a glass of the most expensive wine on the list as well as another, it was undrinkable, corked, which we told the waiter, who basically ignored us, so I took the whole glass back to the bar and told them they could have it back, i was thanked and asked,if it was ok, to which I replied, no it is off...girl said ok, no,offer of refund or replacement... Not,quite the customer service one hopes for for a GBP 6.50 glass of wine... Such a shame as just a little more effort and the experience and review would,have been so much better.
Would go back with phone, tissues and my own bottle of wine!!!!
- Official Description (provided by the hotel):
- This 119 bedroom $10 million hotel is based within the 650 acre Trentham Estate. Family rooms, access rooms and double rooms are available for all business and leisure guests. All rooms are onsuite with Coffee and Tea making facilities, Hairdryers, Lcd Tv with freeview and air conditioning. Costa Coffe is available within the bar lounge and the Barest restaurant serves great value contemporary food. The Trentham Estate hosts a 60 outlet retail village, Italian Gardens, Garden centre,Monkey Forest, Church, and 650 acres of Woodland walks. Alton Towers , Wedgewood and Waterworld are great family attractions within close proximity to the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Stoke/Trentham Gardens Hotel Stoke-On-Trent, Staffordshire
- Premier Inn Trentham Gardens