We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“emergency trip to stoke”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn Express Stoke-on-Trent
Ranked #3 of 12 Hotels in Stoke-on-Trent
Certificate of Excellence
East Sussex
Level 6 Contributor
117 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“emergency trip to stoke”
Reviewed 6 May 2012

We had to go to Stoke at short notice as my son was admitted to hospital.We booked this hotel via laterooms and it was one of the cheapest hotels we could find that looked presentable.We booked and requested a quiet room and an early check in, both of which were provided. I cannot fault the check in or service.The breakfast was excellent considering it was included in the price.I have never stayed at a holiday inn express and did so with a bit of trepidation, but i neednt have worried.We both had a good nights sleep and my only concern is not with the hotel, but the lack of public transport serving this area considering that this was adjacent to stoke city fc stadium.we had to get cabs everywhere.I would have no hesitation in staying at a holiday inn express in the future if this the standard they set.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank calypsoEastSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGMSOT, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, 9 May 2012
Thank you for sharing great comments on Tripadvisor following your recent visit with us.

It is always nice to learn our guests enjoyed their stay and we met your expectations in everyway.

We take a lot of time to prepare breakfast and are constantly improving it for our guests to ensure you have a good start the day. Since the launch of the hot items these have been favourite for our guests.

Thank you again and we look forward to welcoming you back in the very near future.

Kind Regards
Kelly Graham
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

910 reviews from our community

Traveller rating
    377
    345
    131
    43
    14
See reviews for
320
176
35
193
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (120)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Brighton
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 May 2012 via mobile

Stayed in the area on business for a couple of years now, this place just about pips all where I've stayed in the area as the worse. Would never stay here again.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martinandrew1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGMSOT, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, 9 May 2012
Thank you for taking the time to review our hotel following your recent stay and please accept my apologies for the disappointment you felt on this occasion.

If you wish contact me direct at the hotel to discuss your stay further I would be happy to take on board your candid feedback.

Kind Regards

Kelly Graham
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
Level 5 Contributor
61 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 2 May 2012

I gave this hotel a poor rating as a reflection of our lack of sleep. The staff and cleaniness of the room were fine.
I am surprised that none of the recent reviewers refer to the disruption (despite triple glazing) of traffic noise. Maybe they are heavier sleepers or their rooms were at the front of the hotel or they didn't stay during the week. Ours was at the back. A very busy road is near to it. Beware, the traffic never stops throughout the night. Putting earplugs in doesn't help. If you are a light sleeper, ask for a front room. The beds too are not king size and the TV is dated. We were charged £68 for the room. I thought the breakfast was ok. No problems with queues but we did eat late. Staff friendly enough and helpful. Won't stay again though as we got little sleep due to the traffic noise.

Room Tip: ask for a front room they will be quieter.
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bec011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGMSOT, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, 9 May 2012
Thank you for taking the time to review our hotel following your recent stay and please accept my apologies for the disappointment you felt on this occasion.

It is great to hear you found our hotel staff friendly as we pride ourselves in delivering the highest levels of customer service. I will ensure I communicate your feedback with the team.

Our housekeepers take a lot of time and effort in preparing our guestrooms to meet the utmost possible standards. Thank you for your lovely comments, which I will communicate to the Housekeeping Manager.

If you wish contact me direct at the hotel to discuss your stay further.

Kind Regards

Kelly Graham
Deputy General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 26 April 2012

We had a lovely stay at the hotel. We went to Alton Towers over Easter and stayed over here for two nights. We stayed here last August and because we had such a great stay we decided to come back again. The staff are always friendly and welcoming, rooms are just what you need and a lovely breakfast too.

We recommend and would stay here again.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pete21455
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGMSOT, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, 9 May 2012
Thank you for the time you have taken to share your comments with us and provide us with valuable feedback.

We are delighted you have chosen our hotel for your return visit to Stoke on Trent.

It is also great to hear you found our hotel staff friendly and efficient as we always try to engage with our customers and go the extra mile where possible.

We look forward to welcoming you back again in the near future.

Kind Regards


Kelly Graham
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 April 2012

I stayed here with some friends for an overnight after a day at alton towers. The hotel was spot on...... clean, modern, gd room size, friendly & helpful staff. If i'd be back in stoke i'd deff stay here again.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank scuba12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGMSOT, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, 9 May 2012
Thank for such a fantastic review.

Our hotel is a great choice when visiting Alton Towers and I hope you had a great time at the theme park.

We look forward to welcoming you back should your travels bring you to Stoke-on-Trent in the near future.

Kind Regards
Kelly Graham
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gutersloh, Germany
Level 5 Contributor
73 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 15 April 2012

From the moment we arrived until we left we felt that this was an excellent hotel. The reception staff were very attentive, my wife has some disabilities and we were offered a room on the ground floor without having to ask. However we had no problems using the lift and choose to use a room away from the bar. The room was clean and comfortable. The breakfast was well presented and had an excellent choice. Would like to use this hotel again.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wayne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGMSOT, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, 9 May 2012
Thank for such a wonderful review. It is fantastic to hear you found our hotel staff friendly and helpful as we pride ourselves in delivering the highest levels of customer service.

I’m glad to hear that your overall stay with us has met your expectations and we look forward to welcoming you back should your travels bring you to Stoke-on-Trent in the near future.

Kind Regards
Kelly Graham
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sutton, United Kingdom
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 April 2012

Stayed here for 3 nights while visiting Alton Towers.

Checked in early evening after a wet day in Alton Towers. The staff were happy to tumble dry our coats and were very helpful. Room very nice and sofa bed was made up on arrival (unlike Travelodge).

Had a drink in the bar and used the free internet available in reception. Bar prices are a bit hit and miss, 4 drinks cost the same on one night as 2 did on a different one.

Morning one and our shower was a nightmare, hot and cold etc. Mentioned to staff about the shower and they let us use another room.

Breakfast was fair, shame there was no bacon though!!!

Would definatley stay again.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nikki S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGMSOT, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review, 13 April 2012
Thank you for sharing your comments on Tripadvisor following your recent stay with us.

Our hotel is a great choice when visiting Alton Towers and I hope you had a great time at the theme park.

I’m glad to hear that your overall stay with us has met your expectations and we look forward to welcoming you back should your travels bring you to Stoke-on-Trent in the near future.

Kind Regards
Kelly Graham
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Stoke-on-Trent
2.7 mi away
Best Western Plus Stoke-On-Trent Moat House
2.5 mi away
Quality Hotel & Leisure Stoke on Trent
1.7 mi away
Travelodge Stoke on Trent Trentham
Show Prices
Show Prices
Show Prices
3.8 mi away
Best Western Stoke East
Best Western Stoke East
#6 of 12 in Stoke-on-Trent
381 reviews
2.3 mi away
Holiday Inn Stoke on Trent M6
Holiday Inn Stoke on Trent M6
#4 of 5 in Newcastle-under-Lyme
770 reviews
12.4 mi away
Alton Towers Hotel
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Stoke-on-Trent? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Stoke-on-Trent

Property: Holiday Inn Express Stoke-on-Trent
Address: The Britannia Stadium Stanley Matthews Way | Trentham Lakes, Stoke-on-Trent ST4 4EG, England
Phone Number:
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Stoke-on-Trent
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Stoke-on-Trent 3*
Number of rooms: 123
Official Description (provided by the hotel):
Receive a warm welcome at the modern Holiday Inn Express Stoke-on-Trent hotel, near junction 15 of the M6.The Holiday Inn Express hotel in Stoke-on-Trent is 4 miles outside Stoke city centre on the A50. Set in a convenient location in the Trentham Lakes Business Park, the hotel has plenty of free parking. Manchester Airport is 38 miles away, and Stoke's famous potteries are a 5-minute drive away. Treat your family to a day out at Trentham Estate, with its shopping centre, lush gardens and monkey forest. Family meals are on offer at the Harvester Restaurant opposite the Holiday Inn Express Stoke-on-Trent, and kids up to 18 can sleep for free on the sofa beds in our family rooms. Alton Towers theme park is 15 miles away. You can invite up to 35 colleagues to Holiday Inn Express Stoke-on-Trent's smart meeting room. Equipment includes an LCD projector and wireless Internet, which is available throughout the hotel. Relax in the comfortable Great Room lounge with a drink from our licensed bar or simply catch up on email with our free wireless Internet access. Join us on each morning of your stay to enjoy our complimentary breakfast; a delicious buffet featuring scrambled eggs, sausages, pastries, cereals and more. We look forward to welcoming you to our Holiday Inn Express hotel in Stoke. Rooms feature air conditioning, flatscreen TV and free Wi-Fi. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, TripOnline SA, Hotels.com, HotelQuickly, Ebookers, Cancelon and Evoline ltd so you can book your Holiday Inn Express Stoke-on-Trent reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Stoke-On-Trent Hotel Stoke-On-Trent
Holiday Inn Stoke-On-Trent
Stoke-On-Trent Holiday Inn
Holiday Inn Express Stoke-On-Trent Staffordshire

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing