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Premier Inn Stoke/Trentham Gardens Hotel
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Reviews (1,668)
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All reviewsfrosted glass doorshopping villagegarden centrebowling greenmeal dealmonkey forestalton towersfrankie and bennysthyme restauranttoilet and showerlovely locationfamily roomall you can eatcar parkplenty of parkinggood sizeroom was large
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976 - 981 of 1,669 reviews
Reviewed 19 July 2014 via mobile

Very poor staff attitude- really rude and unhelpful at check in. Rooms are ok, air conditioning was a bonus in the hot weather. I wouldn't recommend though. The Frankie and Venus restaurant opposite do amazing breakfast for £4 so don't bother with the £9 hotel one!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Piptig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014

This is a great Premier inn. Nice rooms, especially those facing the bowling green, even has air conditioning which I think is rare for a Premier inn. Friendly, hard working staff and an excellent choice at breakfast. Their "meal deal" is very good value for money. We came to attend a wedding party but will certainly stay here again and explore the area.

Room Tip: Face the gardens.
  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank LAKTEX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2014 via mobile

Stayed here for a night with my boyfriend during a trip to alton towers, it was lovely clean bed, bathroom and comfortable. We loved how the shower was set out with its little seat.
The staff where really friendly.

The only thing we could fault was the glass door to the bathroom, not very attractive being able to see your other half using the loo.

But all in all a good hotel I'd go back.

Stayed: July 2014
2  Thank Amy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

Good quality hotel set within the beautiful grounds at Trentham. Staff at the reception were very welcoming and helpful. Rooms were spacious, clean and furnishings were of a good standard. Usual Premier Inn facilities. Bed was comfortable and bedding was of a good standard. There is a small dining area, where we took breakfast which was buffet style, with plenty of choice and being regularly "topped up", not just left for a long time. Easy parking outside the hotel and although there is a bar/restaurant, there is further choice from a Frankie and Benny diner across the car park and a Harvester pub just a couple of hundred yards down the road. Excellent value and great for visiting the Trentham Estate or the wider area around Stoke.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank GeoffcN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

Having done a search on Premier Inn for hotels local to Alton Towers, I settled on booking the Trentham Gardens one. The cost was £216 for 4 of us for 3 nights, making it around £18pp per night. Around a 4 hour drive for us, we actually managed to find the hotel without our usual malarky of getting lost or taking wrong routes. On arrival, we turned left towards the hotel and passed a Frankie and Benny's. To the right we could see some lovely log cabins. The bowlers in the car immediately spotted the bowling green. Instead of our usual squares, this one was round and a few days later we were able to watch a game of crown bowling from the windows in the bar while enjoying a drink.

We found a place to park and nipped into the hotel to have a drink. Although we had done online check in, the hotel were in the middle of changing mattress covers etc, so none of the 109 bedrooms were ready. I couldn't fault the staff as they remained professional and friendly through out the whole situation.

When we were able to check in, we were given complimentary wifi for our stay which was a lovely gesture. We were allocated room 9. Unfortunately this gave us a view of a fence and some weeds. But it was on the ground floor. You passed some lifts and vending machines and there were a number of conference rooms available here.

Our room seemed roomy for 4. The children had separate beds which is one of the reasons why we like Premier Inn. The TV was central but we felt there was a lack of space for us to all put our clothes away as we were staying a few night. The only downside was no bath. After a day at the theme parks, a soak in the bath would have been lovely. The shower had a little seat in it but it wasn't the same. The toilet and shower were behind a frosted door which meant we couldn't put the light on at night as it was too bright. It also had a tendancy to bang and wake everyone. The sink was outside the toilet area. As we holiday in america this is quite a common thing for us and it means you don't have to wait for the bathroom to be empty to be able to brush your teeth. There was a great amount of mirrors in the room and they were next to the hairdryer too and we were able to plug straightners in too. Plenty tea and coffee and we asked at reception for more towels as there were 4 of us and only 3 towels and a hand towel. They were happily handed over.

There was a nice bar area with plenty seating. Then some was used as the restaurant at night and for Breakfast. Breakfast is easily prebooked and kids eat free, so we always think it is a bargain. The serving area wasn't too big but easy to see where everything was. You could order porridge, certain types of eggs and quorn sausages. Plenty cereals, muffins, toast, then hot items like bacon, sausage, hash browns, mushrooms, beans and tomatoes. Plenty hot drinks, different milks and fruit juices.

Dinner didn't have a big menu but plenty of variety. There was a meal deal but we ate off the main menu and the food was lovely and well presented. It cost about £57 for us with 2 starters to share and 4 mains.

The shopping complex across the road is nice for a wander round with a few quirky shops where we bought some gifts for birthdays. There is a Frankie and Benny's across the road and a Harvester just a short walk away. Tesco isn't far should you need one and petrol was cheapest there. It took around 30 minutes to drive to and from Alton Towers and was an excellent base for the theme park. There are other attractions around near by if you wanted to do them.

Overall our stay here for 3 nights was very pleasant and we wouldn't hesitate to return.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Groovee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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