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“Great place to stay”

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Holiday Inn Express Stoke-on-Trent
Ranked #3 of 12 Hotels in Stoke-on-Trent
Certificate of Excellence
Reviewed 13 September 2013

I stayed here with my son, we used the hotel as a base to visit Alton towers and Drayton Manor, as it was a convienient location. The hotel was very clean, we had air conditioning and a lovely hot shower in our room. The staff were very friendly and we found the breakfast was absolutly fine, its not fine dining but it isn't advertised as such. While we were here we also visited Trentham monkey forest which was only five minutes away and had a fabulous day there. I have already recommended Holiday Inn to my friends and would use this hotel again.

  • Stayed: August 2013, travelled with family
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Thank Julie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this reviewResponded 16 September 2013

Thank you for sharing your comments on Tripadvisor following your recent stay with us.

I’m glad to hear that your l stay with us has met your expectations and we look forward to welcoming you back in the near future.

Kelly
Deputy General Manager

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588 - 594 of 932 reviews

Reviewed 12 September 2013

The welcome on arrival was very warm and helpful. Free wifi was available. everything is extremely clean. Comfortable although bed too soft for me. Really friendly staff, nice atmosphere and good breakfast. Greta stop over.

  • Stayed: September 2013, travelled solo
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Thank SiobhanS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this reviewResponded 13 September 2013

Thank you for your feedback following your recent stay.

It is great to see you took advantage of our new free WIFI which was launched in May as we understand it is important for our guests to Stay Connected.

It is fantastic to hear you found our staff to be friendly and helpful as we pride ourselves in delivering the highest levels of customer service.

We look forward to welcoming you again in the near future.

Kind Regards
Kelly
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2013 via mobile

We stayed at this hotel before a trip to alton towers which is about a 20/30 minute drive from the hotel.the hotel was clean comfortable and breakfast was good.i would recommend this hotel to people visiting alton towers.

  • Stayed: September 2013
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Thank Gemma C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this reviewResponded 13 September 2013

Thank you for the time you have taken to share your comments with us.

Our hotel is a great choice when visiting Alton Towers and we hope you had a great time at the theme park.

We look forward welcoming you back should your travels bring you to Stoke on Trent again.

Kelly
Deputy General Manager

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Reviewed 9 September 2013 via mobile

We stayed here with a group of friends overnight after a day at Alton Towers. The hotel is about a 30 minute drive from Alton Towers & situated on a business park with a Harvester next door.

Check is was very friendly, quick & efficient. Interior of the hotel is very clean & modern. We were given a twin room (booked via laterooms) so called reception & they happily switched us to a double room.

The room was very nice, clean & modern with a very nice modem bathroom.
Only comment we would make was that our room had an interlocking door in between & we could hear the guests next door quite loudly.

The Harvester next door is great for a meal & only a couple of minutes walk away.

Breakfast was included in the room cost & was great. Lots of choice including cereal, sausage, egg, beans, toast, rolls, cheese, yogurts etc & a good selection of hot drinks & fruit juices.

We would happily stay again & would definitely recommend.



  • Stayed: September 2013
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1  Thank JayAndZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this reviewResponded 13 September 2013

Dear Guest

Thank you for taking the time to review our hotel we appreciate all of our guests feedback.

Our hotel is a great choice when visiting Alton Towers and we hope you had a great time at the theme park.

It is lovely to hear you found our hotel to be great and that you appreciated the extra benefits of free breakfast.

We hope to welcome you back soon.


Kelly
Deputy General Manager

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Reviewed 7 September 2013

We stayed here breaking our journey from Lake District to the south east. It is conveniently close to M6, A50 and so good for breaking ones journey.

The room was clean, comfortable and included breakfast and staff were friendly . There is a harvester adjacent for an evening meal.

  • Stayed: September 2013, travelled as a couple
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Thank Bookreader8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this reviewResponded 13 September 2013

Dear Guest,

Thank you for taking your time to share your lovely comments with us.

It is fantastic to hear you found our hotel convenient, clean, modern and good value for money.

It is very much appreciated that you have shared your experience with us and we very much look forward to welcoming you again should your travels bring you to Stoke on Trent.

Kelly
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2013

very clean ,comfortable stay with excellent staff who were very helpful . we found the harvester across the way expensive for what it is but to be honest that's just me always looking for a bargain
I would usually stay at a premier inn but for the last 2 times I have stayed at a holiday inn and I can say I will be staying at one again in the near future, just one small minor thing please please please change the sausages at breakfast

  • Stayed: September 2013, travelled with family
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Thank spikeandann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this reviewResponded 13 September 2013

Thank you for your feedback. It’s great your hear your found our hotel clean, comfortable with excellent staff. We aim to deliver superior service and accommodations and your comments are very important to us.

We take all our guests comments on board and are looking at how we can make improvements to our breakfast service and offerings.

I hope you will continue to choose Holiday Inn Express in the future.

Kelly
Deputy General Manager

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Reviewed 3 September 2013

We booked into this hotel as part of a trip to Alton Towers. There were 3 of us including my two 16 year olds. I was a bit dubious as the nearest neighbour is Stoke City FC's ground and there was a match on. Having bouncers on the door was an even bigger worry. However, the hotel was clean, the room was what we expected with a double bed and double settee bed which were comfortable and quiet. There was no problem parking despite the large football crowd. The settee bed was not made up but once the staff knew they were there in 5 minutes and were full of apologies. Breakfast was the usual buffet affair but suited us. Overall, the stay was fine and the attitude of the staff was excellent.

Room Tip: We were on the 3rd floor facing the stadium not sure if the other side was noisy as the A50 runs wit...
See more room tips
  • Stayed: August 2013, travelled with family
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Thank KayeGJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Stoke-on-Trent

Address: The Britannia Stadium Stanley Matthews Way | Trentham Lakes, Stoke-on-Trent ST4 4EG, England
Phone Number:
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Stoke-on-Trent
Price Range: £47 - £135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Stoke-on-Trent 3*
Number of rooms: 123
Official Description (provided by the hotel):
Receive a warm welcome at the modern Holiday Inn Express Stoke-on-Trent hotel, near junction 15 of the M6.The Holiday Inn Express hotel in Stoke-on-Trent is 4 miles outside Stoke city centre on the A50. Set in a convenient location in the Trentham Lakes Business Park, the hotel has plenty of free parking. Manchester Airport is 38 miles away, and Stoke's famous potteries are a 5-minute drive away. Treat your family to a day out at Trentham Estate, with its shopping centre, lush gardens and monkey forest. Family meals are on offer at the Harvester Restaurant opposite the Holiday Inn Express Stoke-on-Trent, and kids up to 18 can sleep for free on the sofa beds in our family rooms. Alton Towers theme park is 15 miles away. You can invite up to 35 colleagues to Holiday Inn Express Stoke-on-Trent's smart meeting room. Equipment includes an LCD projector and wireless Internet, which is available throughout the hotel. Relax in the comfortable Great Room lounge with a drink from our licensed bar or simply catch up on email with our free wireless Internet access. Join us on each morning of your stay to enjoy our complimentary breakfast; a delicious buffet featuring scrambled eggs, sausages, pastries, cereals and more. We look forward to welcoming you to our Holiday Inn Express hotel in Stoke. Rooms feature air conditioning, flatscreen TV and free Wi-Fi. ... more   less 
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Also Known As:
Holiday Inn Express Stoke-On-Trent Hotel Stoke-On-Trent
Holiday Inn Stoke-On-Trent
Stoke-On-Trent Holiday Inn
Holiday Inn Express Stoke-On-Trent Staffordshire

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